Quality Assurance Specialist

TERESA L. GILBOUGH

https://www.linkedin.com/in/teresagilbough

Cell: 678-***-**** Email: **************@*****.***

QUALITY ASSURANCE SPECIALIST

Successful track record in driving business-process improvements in production & manufacturing industry.

A highly efficient, methodical and talented Quality Assurance professional who has considerable experience of developing and implementing effective quality control processes and structures in a manufacturing and production environment. Possessing a good understanding of the essentials of safety and quality. Hands-on manager with proven ability to direct and improve quality programs, reducing defects and improving overall efficiency and productivity. Seeking a company which will challenge my problem solving skills and allow me to continue to develop my knowledge and potential. Certified ISO 9001 Lead Internal Auditor

AREAS OF EXPERTISE

Quality Control / Quality Assurance

Quality Management Systems

Process Mapping / Process Improvement

Organizational Change Management

Product Validation / Waste Reduction

Management /

Performance Metrics / Workflow Analysis

Scorecard Development, Tracking & Reporting

Root Cause Analysis / Corrective Action

TQM Development & Training

Internal Process & Product Auditor

ISO Compliance & Safety

Supplier Evaluation & Improvement

Quality Monitoring / Surveillance

Quality Reviews

Operational Effectiveness

EDUCATION

Bachelor of Science in Business Management

University of Phoenix, Atlanta, GA

CERTIFICATIONS

Certified ISO 9001:2000 Internal Auditor

Certified First Responder

Six Sigma DMAIC – Green Belt

Six Sigma – Yellow Belt

CPS Gold Standard Team

Quality Control

Forklift Operator

Root Cause Corrective Analysis

Phase I & II Assembly

Caterpillar Learning Management Quality Systems

MQ12005 Team Leader

Safety Representative

Quality Improvement

Crane Operator

PROFESSIONAL HISTORY

CATERPILLAR INCORPORATED, Griffin, GA

Quality Assurance Specialist 04/2000 – Present

Participates in requirement and design reviews to ensure test plans are traceable to requirements.

Leads effort to develop test plans that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.

Works with Project Manager to plan test schedules or strategies in accordance with project scope or delivery dates.

Performs quality control testing, product release and indirect support of quality control work.

Analyzes test results and drafts reports detailing findings.

Works with team to coordinate, monitor, execute and document all test activities.

Provides on-the-job training to new or developing employees in accordance with established internal procedures and/or training plans.

Facilitates and delivers ISO audit training, reducing organizational findings from 10 significant findings to one or fewer minor findings yearly.

Documents, tracks, and reports organizational performance excellence scorecard goals and metrics to senior-level management.

Conducts internal audits and data audits.

Works directly with the customer to ensure inspections, process control analyses or audits are conducted on a continuing basis as specified to enforce requirements and meet specifications.

Provides guidance and oversight for Production checkout activities.

Inspects equipment prior to start-up, for change-overs, or when handling off to next shift.

Completes periodic line checks to determine compliance with product specifications.

Verifies raw materials against quality standards and adherence to specifications.

Identifies work-off solutions for non-conforming product.

Key advisor on Management Review Boards/Committees to ensure technical mitigations are resolved to reduce the impact of a production delay or catastrophic failure/slip.

Generates daily, weekly, monthly and ad hoc reports.

Drives continuous improvement through various quality assurance tools, including statistical analysis, quality circles, training and error-proofing, metrics, root cause analysis and corrective actions for problem batches and customer complaints.

KEY SKILLS

Proficient in Microsoft Word, Excel, Outlook, Project, Access, SharePoint and PowerPoint.

Able to read blueprints and write or speak technical instructions.

Physical warehousing and inventory control experience.

Quality inspections, assembly, test, trouble-shooting, modification, and checkout experience.

Extensive experience researching compliance issues, applicable regulations and laws as well as developing solutions and offering innovative solutions to unusual and complex contracting issues.

PROFESSIONAL REFERENCES PROVIDED UPON REQUEST

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