Naveen Krishnappa, PMP, ITIL, CobIT, CCNA

Tel.1-813-***-**** Email: aczgi4@r.postjobfree.com

SUMMARY

** + years of progressive IT experience with 9+ years in Project management and PMO.

Motivated project manager with a track record of leading multiple key technology and business initiatives concurrently. Proven ability to develop, lead and mentor mid-size cross functional teams operating across diverse locations. Expert at planning and leading all phases of project management, Supply Chain Management and software development methodologies and PMO related responsibilities such as tracking Invoice payments, on boarding and off boarding resources, budget allocation etc. Highly adapt at analyzing, problem-solving and recommending enhancements. Well versed in managing client relations and expectations; ability to build credibility & establish rapport with project stakeholders. Communicate at ease across diverse cultural backgrounds and all levels of technical expertise.

Area of expertise:

Project Planning & Execution (PMBOK)

Service Management modules (Change, incident, problem, risk, event Management)

Project Management Office (PMO – Archiving, Regulatory, Compliance and Data Governance)

Lean Six Sigma

PM Technology Management Tools – CA Clarity

Software Development Life Cycle (SDLC)

-HR, Supply Chain Management and Financial Application Management (PeopleSoft)

-Joint Application Development (JAD) Sessions for capturing business requirement

Risk Assessment & Mitigation

Functional Knowledge of Order Processing, Billing, Web-based Services & Content Management applications

-Dev Ops implementation Projects

-Cloud Computing (AWS and MS Azure)

E-commerce applications

Familiarity with .NET platform

-Big Data Technology (Terra Data, Hadoop and Hive)

Managed Offshore resources

-Team Foundation Server (TFS) method for Waterfall & Agile.

IT Platforms (Windows, Unix, Linux, Network Data/Voice, Security, Databases, Storage -Backup and VMWare)

SKILLS:

Project Management:

Expertise in project management, consulting, configuration, report writing, business process re-engineering, team lead, fit-gap analysis, integration and conversion development, systems analysis and design, training, and testing. Handles large rollouts of PeopleSoft implementation (local and global), efficient, and organized. Able to build, mentor, and develop strong functional and technical staff. Experience in supporting a variety of businesses including entertainment and gaming, internet service provider, retail/wholesale distribution, e-commerce, financial services, Retail/Consumer, Media, Mobile/online, utility/energy, banking, IT software and companies.

Planned and devised project strategy; created various project planning artifacts; ensured multiple project delivery on time and within budget, and met business and stakeholder expectations.

Managed PMO related job responsivities such as:

oCreation and maintenance of all necessary PM documents and document library, Work with PMs and/or licensee to review and approve scope of work prior to project/program commencement, Supervise activities of PMs assigned to the MS Portfolio, Oversee the deliverable requirements from external vendor partners for each project/program.

oEnsure right methodologies is adopted in order to drive and deliver respective Infra Projects such as SDLC, Joint Application Development (JAD) Sessions, Waterfall and Agile for effective project delivery.

oOversee proposal development for site surveys based on feedback from internal staff and/or external vendor partners.

oOversee the delivery, acceptance and if needed modification of all pricing proposals associated with each project.

oWork closely with the Finance/Accounting group to ensure timely and accurate Archiving, Regulatory, Compliance and Data Governance occurs upon work being completed and deliverables secured from vendors.

Created and assisted with development of business case, project charters, risk management plan, communication plan; established key objectives, participants, scope, project life cycle cost, success factors, and results criteria for projects more than $ 5M budget

Prepared risk assessment & risk response strategy

Collaborated on project definitions and schedules, organized resources, devised communication strategies, planned project change management, and monitored change control

Managed multiple projects in matrix environment and successfully completed operations initiatives

Documentation Tools MS Office (Word, Excel, Power Point, Project), MS Visio and SharePoint

PM Methodologies Waterfall, Agile – Scrum, SDLC, JAD – Joint Application Development

Management Tools: Jira, CA Clarity, PeopleSoft (HRMS, FMS, EPM, SCM and CRM)

Dev Ops Splunk, Jenkins, Docker

Reporting Tools Business Objects X IR2, Crystal Reports and MS Office Suite

QA Tools Quality Center, Test Director, Win Runner, Load Runner and QTP

Databases: MS SQL Server, Oracle 10g, DB2, Teradata, AQT, MS Access

Operating Systems: Linux, Ubuntu, Red hat, Windows Vista, Windows 7/8.1 and Windows 10.

Microsoft tools: MS Office Suite (Word, Excel, Power Point, Outlook), MS TFS – Team Foundation Server (for Water and Agile methodologies), MS Skype for Business, MS SharePoint, MS Visio and MS Project

EDUCATION & CERTIFICATION

Bachelor Degree in Electronics

PMP – Project Management Institute Certification

ITIL Foundation – EXIN Certification

ITIL V3 OSA (Operations Support and Analysis) Capability Module

ITIL V3 RCV (Release, Control and Validation) Capability Module

ITIL V3 PPO (Planning, Protection and Optimization) Capability Module

ITIL V3 SOA (Service Offering and Agreement) Capability Module

CoBiT - Control Objectives for Information and Related Technology

CCNA - Cisco Certified Network Associate

PROFESSIONAL EXPERIENCE

Southern California Edison Dec 2015 – Feb 2017

Profile: IT Program Manager Work Location: Los Angeles – CA

Southern California Edison:

Southern California Edison (or SCE Corp), the largest subsidiary of Edison International is the primary electricity supply company for much of Southern California, USA.

Environment: Microsoft Project Planner, Visio, SharePoint, Microsoft Office applications and other in house applications.

Manage end to end Infrastructure projects committed in the MSP contract such as Hardware refresh, Service improvements, Platform upgrades, Data Center migration/consolidation and Cloud computing.

Knowledge of managing the MSA (Managed Services Agreement) Contract between TCS with Client account (Southern California Edison).

Co-ordinate with SCE Supply Chain and Service Management Leadership in ensuring that TCS is compliant with all the Contractual monthly/quarterly/annual commitments and deliverables.

Reviewed project and fit-gap documentation for a County Government client to determine level of effort and scope for ongoing HCM implementation. Validated that estimates of time and resources were adequate to successfully implement desired functionality.

Managed the PeopleSoft 8.0 CMS Time & Labor and Labor Cost Distribution implementation. Responsible for managing all aspects of the engagement, including scope definition and control, project reporting, development and maintenance of the project plan, and development of testing and training plans. Served as the functional consultant for Time and Labor and Human Resources on the project.

Manage and secure all the artifacts for Weekly, Bi Weekly, Monthly SLA Operations Performance reports and trend Analysis reports.

Review missed SLAs on a monthly basis and prepare RCA documents to be then reviewed and discussed with SCE Leadership team to justify and save penalties.

Ensure PMO related activities such as Archiving, Regulatory, Compliance and Data Governance are intact and artifacts are secured in the repository.

Manage RUs and CIs across client Infrastructure footprint.

Role and Responsibility:

Infrastructure Program/Project Manager:

Managing and tracking Non-MSP. Infrastructure Projects (Inflight, T&M and T&D).

Led team of 14 across broad technical, financial and business disciplines. Focused team members on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

Assist and advise leaders, managers, and teams to the best use of project management disciplines and approaches within a fast-paced, high tech environment.

Performed detailed GAP analysis involving the current state and proposed state analysis. Critically evaluate information gathered from multiple sources and reconcile conflicts.

Assisted with Budgeting process, preparation of financial summaries on various project implementations.

Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

Empowered teams to self-organize and grow cross-functionality

Manage the lifecycle of code development, from ideation to sprints to deployment

Track and communicate team velocity and sprint/release progress

Planning Governance:

Follow up and seek the updates slides from both TCS and Infosys for Planning Deck

Review and Ensure all the infra projects plans are accurate in MPP format from all infra teams and consolidate to represent the status

Seek Enhancement slides from both TCS and Infosys

Track Issue/Risk tracker from all technical towers

Update the Release schedule slides

Consolidate and prepare the Planning Deck to be presented to SCE leadership team

Review and Validate before screening it during Planning Meeting.

Upload and send the links to all SCE and MSPs leads after the meeting

Track the list of Quarterly/Bi Annual/Annual and other Contractual Deliverables:

Schedule checkpoint Calls before 2 months of the end of Quarter to discuss on the status and progress on each deliverable with each technical tower Spocs

Follow up and seek documents and artifacts for each deliverable; Review and validate the quality of the data

Convert the documents and artifacts into PDF format to be shared with SCE via Share point.

Present status Dashboard to Management

Escalate and bring awareness to Leads and Spocs to ensure we meet the SLA timelines for the Infra Projects.

Clarify and assist operations teams and presales team with the Contract commitments and scope as and when there is a question raised by SCE

Tata Consultancy Services Pvt Ltd

Client: PwC – Price water House Coopers Aug 2013 – Sep 2015

Profile: Infrastructure Senior Program Manager Work Location – Tampa - Florida

PwC – Price water House Coopers:

PricewaterhouseCoopers (doing business as PwC) is a multinational professional services network headquartered in London, United Kingdom. It is the second largest professional services firm in the world and is one of the Big Four auditors, along with Deloitte, EY and KPMG.

Vault Accounting 50 has ranked PwC as the most prestigious accounting firm in the world for seven consecutive years, as well as the top firm to work for in North America for three consecutive years.

Environment: Microsoft Project Planner, Visio, SharePoint, Microsoft Office applications and other in house applications.

To handle end to end Infrastructure SOW Projects such as Software developments (Dev Ops), Datacenter migrations/move, Database upgrades, DB2 to Terra Data Migration Projects, Cloud implementation (MS Azure and AWS), M&A Integration Projects, Software refresh (MS Share point and Office 365 implementation, SCCM to SC12 and SCOM Upgrade, SPLUNK upgrade for Security compliance), New Infrastructure Environment/Server builds, Network refresh etc.

Role and Responsibility:

Conducts project meetings.

oConducting/Facilitating daily scrums.

oHelping the team maintain their Burndown chart

oSetting up retrospectives, Sprint Review Sessions.

oBacklog Grooming Meeting

Generating reports from Jira like Average Age Report, created vs Resolved Issues Report, Resolution Time Report, Recently Created Issues Report, User Workload Report, Version Time Tracking Report & Sprint Workload Report.

Creating User Stories in Jira as per the requirements by the Product Owner for new requirements, Product Enhancement, Production Defects and UX/Design Stories.

Created and maintained multiple Project Dashboard (Prosite, Recently Viewed, Page Per Store, FETCH, Geolocalization and Installation Services)

Coordinating assigned project from original concept through final implementation (Release). Working with Defects Release Manager (Quality Control), Release Coordinator and Solution Manager in prioritizing the defect to its release.

Owning the complete project and Defining the project charter

Defining the project plan in Microsoft Project Planner (MPP)

Presenting the Project Charter and plan to the Project Sponsor to secure the budget during due diligence.

Preparing the overall project cost (Capex expense, Opex Expense and Labor Expense) estimates.

Secure artifacts for Archiving, Regulatory, Compliance and Data Governance throughout the project till closure

Identifying Resources to make a team and execute the Project till closure

Holding project kick off, status and closure meetings with the Stakeholders

Managing the project scope, Cost and Schedule throughout the project life cycle

Engaging the stakeholders throughout the project duration

Identifying Risks, constraints and issues associated with the project

Working with teams from other departments as needed

Defining the architecture and high level design

Tracking and reporting the project status on periodic basis

Majorly facilitating the end to end co-ordination between Infrastructure Tower teams and various Business within Nielsen Environment (Application Development, Engineering, Operations, Real Estate, Finance, Procurement, Contracts and 3rd party Vendors) to plan and execute respective project scope.

For Data Migration projects:

oEnsure converting oracle mappings needed to change the logic of mapping, source qualifier override and lookup override queries for Teradata migration (make them Teradata compatible).

oChange the connections from oracle to Teradata. (for Oracle - use informatica partitioning and for Teradata – use TPT, Mload, Fload loader connections)

oManage teams to identify all the objects for migrations (objects exposed to Reporting universe), find all the dependencies of identified objects and find the population logic for the objects.

oCreate the tables as per Teradata standards. (Ensure to keep primary, secondary indexes and partitioning logic as priority).

PeopleSoft Implementation Projects (HRMS, FMS, SCM and CRM):

oWork as the Lead in coordinating the PeopleSoft Financials Upgrade Team from 8.4 to 9.0

oWork with the functional leads in ensuring that the project plan and deliverables meet the deadline and due dates.

oWork as the Senior Business Analyst for the upgrade of PeopleSoft Financials 8.4 to 9.0 for PWC - US. Modules include eProcurement, Purchasing, Accounts Payable, Asset Management, Inventory, Cost Accounting, General Ledger, Commitment Control, Security, VAT Setup and Workflow.

oProvide fit/gap analysis and documentation between the changes between 8.4 and 9.0, ensuring the new version’s functionalities meet the clients’ current business processes and requirements.

oPresent to the client the new functionalities in PeopleSoft Financials 9.0.

oAnalyze current customizations and present alternatives in the new version to minimize or remove these customizations.

oWork with technical team on technical documentation and develop conversion strategy

oDevelop security matrix for global performance metrics

oParticipate in scope change requests and sign off

oWork as the Subject Matter Expert for implementing PS Strategic Sourcing 9.0 across enterprise.

For Security Application implementation Projects:

oDeveloped and reviewed system security plans, plan of actions and milestones, vulnerability scans and information security policy.

oPerform vulnerability assessment and risk analysis for network architecture and critical infrastructure components.

oResponsible for the protection and defense of the organization from attacks resulting in extraction of data or infiltration of corporate information assets.

oCustomer facing engagements with business customers and third party service providers to discuss services requested and risks associated with these services.

oProtocol and services analysis with emphasis on boundaries and coordinate with management and CCB to ensure acceptable risk levels

oEnsure compliance aspects of firewalls, encryption, VPN and network protocols

oCreate Plan of Actions and Mediation to ensure all vulnerabilities are patched and a plan for actions regarding vulnerabilities that require additional methods.

oEnsure based on the Defense Information System Agency (DISA) configuration guidance to harden servers, operating systems and appropriate applications within the secure and non-secure facilities.

oResponsible for the protection and defense of the organization from attacks resulting in extraction of data or infiltration of corporate information assets.

oManage team security analysts as to monitor security threats and escalations.

oEnsure security of IT infrastructures, application and information. Document assessment results and write assessments report for key stakeholders.

oPerform document reviews to ensure changes within the environment were effective and appropriate in order to comply with Federal Information Security Management Act performed audit reviews, IT Security policies, standards and actions

Data Center migration and Cloud computing Projects:

oDetermine the Datacenter Migration scope and approach – P2V, V2V or Datacenter Virtualization on Cloud

oGuidance and subject matter expertise for Data Center application and device migrations

oVerify readiness of destination facility, infrastructure, and systems

oCoordinate all move participants: business unit resources, consultants, movers, specialty vendors

oManaging the migrations of servers and/or mainframe

oManaging the verification, planning, UAT testing and ultimate migration of applications associated with all in-scope devices

oAdherence to program Change Management process

oDocumentation and monitoring of action items

oManagement of project documents using document repository (SharePoint).

Tata Consultancy Services Pvt Ltd

Client: The Nielsen Company – Tampa - Florida March 2009 – Aug 2013

Profile: Infrastructure Senior Program Manager Work Location – Tampa - Florida

The Nielsen Company:

The Nielsen Corporation, self-referentially known as The Nielsen Company, and formerly known as ACNielsen or AC Nielsen is a global marketing research firm, with worldwide headquarters in New York City, United States.

Nielsen's best known creations is the Nielsen ratings, an Audience measurement system that measures television, radio and newspaper audiences in their respective media markets.

Environment: Microsoft Project Planner, Visio, SharePoint, Microsoft Office applications and other in house applications.

To handle end to end SOW Projects of Infrastructure Software developments, MS Share point and Office 365 implementation, Database upgrades, DB2/Oracle to Terra Data Migration Projects, M&A Integration Projects, Cloud Computing – MS Azure, Datacenter migrations/move, Real Estate – New Office Space build and Integrations etc.

Role and Responsibility:

Owning the complete project and Defining the project charter

Defining the project plan in Microsoft Project Planner (MPP)

Presenting the Project Charter and plan to the Project Sponsor to secure the budget during due diligence.

Preparing the overall project cost (Capex expense, Opex Expense and Labor Expense) estimates.

Secure all approvals for the cost estimates and billing cycle throughout the project till closure

Identifying Resources to make a team and execute the Project till closure

Holding project kick off, status and closure meetings with the Stakeholders

Managing the project scope, Cost and Schedule throughout the project life cycle

Engaging the stakeholders throughout the project duration

Identifying Risks, constraints and issues associated with the project

Working with teams from other departments as needed

Defining the architecture and high level design

Tracking and reporting the project status on periodic basis

For Data Migration projects:

oEnsure converting oracle mappings needed to change the logic of mapping, source qualifier override and lookup override queries for Teradata migration (make them Teradata compatible).

oChange the connections from oracle to Teradata. (for Oracle - use informatica partitioning and for Teradata – use TPT, Mload, Fload loader connections)

oManage teams to identify all the objects for migrations (objects exposed to Reporting universe), find all the dependencies of identified objects and find the population logic for the objects.

oCreate the tables as per Teradata standards. (Ensure to keep primary, secondary indexes and partitioning logic as priority).

Data Center migration and Cloud computing Projects:

oDetermine the Datacenter Migration scope and approach – P2V, V2V or Datacenter Virtualization on Cloud

oGuidance and subject matter expertise for Data Center application and device migrations

oVerify readiness of destination facility, infrastructure, and systems

oCoordinate all move participants: business unit resources, consultants, movers, specialty vendors

oManaging the migrations of servers and/or mainframe

oManaging the verification, planning, UAT testing and ultimate migration of applications associated with all in-scope devices

oAdherence to program Change Management process

oDocumentation and monitoring of action items

oManagement of project documents using document repository (SharePoint).

Majorly facilitating the end to end co-ordination between Infrastructure Tower teams and various Business within Nielsen Environment (Application Development, Engineering, Operations, Real Estate, Finance, Procurement, Contracts and 3rd party Vendors) to plan and execute respective project such as Data Migrations, Software upgrades, Datacenter Migrations, Cloud computing and Network Engineering upgrades/refresh/build.

Established a new self-organizing scrum team by training on agile fundamentals and coaching team for sustaining changes introduced. Implemented agile process for re-platform, re-hosting data projects by training team to use Jira. Involved in database, networking projects modifying flow for MDM updates between data centers

After the burn-in period, the teams were able to execute 80% - 90 % of user stories over multiple sprints.

Rapid bootstrapping of distributed team and excellent cadence build-up with-in 2 iterations.

High-performing and motivated team created with record close to 95 % participation in agile meetings.

Team designed and trained to follow Kanban or Scrum based on project or user story.

Executive briefing and reporting on scrum metrics, burn-up and process improvements periodically.

Upon project closure, co-ordinate with PMO and Financial Spocs to release PO and incur Labor cost of overall project.

Tata Consultancy Services Pvt Ltd

Client: The Nielsen Company – Tampa - Florida Jan 2008 – March 2009

Profile: HAT (High Availability Team) Technical Lead Work Location – India

Environment: CCM.net, IBM Cognos Manager - Database Reporting tool, HP Monitoring tool, MS Share Point and Microsoft Office applications.

Roles and Responsibilities:

Lead and facilitate Severity 1 Incident Bridge Calls

Review client SLA, processing requirement and deadline details

Understand the potential/realized client impacts and decide the severity of the incident

Drive the Severity 1 incident towards resolution

Review the incident communications and draft Executive communications

Escalate and communicate as appropriate, decide on closure of the incident based on the status

Single point of contact for the service delivery team’s questions, escalations and interaction

Meet with the service delivery leadership teams to review their incidents

Review and update the incidents based on the feedback from problem management team and respective service delivery leads and ensure error free reporting

Ensure data quality is correct

Defining incident management and problem management Metrics and KPIs

Designing and Developing the BI reports that will data insights

Performing Unit testing

Coordinating the UAT with users

Dell – US Tech Support May 2007 – Jan 2008

Project: Senior Tech Support Executive Work Location – India

Dell Inc.

Dell is an American privately owned multinational computer technology company based in Round Rock, Texas, United States, that develop, sell, repair and support computers and related products and services. The company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide

Role and Responsibilities:

Responsible for troubleshooting software and hardware issues with Dell products.

Provided Level 1 support and installed and managed Servers, Wireless Routers, Hubs and Switches and related Software.

Attending and providing solutions for tech queries to fix servers and network gear.

Responding to Customers in given time and setting up expectations.

Client: GE Medical System, USA Aug 2005 – May 2007

Project: Electronic Physical Inventory (ePI) Work Location – India

Electronic Physical Inventory (ePI) is for registering all the Inventories manually in the system by the Field Engineers.

The ePI system is mainly for the Field Engineers to enter their Inventory details, how he used the parts given to him. This system has three roles such as FE, FPIC and Admin. The FE can enter his parts details and comments about that part, the FPIC can view the FE’s comment and review it also he can enter his comments. The Admin can view the report of the FE and FPIC comments.

Role and Responsibility:

Worked as a Windows Admin and Network engineer in a team of 14

Involved in Enhancement of create the Super Admin, Report only Admin user roles and the report generation modules.

Involved in design part of the enhancements and tool development.

Involved in User Acceptance test and implementation process.

Involved in Developments of User interface and Servers/Networking

Involved in Debugging and Manual Testing.

Providing support for support applications and Network connectivity support for branch offices and franchisee.

Setting up new branches across Bangalore which includes co-coordinating with third-party for VSAT connectivity, Leased line commissioning, ISDN Line.

Configuring Router and Switches for connectivity.

Setting up PC's with support applications.

Performing health check for Routers, Switches, Backup Server schedules MS Exchange server, Physical servers to make sure the down time is minimal.

Ensuring VSAT connectivity, Leased Line/ISDN link up & running for local branches to HO.

Taking daily trading transaction data backup & User's exchange mail backup.

Attending desktop related issues for users and providing resolution.

Contact this candidate