Tiffany Harris

Jonesboro, GA *****

Cell 404-***-**** aczgws@r.postjobfree.com

Objective:

My objective is to utilize my seven years of knowledge and experience in the telecommunications industry with a reputable and stable company that also has financial stability. My ambition is to become a full time employee once I have proven my abilities in the industry as a data technician.

Knowledge and Skills:

Network / Fiber Cable installation, testing, and troubleshooting

Configuring and Upgrading switches

Hardware Installation/De Installation (servers, router, switches, etc.) Basic Hardware Changes (i.e. PCI card replacements, HDD replacement, RAM replacements, etc.)

Device Reboots Inventory control Audits

Incident Management – Basic device troubleshooting

Great adaptability to new environments.

Troubleshooting down regions, hard drive failures, server issues

Ability to install IP Cameras in parking lots/garages

Ability in provisioning cell tower sites.

Ability to install AP’s (Access Points) and Internet Routers.

Ability to work independently with little or no supervision.

Excellent customer service, interpersonal and computer skills.

Professional Experience

Akamai Technologies Atlanta Metro Oct 2014 present

Lead Field Technician/CWSA

Configuring and upgrading switches Ordering new/replacement materials Removing/Adding hard drives, Ram’s from servers Troubleshooting server internal issues and disk errors. Running and connecting fiber and console cables. Troubleshooting unpingable regions. IP'ing servers. Removing/Adding machines from racks to other locations. Completing maintenance tickets daily.

SouthPaw Communications Atlanta, Ga July 2013 Oct 2014

Data Technician

Installing WIFI AP routers throughout the college campuses. Troubleshooting existing routers and terminations. Hotel wifi upgrades/installations.

Global One Dallas, TX Jan 2013 June 2013

Service Tech

Troubleshooting various tickets from phone, fax, POS systems, cameras and many more networking problems. Working without supervision 80% of the time.

Pulling and terminating cat5, cat6 and fiber optics cables.

Tek Systems Dallas, TX Nov 2011 Jan 2013

Voice / Data/ Fiber Technician

Installing cameras and PDU's. Working in a Data center facility. Pulling fiber trunks, testing and terminating. Pulling cat5 and cat6 cable runs. Building out closets and racks.

Signal Net Wylie, TX Nov 2010 Oct 2011

Data Technician

Provisioning cell sites. Installing POS systems. Troubleshooting phone, fax and data lines. Terminating 50 + pairs.

Education / Training:

Akamai Technologies University on job training Oct 2015 present Atlanta,

GA

Currently self training for A+ certifications

Mountain View College CCNA Training 2013 Dallas, TX

IEC Independent Electrical Contractor Aug 2008 June 2010 Fort Worth, TX Summit High School 2005 Mansfield, TX High School Diploma

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