Customer Service Technical Support
Resume:
Rodolfo Macineira Vigo
**** ** *** ****** *** *** Miami, FL 33126
Cell Phone: 786-***-**** • E-mail: *************@*****.***
Help Desk Analyst
Summary
Technical Customer Service Specialist with the capacity to quickly learn and synthesize new networking technologies. Effective at technical support and reporting. Highly computer-savvy, with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.
Skills and Strengths
IT Security best practices Mobile devices Wireless Access Point Network maintenance Skilled multi-tasker Skilled in TCP/IP and WAN Troubleshooting Hardware & Software Managing Active Directory Networking (LAN/WAN/Home Groups) Strong communication skills Working independently Analytical thinker System upgrades
Certifications
CompTIA A+ Certified Cisco CCNA Routing and Switching Certified Pursuing CompTIA N+ Pursuing CompTIA Security+ Pursuing MCSA Microsoft Certified Solutions Associate Pursuing MCSE Microsoft Certified Solutions Expert
Education
The Academy of South Florida – Miami, FL – 2017 Information Technology Professional Program
University of Havana – Havana, Cuba – 2006 Bachelor of Science: Psychology
University of Havana – Havana, Cuba Associate of Arts: Social Work
PROFESSIONAL EXPERIENCE
HELP DESK ANALYST Robert Half Technologies Miami, FL Present
• Responsible for providing technical support to over 1000 end users.
• Troubleshooting tablets, printers, PC, laptops, VOIP phones and data networks.
• Computer repair/maintenance
• Network Configuration
CASE MANAGER - LSGS. Cape Canaveral, FL 06/2016 – 07/2016
● Responsible for photographing, accounting and customer service.
● Interviewed and evaluated clients, including conducting safety and risk assessments.
● Obtained and supplied information to CHSi and to the Office of Refugee
● Resettlement to provide best possible guidance to clients.
SHIFT SUPERVISOR - U.S. Security Miami, FL 09/2015 – 05/2016
● Operated and maintained all Photo Lab equipment.
● Analyzed and investigated all incidents alongside functional management and security supervisors.
● Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
● Supervised a team of security personnel during a given shift.
BEHAVIOR ASSISTANT - Ana Ansin, Inc. Miami, FL 07/2015 – 02/2016
● Provided technical support for various computer system and network related issues.
● Developed client treatment plans based on research, clinical experience, and client histories; achieving positive results in the implementation of the applied therapy.
● Observed and monitored client behavior and responses to treatment.
● Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
CASHIER - Orion Fuels Miami, FL 05/2015 – 09/2015
● Provided technical support for various computer system and network related issues.
● Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
● Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
● Priced merchandise, stocked shelves and took inventory of supplies.
● Operated a cash register for cash, check and credit card transactions with 100% accuracy.
PROFESSOR - University of Intellectual Development Hidalgo, Mexico 09/2014 – 12/2014
● Give lectures and seminars for Psychology students.
● Lead educational seminars and lectures at local community mental health centers to expand knowledge of mental health symptoms and issues.
● Training in substance abuse, co-occurring disorders and the effect of employment and housing issues on mental health.
REAL ESTATE AGENT - Hogares Union Hidalgo, Mexico 08/2014 – 12/2014
● Showed properties to potential buyers at open houses and by appointment.
● Generated listings for sales and rental properties through cold calls and referrals.
● Negotiated, facilitated and managed real estate transactions.
● Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
● Communicated with clients to understand their property needs and preferences.
● Communicated with clients to understand their property needs and preferences.
Independent IT Technician Hidalgo, Mexico 01/2010
● Managed call flow and responded to technical support needs of customers.
● Provided base level IT support to non-technical personnel within the business.
● Installed software, modified and repaired hardware and resolved technical issues.
● Identified and solved technical issues with a variety of diagnostic tools.
● Resolved customer issues in a clear, courteous and straightforward manner.
● Resolved problems with malfunctioning products.
● Followed up with clients to ensure optimal customer satisfaction.
References Available Upon Request
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