Administrative Assistant Microsoft Office

Serina M. Gordon

Midway,Ga ***** •253-***-****•**********@*****.***

STRENGTHS

● Excellent front-office skills

● Competent with Microsoft Office

● Ability to type 45 WPM

● Answering multi-line phones while utilizing

proper phone etiquette at all times

● Detail Oriented

● Leadership Skills

● Scheduling Appointment

● Providing exceptional communication with

EDUCATION

Everest College – Tacoma, WA

2014

Medical Administrative Assistant Diploma

● Knowledge and training in ICD-9 and CPT Coding, Insurance verification and billing, Electronic Medical Records programs, Basic medical billing and accounts receivables CERTIFICATIONS

OSHA/HIPAA, E verest College

2014

First Aid/CPR, A merican Heart Association

2014

HIV/AIDS Education, E verest College

2014

PROFESSIONAL EXPERIENCE

MVP Physical Therapy 5 /2015- 12/2016

● Interacted with patients via phone

● Scheduled appointments

● Greeted and checked in patients

● Entered new patients into computer

● Contacted referred patients and entered them into computer program

● Communicated to providers patients were checked in

● Scanned and attached documents into computer

● Called insurance companies and verified patient’s benefits MultiCare 8 /2014 – 5/2015

Volunteer Tacoma, WA

● Maintain a clean and sanitized waiting area

● Prepared exam rooms

● Reminded patients of their upcoming appointments

● Prepared ice-packs to be available for doctors

MVP Physical Therapy

9 /2014–10/2014

Medical Administrative Assistant Extern Lakewood, WA

● Interacted with patients via phone

● Scheduled appointments

● Greeted and checked in patients

Serina M. Gordon

Midway,Ga 31320 •253-***-****•**********@*****.***

● Entered new patients into computer

● Contacted referred patients and entered them into computer program

● Communicated to providers know patients were checked in

● Scanned and attached documents into computer

● Called insurance companies and verified patient’s benefits Daegu American School – 9/2010 – 2/2013

Office Clerk/Special Education Aide Daegu, South Korea

● Operate office machines, such as copiers and scanners, facsimile machines, voice mail systems, and personal computers.

● Answer telephones, direct calls, and take messages.

● Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Wal-Mart – Puyallup, WA 9/2008 – 4/2009

Cashier

● Receive payment by cash, check, credit cards, vouchers, or automatic debits.

● Issue receipts, refunds, credits, or change due to customers.

● Assist customers by providing information and resolving their complaints.

Contact this candidate