Management Data Entry

May Jones

** ****** ****** *****: *************@*****.***

Woodbridge ON L4H 3P8 Text: 647-***-****

Professional with extensive bank experience dedicated to advancing the company

through both work and volunteer roles

Profile:

●16 years’ experience in Risk Mitigation, Control and Operations in banking industry.

●Computer Skills: Advanced knowledge of Excel, OPS, internet and email; Intermediate knowledge of Word.

●Able to analyze problems and find creative and appropriate solutions.

●Excellent time management skills ensuring tasks are prioritized and completed in

●Keen attention to detail proven through mitigating risk and identifying gaps in process.

●Dedicated team member always looking for ways to help others within work role and through voluntary committees.

Relevant Experience:

HSBC Bank Canada, T oronto, ON 2000 2016

During my 16 years with HSBC Bank Canada I have worn many different hats in the bank. I have worked in the mail room, completed data entry and menial support tasks. As my career evolved, I began to play a more meaningful role in analyzing risk and implementing the proper controls in managing various operational aspects of the business. I work well with my colleagues and provide timely reporting to the Senior Management on daily/weekly/monthly tasks.

Control Operations

●Provided support to colleagues and Senior Management in analyzing the operation risk for the ABM network across Canada.

●Completed daily reports for monitoring and analyzing complaint and non complaint activity for clients’ daily banking and debit card usage.

●Identified gaps in the analytical process for completing the daily control and operations procedures.

●Collaborated with colleagues across Canada to ensure compliance and regulatory standards were maintained to protect the bank from operational or reputational risks.

●Completed time sensitive audit and compliance reports for Senior Management on a daily, weekly and monthly basis.

Fraud and Risk Management

●Analyzed debit card/MasterCard transactions to identify unusual activity.

●Analyzed and identified unusual or suspicious activity through the ABM network.

●Supported team members by providing background information on client activity prior to communicating with clients.

●Provided detailed reporting to Senior Management after analyzing suspicious or unusual client activity.

●Identified gaps in the analysis and reporting process for preventing fraud and mitigating risk for debit card and ABM activity.

Committee Director, Diversity & Inclusion Network

●Participated in planning meetings and bank events to promote the message of diversity and inclusion in the workplace and community

●Represented the bank on multiple occasions for the Annual “Mayfest” supporting persons in the community who are Deaf or Hard of Hearing.

●Provided regular feedback to HR and Senior Management to identify gaps in the process and policies for supporting bank employees with disabilities

●Acted as a peer mentor to other employees to help them improve their understanding and professional acumen for working with others that have a disability.

Education:

George Brown College

Business Administration and Management

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