Customer Service Manager
Resume:
Marzena Sliwa
Hickory Hills, IL 60457
*********@***.***
SUMMARY OF QUALIFICATIONS
Written and oral fluency in English, basic reading and writing skills, and conversational proficiency in Polish.
Typing (55wpm), basic knowledge of Microsoft Word, Excel, and Quick Book.
Knowledge of load boards DAT, Truck Stop, and CH Robinson.
Organized, dedicated, trustworthy team player with good negotiating skills.
Relate well with personnel, management, and clientele at all levels.
Adapt easily to new concepts and responsibilities.
Dispatching, solicited loads, process billing, payroll, and collecting delinquent accounts.
CAREER HISTORY
Five Star Enterprise of IL Inc., Schaumburg, IL Dispatch – Manager (2013-
Solicited inbound and outbound freight.
Provide customer updates, and set-up schedules for pickups and deliveries.
Set-up daily driver schedules and dispatch.
Resolve complaints and disputes with customers.
Gruszka Construction Inc., Hickory Hills, IL Receptionist (2010 -2013)
Perform all general office duties.
Answer phone, and provide needed information.
Perform filing, faxing, and copying.
Zina Transport Inc., Hickory Hills, IL Supervisor, Self Employed (2007 - 2009)
Daily reporting, record keeping, and dispatching.
Route drivers, set-up the pick up and delivery appointments, and provide customer with daily tracking.
Prepared payroll for all employees maintained, and balanced the company finances.
Performed strong telephone and personal contact with customer service and problem solving.
Interacted with other terminals in case of problems.
One Way Enterprises Inc., Willow Springs, IL Dispatch – Manager (2004 – 2007)
Dispatch, route drivers, and update computer with information.
Set-up the pick up and delivery schedules.
Provide customer reports with pick-up and delivery information.
Checked bills of lading, and logs for accuracy.
EDUCATION
Bogan Computer Tech High School, Chicago, IL Diploma (1999)
Fox College, Oak Lawn, IL 2 Semesters, 91 Hours (1999)
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