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Customer Service Sales Associate

Location:
Fairburn, GA
Posted:
March 24, 2017

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Resume:

Gary Harmon Jr.

**** ****** *****

Atlanta, Ga. *0331

Phone: (678) 358- 2889

Objective: A professional position in areas of Receiving and stocking or sales associate will be responsible for safe, accurate and efficient receiving and stocking of inbound freight; as well as providing great customer. Also will Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsible customer service.

Skills and Strengths

I have strong customer service skills, also I am well experienced in receiving and stocking inbound freight and handling manifest.

Education

Graduate of Tri-Cities High School East Point, Georgia

Bacone College Muskogee Oklahoma

10/16 -- 01/17 Amazon Fulfillment center

Dock Clerk/Process Assistant

Schedule incoming freight and close appointments daily after arrival

Maintain a clean, safe work environment and a steady flow into the FC

Ensure all incoming unit counts are correct and note when they are not

Communicate with security to allow incoming deliveries into the truck yard

Accountable for the management of baled corrugate and full pallet trailers

Monitor Inventory Scheduling (Days of Freight Pushed, i.e. appointments are not scheduled during requested

appointment times)

File signed delivery receipts

Scan and email

“WePay” bills to assigned carriers

Process OS&D (Overages, Shorts, and Damages) claims

Understand and follow all dock processes

Responsible for removing barriers for dock associates

Create and communicate a schedule of incoming shipments for the Inbound Management Team

Assist in Running the dock

Trained on All PIT equipment

03/2015 -- 10/16 Amazon Sort Center

Inbound Lead

Team Lead of warehouse workers to provide Support for the Inbound dock process in the Fulfillment center

Supervise team for receiving of incoming shipments

Loaded outgoing shipments

Unloaded Shipments and routed to specified area

Worked Hands on in the Fulfillment center as needed

Monitored Truck releases

Communicated with other departments on inbound freight Problems. Also assisted in Solving and Processing solutions to problems related to Inbound Shipments in the Fulfillment Center

Maintained departmental work instructions for all task

Identified areas of warehouse improvements for efficiency and communicated to management

Implemented any corrective actions

Assisted in training new hires, communicating job duties and monitored work performance

Insured all Team members adhered to policies and procedures

Met all warehouse standards, production goals and productivity goals

Insured Team members followed all safety regulations

Operated PIT Equipment

Fulfillment Center Associate

Picked & Processed orders on all levels from production

Packed and Shipped Orders

Trouble Shooting of Orders to solve any problems

Experience

08/2005-08/2010 Integrity Janitorial Cleaning Services, Inc.

Warehouse Personnel – Responsible for Assisting in stocking items in warehouse, unloading incoming shipments, maintaining inventory, and up keep of warehouse area and writing manifest.

Cleaner – Providing Janitorial service for different facilities

11/2010-01/2011 Jc Penny’s Clothing Store

Sale Associate - I provided great customer service. As a sales associate in clothing I assisted customers find clothing, made the store merchandise look neat by straightening everything up in the department and cashiered.

06/2011-06/2012 Belk’s Clothing Store

Sale Associate - I was responsible for providing customers with information on the products that we as a store we selling, sell it to them, and also make contacts while doing it. Also had sell Belk credit cards.

Receiving – My job primarily consisted of loading and unloading shipments and deliveries and stocking shelves also keeping receiving area clean and helping with manifest.

10/2012-12/2012 Bacone College

Librarian Search standard reference materials, including on-line sources and the Internet, in order to answer patrons' reference questions. Analyze patrons' requests to determine needed information, and assist in furnishing or locating that information. Teach library patrons to search for information using databases. Keep records of circulation and materials. Supervise budgeting, planning, and personnel activities. Check books in and out of the library.

3/16/2015 – current Amazon Fulfillment/Warehouse Associate

Pick customer orders on all levels of a multi-level mezzanine, pack and ship customer orders and troubleshoot problems to resolution. Understand all aspects of production; adhere to strict safety, quality, and production standards; and be willing and able to work on powered equipment (e.g. forklift or cherry picker)

2004- 2010 – Campaign Worker for several Campaigns

2009 Re- Election of East Point City Councilman Greg Fain.

2005 Re-Election Campaign of Greg Fain for City Councilman

2004 Lankford Campaign for College Park Mayor

2000 Lebat For Fulton County Sheriff Campaign

References furnished upon request.



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