Customer Service Data Entry
Resume:
Doris Heier
**********@*****.***/715-***-****
Summary:
20+ years receptionist/Customer Service experience in medical office setting
Exceptional patient/customer service skills
Excellent Data Entry Skills
Established reliability and dependability
Proven attention to detail and accuracy
Ability to work in a fast paced environment and manage multiple tasks.
Excellent organizational, communication, customer service, and general office skills.
Technical Qualifications:
Experience with coding in a dental environment
Experience with scheduling, billing, office administration
Microsoft Office: Word, Excel, PowerPoint
Professional Experience: March 2016-Present
Ascension St. Clare’s Weston, WI
Inventory Supply Clerk
Counts, replenishes and distributes products and equipment to a wide range of locations throughout the hospital
Performs routine checks for expired or obsolete products
Assists with inventory audits
Prometric Inc, Wausau, WI July 2014–March 2016
Customer Service Executive/Administrative
Proctor the testing room
Answer incoming calls, checking the candidates in, ensuring they provide the correct identification
Data Entry of new candidate’s information for their enrollment
Trouble-shoot the computers regarding an issue relating to the exam
Clerical Scanner, County Materials
Scanned Accounts Payable and Receivable invoices into custom electronic archive system
Manpower, Wausau, WI Feb 2012- Jun2014
Receptionist
Filing and organizing charts
Answering incoming calls and transfer to appropriate advisors
Athens Dental Clinic, Athens, WI Jan 1998 – Feb 2012
Receptionist/Assistant
Scheduling appointments
Insurance management
Filing and organizing charts
Data Entry of new patient’s information
Sending out recall cards
Assisting the doctor, developing a knowledge of Endodontics, X-Rays, and Lab Work
Education
High School Diploma, Edgar High School, Edgar, WI
North Central Technical College: X-ray Technology Certificate, 1999
CE credits for Infectious Diseases and Sterilization (provided through ADA)
Certification of Security Awareness, Privacy, Ethics and Compliance
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