Pamela K. Castagna
aczgtg@r.postjobfree.com
Professional Profile:
Medical Administrative Assistant/Receptionist with more than 16 years’ experience. Outstanding telephone, multitasking, scheduling and documentation skills. Proficient in EMR, EHR, Athena, Nextgen, Epic,Misys Vision, Microsoft Word, Outlook, Excel, Access, QuickBooks, and Internet savvy. Possesses a strong commitment to be a team player with a solid work ethic.
Professional Experience:
Women’s Health CT, Medical Receptionist/Scheduler - Bridgeport, CT September 2014 - May 2016
● Provided administrative support which included assisting the head scheduler and receptionist for a busy seventeen doctor practice.
● Received patients and visitors. Secured names and needs and directed accordingly.
● Provided assistance or directed caller to appropriate person, contacting physician/nurse directly for urgent needs.
● Obtained and distributed necessary paperwork and maintained system to track completion.
● Scheduled patient appointments, created patient cases and resolved scheduling conflicts.
● Notified patients of changes/cancellations and prioritized urgency of appointments for rescheduling.
● Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
● Scheduled surgical procedure tests and specialized appointments for patients at hospitals and other medical facilities. Ensured that patients were provided with necessary paperwork and specialized instructions for procedures, scheduling of Pre and Post operative exams and lab work.
● Obtained patient charts, medical records and lab reports and verified for completeness.
● Provided assistance to other receptionists in screening patient calls, provided specialized information related to policies and procedures.
● Updated patient information and verified insurance information, level of services and tracked referrals when necessary.
● Maintained inventory of office supplies for distribution within the office
● Sorted, screened and distributed incoming mail.
● Provided additional functions incidental to office activities. US Vision/ Optician, Milford, CT
August 2013 - August 2014
● Received patients and visitors. Secured names and needs and directed accordingly.
● Scheduled patient appointments and re-solved scheduling conflicts
● Provided sales expertise with interpersonal skills in introducing products.
● Knowledge of reading prescription for visual correction, ordered lenses and dispensed eyeglasses, contact lenses.
● Updated patient information and verified insurance information, level of services and tracked referrals when necessary.
Garrick Machine/Office Manager
May 2008 - Sept 2012
● Responsible for managing front office for President, communicating with accounts, estimated pricing history for quotes and maintaining inventory.
● Responsible for shipping/receiving and invoicing which included special orders, blueprint reading and custom orders.
● Maintained certifications in accordance with contract requirements References available upon request