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Information Technology Customer Service

Location:
Harrisburg, PA
Salary:
$12.50/ hr
Posted:
March 25, 2017

Contact this candidate

Resume:

Edward D. Vargas Guzmán 717-***-**** aczhdu@r.postjobfree.com

Key

Qualifications

Good interpersonal skills, Proven ability to organize and maintain office administrative work,computer and networking skills.

Education

2009-2012 -Dr. Francisco Manrique Cabrera High School ( Rexville Superior)

4th year approved( High Honor GPA:3.96)

B.S. on Information Technology and Networking

expected May 2017 Degree already awarded

Two semesters in Computer Science(Programming)

Interamerican University of Puerto Rico(Bayamon Campus), Bayamon, PR

Major GPA: 3.85/4.0 Overall GPA: 3.85/4.0

Related Courses

Computer Science and IT:

Logical Programming

Operating System Tools

Introduction to Programming in C++ and C#

Assembly and Tech service of Computers

Design and Analysis of Computer systems

Networking :

Network Administration (I and II)

Network Installation

Network Diagnostics

Design and Analysis of Data bases

Network Security

Installation and Configuration of Programs through network system.

Computer Skills

Major IT and Networking:Windows Server 2008 and 2012,Database management systems (Access and SQL(in progress) ), LANs/WANs, TCP/IP,Routers, Active Directory Domain Controllers, DNS,DHCP, User accounts,restrictions,WDS.

Languages: Basic Knowledge on Visual Basic,C++ and C#

Software: MS Office(Word,Power Point,Publisher,Access),Wordpress,Visual studio.

Language Skills

Fluent in English (Advanced)

Fluent in Spanish(Writing and Reading)

Work

Experience

Store Assistant, Blanco Velez, Bayamon, PR

December 2012 ( 40 hours )

Assist customers in their needs on the store; by helping them selecting clothes and with the luggage.

Organization and cleaning of the store

Minor use of management skills

IT and Business Associate Internship, The Latino Connection, Harrisburg, PA

January 2016 -November 2016

IT troubleshooting and answering IT questions.

Uploading documentation to web platforms and server based platforms.

Storage the documentation maintenance

Answering phones on a limited bases

Diagnostics and service of office equipment (Computers, printers,scanners,etc)

Development and work in areas like customer service and sales

Updating and keeping software at optimum conditions

Administration of Email and user accounts

Printer service

Sales Assistant, Latino Connection, Harrisburg, PR

September-November 2016

Advising & serving customers.

Promoting store cards or special offers.

Providing customers with information on pricing and product services.

Research

Experience

Writer,Honor Program, Interamerican University of Puerto Rico Tech Student, 2012-2013

Robotic influence on today’s world (Artificial Intelligence), 2012.

Influence of the cinema on Literature (Hamlet), 2012

Manatee: A cry for help on the Caribbean, 2013

Research Paper - Society: in the crosshairs of cybercrime (2012)

Activities & Honors

2012- Award of "Integrity and Human Quality" Superior Rexville High school

2012-2016 Honor Program's member

2013-2014 Award for Excellent Academic Performance and standing (Interamerican University of Puerto Rico,Bayamon Campus)



Contact this candidate