GLEN MILNER

**** ********** ***** • Irvine, CA **602• 806-***-****• aczh0c@r.postjobfree.com • LinkedIn: Glen Milner OPERATIONS / PROJECT MANAGER

OPERATIONS – BUSINESS PROCESS IMPROVEMENT – LEAN SIX SIGMA EDUCATION

M.S. in Manufacturing & Systems Engineering (2004) Texas Tech University, Department of Industrial Engineering, Lubbock, TX B.S. in Biology, Minor in Chemistry (2000)

Texas Tech University, Department of Biological Sciences, Lubbock, TX PROFESSIONAL TRAINING & CERTIFICATIONS

ASQ Six Sigma Black Belt #18948 (2017) Certified Balanced Scorecard Professional (2015) Project Management Professional #1766642 (2014) EFQM Model 2013 (2013) Danfoss Operational Lean Leadership

(2009) Danfoss Productivity Program (2008) JCIT-Demand Flow Technology (2006) PROFESSIONAL EXPERIENCE

MOHAMED HILAL GROUP (MHG), Dubai, UAE November 2014 – Present A luxury conglomerate that was incorporated in 2008 in the UAE as an icon for manufacturing distributing and selling luxury products including perfumes, cosmetics, food and beverages, leather goods and chocolates. Operations Manager

• Reduced out of stock in finished products by 89.9% (17.8% to 3.4%) and production footprint by 21.6%

(3326 sq. ft. to 2607 sq. ft.) utilizing lean six sigma techniques.

• Successfully implemented and obtained (Good Manufacturing Practice) GMP certification.

• Managed 3 direct reports and 75 subordinates.

• Directly responsible for production, logistics, maintenance, plant safety, equipment procurement, materials management, and inventory.

• Implemented lean six sigma concepts including 5S, standard working procedures, cellular layout, PFMEA, and Control Plans.

• Implemented weekly shop floor audit to drive and sustain continuous improvement.

• Responsible for end-to-end project management right from commencement to completion with overall accountability of planning and resource planning for new product development and launches.

• Responsible for interviewing and hiring employees in all my areas of responsibility.

• Developed and created reports for management to assess the manufacturing and logistics performance metrics.

ADINB, Abu Dhabi, UAE March 2012 – November 2014

A marketing and communications start-up in TwoFour54 Media Zone in Abu Dhabi, U.A.E. Senior Business Analyst / Lean Six Sigma Specialist

• Implemented work flow procedures to streamline business processes to increase the efficiency in data collection by 81.25% (240 minutes to 30 minutes).

• Led project team to implement ERP system to support overall operations in integrating projects, communications and budget control.

• Established KPIs to measure lead time per project, estimated vs actual budget, and timesheet summary to monitor billable vs non-billable hours.

TELL MANUFACTURING, Houston, TX March 2011 – March 2012 A manufacturer and distributor of commercial doors and hardware, selling to major retailers across the US and Canada.

Manufacturing Manager

• Increased productivity by 35% (52% to 70%) and on-time delivery by 100% (42.5% to 85%).

• Implemented preventative maintenance program to increase Operating Equipment Effectiveness (OEE) by 25%.

• Managed 4 direct reports and 35 subordinates.

• Initiated lean manufacturing activities by introducing and implementing one-piece flow principles, 5S, PFMEA and standard operating procedures (SOP).

• Implemented quarterly and semi-annual operational tactical plans to focus on operational improvements.

• Establish hourly performance monitoring throughout the production operation with immediate action when hourly targets are not met.

• Implemented root cause problem solving (RCPS) efforts to drive continuous improvement.

• Implemented weekly shop floor audit to drive and sustain continuous improvement. DANFOSS, Buda, TX March 2006 – March 2011

A global producer of components and solutions for refrigeration, air conditioning, control of electric motors and heating of houses and buildings.

Production Manager

• Instrumental in improving productivity by 55%, on-time delivery by 15% and quality by 50% during the last 3 years.

• Successfully assisted in full plant relocation of all production lines from relocation planning, disassembling, production site start-up, inspection and training.

• Managed 7 direct reports and 75 subordinates.

• Directly responsible for production, maintenance, plant safety, materials management, and equipment procurement.

• Introduced lean concepts including the elimination of 7 wastes, 5S, value stream mapping, flow, push/pull and cellular manufacturing that increased productivity and improved sustainability.

• Formulated plan for implementing new process concepts for production optimization and develop guidelines for the sequencing of manufacturing activities on the production floor.

• Establish hourly performance monitoring throughout the production operation with immediate action when hourly targets are not met.

• Led plant root cause problem solving efforts and initiated several kaizen events in order to make rapid improvements throughout the operation.

SYMTX, Austin, TX September 2004 – March 2006

The largest independent system integration firm specializing in the development of functional test solutions for electronic manufactures.

Project Manufacturing Engineer

• Effectively managed as many as 20 projects at given time.

• Responsible for end-to-end project management right from commencement to completion with overall accountability of resource planning, production planning, process control, engineering changes and documentation (ECN).

• Acted as production technical lead, racked key milestones, prepared and delivered reports and adjusted projects plans accordingly.

• Managed commercial and Department of Defense classified projects for companies including Boeing, Honeywell, Lockheed Martin, Northup Grumman and others. ADDITIONAL EXPERIENCE

DEPARTMENT OF ECONOMIC DEVELOPMENT, Dubai, U.A.E. September 2013 – February 2017 The Dubai Quality Award was established by Dubai’s Department of Economic Development under the patronage of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the U.A.E and Ruler of Dubai.

Dubai Quality Award Assessor

• Recognized with team as having the 3rd Best Feedback Report during the Dubai Quality Award 2014/2015 assessment cycle.

• Assessed private and public organizations based on the European Foundation of Quality Management

(EFQM) Model 2013 framework to evaluate the strengths and competitiveness of an organization in order to identify key strengths and improvement areas.

• Conducted site visit assessment interviews (gap analysis) and RADAR scoring methodology.

• Developed value adding feedback reports to assist organizations to focus on areas for further development and addressing key areas for improvement. KEY SKILLS

Lean Six Sigma Project Management Strategic and Tactical Planning Change Management Process Improvement Root Cause Problem Solving Policy and Procedure Development Capacity Planning Cost Containment Financial Oversight Inventory Control Production Management Quality Control ADDITIONAL INFORMATION

Languages: English and Spanish (Intermediate)

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