Customer Service Representative

Objectives

To obtain a career position utilizing exceptional communication skills, product knowledge, and customer focused approach to maximize the efficiency and profits of the business.

Experience

Marshalls North Charleston, SC October 2012 - present

Cashier/Merchandising/Cash Office Associate

• Process customer returns/purchases and credit applications

• Maintain and neat sales floor to provide safe shopping environment for all customers

• Prepare bank deposit, and audit register totals

• Deliver exceptional customer service to internal and external customers

Food Network Manhattan, NY June 2013 to January 2014

Production Assistant

• General office administration

• Run errands and complete projects for producers

• Deliver and distribute props to set

• Assist on set where needed

iQor North Charleston, SC March 2014 to February 2016

Customer Service Representative

• Resolve customer’s problem with first call resolution and assist will all customer concerns

• Maintain 100% regulatory and procedural adherence

• Negotiate and collect past due amounts

• Data entry and document systems per customer request

South Carolina State Credit Union North Charleston, SC March 2016 to present

Bank Teller

• Recorded all transactions in compliance with bank procedures

• Cross-sell bank services and products to meet teller referral targets

• Perform cash handling functions in an accurate and secure manner

• Monitoring deposit amounts and examining documents for negotiability and endorsement

• Verifying cash totals and balancing cash transactions on a daily basis

Education & Training

Garrett Academy of Technology, SC: 2009-2013

High School Diploma (4.0 GPA)

Teach The Need Program 2013

Trident Technical College, SC: 2017

Associates of Applied Science (3.5 GPA)

ABC Bartending School, SC: 2016

Bartending Certification

South Carolina TIPS, SC: 2016

Alcohol and Training Certification

Volunteer Work

Doc Williams SPCA: Goose Creek, SC 2015

Walk, feed, and care for animals

Salvation Army: Columbia, SC 2015

Stockroom Associate

Transitions Recovery Center: Columbia, SC 2015

Kitchen Associate

Skills

Computer proficiency: Microsoft programs including Word, PowerPoint, Excel

Communication: records clearly and concisely, listens attentively, openly expresses ideas

Interpersonal Skills: team player, shares credit, cooperates, accepts responsibilities

Detail oriented, punctual, organized, and time management skills.

Highly-effective analytical, problem-solving, and multi-tasking skills

References available upon request

Contact this candidate