Technical Support Manager
Resume:
Ndubuisi Brian Azuogu
August '** - Present CHRISTUS Health, TLRA: -2707 North Loop West. Houston, TX.
SYSTEMS ADMINISTRATOR.
Project management, development and facilitation of timely project completion.
Responsible for administering, monitoring and trouble shooting all systems software and hardware on the Ensemble-Pro Servers.
Level 1 Aspect UIP Dialer system support.
Designing, implementing, troubleshooting and testing IVR (Integrated Voice Response) scripts on the Unified IP M3 system.
Responsible for computer operations related to the IBM Servers, peripherals, and system consoles, which include scheduling, executing, and monitoring computer processes and job runs.
Perform back up and restore procedures, shutdown and recycle procedures, and purge procedures.
Build, install, and maintain a VMware server farm, which includes AIX and Windows based systems as well as remote access via iPad
Provide technical support for Christus workers, system trouble shooting on an Aspect Dialer run environment using UIP 7.2, and AIX, also responsible for creating new Images for Windows Server 2008 and Win 7 systems and installing them.
Responsible for TCP/IP allocation and having users setup on the network.
Provide solutions to technical problems without any outlined solution already in place and implementing said solutions.
Setup network printers and also setup smaller print servers to enable users share remote printers.
Junior level AIX Admin., adding and removing users from system, checking print status and moving or purging print jobs, monitoring CPU utilization, resetting ports, killing hung processes in AIX, performing data purges, installing printers managing drive capacity and overall system performance.
Project execution, meeting with division project leads and communicating with all sides to achieve project completion.
Document project processes and procedures and present to IT Manager.
Technology: Experience with ZENWORKS Novell systems, Windows, Win7 and installing Windows 2003 and 2008 server with SQL, MS Office 2005 and up, AIX, Aspect Dialer systems, Visual Basic, Columbia Ultimate Telnet, Emulation, Rumba, All manners of IBM servers, VMware, both server and client side and a wide variety of Compaq, HP and Dell computers.
March, '99-August, '99 IBM Corp.: - 2 Riverway Houston TX.
IT Specialist.
Provide technical support to IBM employees, responsible for Imaging and configuring ThinkPad Laptops and IBM desktops, responsible for configuring Lotus Notes, Network Neighborhood, Netfinity, Global Dialer, PSM Printers.
Provide desk side support for both PC and Laptops.
Technology: Work with Windows'95, OS/2 Lotus Notes, Lotus SmartSuite, IBM Network Client, also perform hardware Installation and Network support and trouble shooting for both PC, Laptop & AS\400 servers received 300 - 400 calls a week.
Aug'98-Feb'99 Conoco Oil: - Houston, TX.
Computer Tech- Computer hardware asset management.
Provide technical support to Conoco employees, hardware & software trouble shooting, computer hardware repair, parts installation & replacement, BIOS configuration, Y2K compliance tests.
Worked with software such as DOS, Windows NT, '95, '98,Office 97 and Novell NetWare.
Assisted with the computer asset management department making sure all the leased computers that were due to be returned were in proper working condition, and all stored information removed from the hard drives before they are returned.
EDUCATION
Capella University. www.capella.com
Bachelors in Information Technology Management. December 2016
Technical Career Institute (TCI), New York.
Associates in Industrial Electronics & Computer Technology, August 1998.
REFERENCES:
Kenny Green: - Former IM manager at CHRISTUS Health TLRA
Donald Moody – Former Co-worker at CHRISTUS Health TLRA
Nick Markwalter – Present Co-worker at CHRISTUS Health TLRA
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