OBJECTIVE:

"To contribute my knowledge and talents to a company that is a leader and an innovator in the high tech service industry. I would like to offer my talents and experience to a company that would challenge and reward my efforts, through hard work and solid execution required by company objectives"

RELATED EXPERIENCE:

Accomplished IT/CS Support, Customer Services, Desktop Support experience, and 10+ years’ in Computer Operations, Technical Systems/Networks, Help Desk and IT support.

8year’s Experience with IT support in the office and customer sites, MS office, outlook, SQL support.

Inventory and stock updates,

10+ years of experience working with Windows Desktop and Server OS installation, troubleshooting and management.

5 years’ experience working with Cisco switches and router, sonic wall, Hype-V, VMware ESXi.

Excellent communication and diagnostic skills consistently solve problems and rarely escalate issues.

Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity.

EDUCATION & CERTIFICATIONS

M.Sc Computer Sciences

University of Peshawar. Pakistan 2001

MCSE, ITIL Foundation

TECHNOLOGIES

Hardware: Desktops, Servers, Laptops, Modems, Network Cards, Printers, Scanners, PABX, CCTV

Network: Routers, Hubs, Switches, Firewall, LAN, WAN, WIFI, Unified communication Devices: Mediatrix, Nortel, Avaya, Cisco, Dell, HP and IBM Server, WD, Seagate and Synology NAS, Backups and Recovery

Systems: Windows NT/20xx, LINUX SQUID, Windows 95/98/XP/Vista/7/8, VMWare ESXi, Windows Hyper-V

Protocols: TCP/IP, UDP, DNS, DHCP, Ethernet, SIP

Software: MS Office Suite 9X/20xx, Backup, Symantec Ghost, SQL, Antivirus

Experience

Lead Support Team Telio Germany JAN’10-to date

Achieved highest levels of productivity, increased the company revenue by 70%.

Noted for achieving the highest level of first-call resolution.

Preparation and delivery of technical training sessions with Employees and Customer on software and hardware.

Responsible for site surveys, planning, feasibilities and implementation of projects, allocation of people and setting targets.

Configured and managed Exchange, DNS, DHCP, Group policies, VLANs.

Presented, designed and Implemented System/Network and PABX and VOIP.

Monitoring systems, reporting to the management and different levels

Escalated issues as needed and maintained communication with customer and Technical teams. Extensively utilized Remedy to record and track issues.

Independently designed new staffing schedule daily plan, monitor performance

IT Support BL Real Estate Dubai UAE OCT’08-JAN’10

Independently resolved recurrent system lockup issue through diligent research

Configuration, Installation, and Management of Windows HP Server and Firewall.

Managed, DHCP, DNC, DC, Active Directory, User and Group Policies, CCTV and PABX system.

Provided full IT support in the office and remote sites within and outside the country.

Earned solid reputation for resolving complex issues and providing exceptional customer service, Optimized systems performance and spool utilization. Responded to system hardware/software error messages, storage and hardware configuration problems.

System/Network Administrator Ministry of IT DEC’06-OCT’08

Configured and managed desktop, and Server, Windows Xp, Win Svr 2003, ISA.

Maintenance and management of hardware, software, network devices and WAN connectivity.

Configuration and troubleshooting of Exchange 2003, DSL Routers and CISCO 2950 Switches.

Management and Maintenance of all the workstations and Servers.

Network Administrator NOV’02-DEC’06

Promoted to higher level based on my efforts and capabilities

Providing quality I.T training, professional systems development and advisory services for the implementation of Network Plans and Device Purchasing and Instillation sites in the University.

Preparation/technical evaluation of project proposals and feasibility studies

Coordinating with executing agencies and end users for the smooth execution of IT related projects

Designing, Installation, configuration and Maintenance of LAN/WAN equipment.

Configuration of Routers Switches, Bridges, Bandwidth Manager and other Network devices

Delivering Lecturer dealt with student projects.

Preparation of courses in accordance with HEC curriculum

Guided and worked practically with students in the taught courses as well as student final projects.

References shall be provided on demand.

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