Microsoft Office Customer Service
Resume:
Michael Finamore
New Hyde Park, NY 11040
***************@*****.***
https://www.linkedin.com/in/mikefinamore
Summary:
I am a hands-on hardware support professional who installs and supports hardware and software. Manages employee Active Directory accounts, passwords, and group access. Works closely with technology and with senior leadership on the business side.
Strengths include Microsoft Windows OS, Microsoft Office, Lumension Endpoint Management, and various other software packages. Managing relationships with vendors. Tests and implements disaster recovery plans. I'm a hard worker, eager to learn.
Experience:
Platinum Administrative Services Inc. New York, NY
LAN Administrator October 2002 to September 2015
Hardware and Software installation and support
Hardware configuration
Provided Desktop support for user community
LAN / Active Directory support
Member of the disaster recovery team (Lead Technician).
Handled systems patching.
Windows OS troubleshooting / support
Installed /maintained and monitored all CA Arcserve nightly back-ups.
Setup backup jobs and monitored all HP Unix backup jobs (HP Data Protector)
Performed DR testing bi-annually.
Annual System security audit support
Office and Data Center move support 2012
Imageright client installation and support
Coordinated Hardware, Software inventory with IT Help desk coordinator
Software licensing
VPN Client installation, support, and trouble shooting
Blackberry and iPhone support
Teamviewer 8.x and 9.x (Remote Desktop, Desktop sharing,
and File transfer) - Evaluated/Installed/supported/used.
Transition Team - Trained members of the Renaissance Re IT team
St. Paul Reinsurance Inc. New York, NY
April 1994 to October 2002
Senior Hardware Technician
Promotion to Team leader
Promotion to IT Manager
Provided support for user community.
LAN Support
Novell Administrator
Upgrade numerous aspects of the IT infrastructure
Novell to Windows 2000 migration
Installed /maintained and monitored all CA Arcserve nightly back-ups.
Performed DR testing bi-annually.
Annual System security audit support
Imageright client installation and support
Coordinated Hardware, Software inventory with IT Help desk coordinator
Software licensing
Education: Queensborough Community College Queens, NY
Applied Science
Certifications: Outlook 2007- Level 2 2008
Deploying Microsoft Office Sharepoint Server 2007
Microsoft 2151 MS Win 2000 Network and Oper. System Essen. 2001
Microsoft 2152 Supp. MS Win 2000 Prof. and Server. 2001
Making the Transition to Management 2001
Delivering Excellent Customer Service 2000
NetFrame Server Administration and Maintenance
Awards: St. Paul Re. Service Excellence
St. Paul Re. Service Excellence St. Paul Re Chairman Award
St. Paul Re. Service Excellence
St. Paul Re. Service Excellence
St. Paul Re. Distinguished Service Award
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