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Test Cases Customer Service

Location:
Dallas, TX
Posted:
March 23, 2017

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Resume:

Srinivas

PH: 631-***-**** Email: aczgfp@r.postjobfree.com

Education and Key Areas

• Bachelor of Engineering from JNT University(Computer Science and Information Technology)

• Expertise in Mortgages, Retail, Banking and Financial Services and insurance Domains

• Experience in Selenium, QTP and QC

WORK HISTORY

Client Name Location Role Period

• Capital One Plano, TX Automation Tester 09/2013 – Till Date

• First Data Melville, NY Automation Tester 01/2010 – 08/2013

• Cognizant India, Chennai QA Lead 06/2007 – 12/2009

Area of Expertise:

Test methodology Automation Testing

Defect tracking AGILE Methodologies

Systems testing White Box Testing

Estimations Resource boarding

Planning Monitoring Project activities

Issue resolution Mobile/Handheld device testing

API Testing

Domain Knowledge:

Home Loans-Mortgages, Retail, Banking- Cards and Payments, Insurance.

Technical Skills:

SQA/Testing -Black Box Testing, White Box Testing, Functional Testing, Integration Testing, Web

Based Testing, User Acceptance Testing, End to End Testing, Hardware Testing

Tools - Selenium Webdriver, Selenium RC, Grid, Quality Center, QTP, Bugzilla, Clear Quest

Database - DB2, Oracle, SQL Server

Languages - Java, UNIX Shell Scripting, VB Scripting, C++

Domain - Banking and Finance, Insurance, Mortgage, Retail

Operating System - Windows NT/XP/Vista/2000

PROFESSIONAL SUMMARY

• Over 7 years of experience in Software Quality Assurance

• Certified in Banking and Financial, Mortgages and Retail Domains

• Over 2 years of Experience in Selenium Web Driver, RC, IDE and Grid

• Experience in Analysis, Design & Execution of Manual and Automated tests for Client/Server and Web-based applications.

• Experience in defining, creating, executing, and maintaining of test Plans, test strategies, test scenarios, test conditions, test cases and test scripts across multiple environments (SDLC, Waterfall, and Agile) for integrated systems and applications.

• Expertise in Sanity, Smoke, Security, System, Functional, Integration, Regression, GUI and User Acceptance, Database testing.

• Expertise in Manual procedures and automated tools Selenium (IDE, RC, Web driver and Grid) and Quick test Professional 11.0

• User-level test automation with Selenium 2.0 Web Driver, Selenium-RC server.

• Data Driven, Keyword Driven, and Hybrid Frameworks with JUnit/TestNG

• Experience in using the Xpath for identifying the UI objects.

• Experience in Designing and executing the automation scripts using Selenium.

• Expert in writing QTP Scripts using Object Repository and Descriptive Programming.

• Sound knowledge and exposure in working with the various relational databases like Oracle, SQL Server etc.

• Solid Back-end testing experience in writing and executing SQL Queries.

• Good knowledge in DBMS and RDBMS concepts for large oracle databases.

• Good knowledge in UNIX and Shell Scripting.

• Experience in developing and maintaining Automation Frameworks. Proficient in creating, executing, updating and maintaining automation test scripts.

• Strong knowledge in test environment setup, requirements review and Management, Comprehensive test plan preparation, defect logging, test summary Preparation and test results documentation

• Proficient in Defect Management - defect identification, defect logging, and defect tracking using the defect tracking tools Quality center (ALM) 11.0, Clear Quest and Bugzilla.

• Experience in working closely with the development team, QA, Users and Project Managers during all the phases of the product life cycle.

• Experience working in a fast paced, high pressure environment and meeting aggressive deadlines.

Technical Skills:

SQA/Testing - Black Box Testing, White Box Testing, Functional Testing, Integration Testing, Web

Based Testing, User Acceptance Testing, End to End Testing, Hardware Testing

Tools - Selenium Web Driver, RC, Grid, Quality Center, QTP, Bugzilla, Clear Quest

Database - DB2, Oracle, SQL Server

Languages - SQL, UNIX, VB Scripting, C++

Domain - Retail, Banking and Finance, Insurance, Mortgage

Operating System - Windows NT/XP/Vista/2000

PROFESSIONAL EXPERIENCE

Client: Capital One, Plano, TX Sep 13 to Till Date

Role: Selenium Tester

Title: Mortgages

Description: Capital One Home Loans is collaborated with ING. The project is all about the legacy system providing Home loans and Home Equity services or channels to ING bank. The java based front end application is dealing with direct and retail customers across all the states. Various stages involved in the back end in order to make a decision on the home loan.

Responsibilities:

• Working in Functional and Regression Testing in all channels of home loans in Agile process

• Coordinating with Business Analyst for clarifications or update AC for assigned stories

• Closely Working with developers to fix the defects on the same day

• Participating in Daily standup, Grooming and Sprint planning meetings

• Participating scenario walkthrough meeting with UAT folks

• Designed and Developed automation script using Selenium web driver.

• Estimate the automation testing requirements and automation plan with Time Schedules

• Updating daily status in version One and Sending report to stakeholder.

• Participating in End to end testing for sprint release

• Identify the test cases which needs to be automated and Develop the scripts in JAVA by using Selenium Web Driver and RC

• Integrate the scripts with framework

• Designed hybrid frame work followed by TestNG.

• Execute the scripts and send the results to client

• Modifies and re execute the script according to user stories

• Preparing scenarios and Designing test cases in QC

• Executing test cases in QC

• Designing and Maintaining XML scripts in SOAPUI 4.5.1

• Updating daily status in version One and Sending report to stakeholders

• Participating retrospective meeting in the end of sprint

• Preparing business flow documents and Conducting knowledge sharing sessions on biweekly basis

Environment: Java, J2EE, Dot Net, Selenium, QC-11.52, QTP-11.0, SOAPUI-4.5.1, Version One.

Client: First data, Melville, New York Jan 10 to Aug 13

Role: Selenium Tester

Title: FDCS and Rapid connect

Description: First Data Commercial Services is worldwide leading service provider in the banking and Financial services Domain. First data has its own products in the market. The aim of first data is to facilitate quality services for vendors.

Rapid connect is First Data most prestigious project. The Aim of this project is to provide universal specification to all vendors and come up with single system for easy coding in order to reduce their time and cost. Vendors can code their applications using universal specification. The host is designed with all set of rules to identify issues for quickly certification

Responsibilities:

• Worked with users in understanding the business requirements and in definition, creation and execution of the test scenarios and approaches.

• Provided high level test plan and documented detailed test cases according to the functional requirements and design specifications.

• Analyzed the Business Requirement Documents, Functional Specification Documents to prepare Test Cases.

• Worked with Business Analysts to understand the Business Complexity and analyze the impact of Business and Risks.

• Involved in Agile (Scrum Process) methodology based Project Planning, Test Planning and Coordinating on all SDLC phases.

• Tracked Project requirements, Test Scenarios, Test Cases, Test Coverage and Quality Metrics using Mercury Quality Center.

• Involved in functional and regression testing both manually and Selenium Web driver.

• Followed Hybrid frame work.

• Involved in creation of automation framework using selenium followed TestNG framework.

• Extensively used Selenium Locators like ID, Name, Identifier, Link Text, Xpath, CSS, and Dom.

• Tested the data extraction procedures designed to extract data into flat feed files.

• Conducted the test plan and test objectives walk through with technical team and the Business team.

• Performed Back end testing by writing SQL statements like Join, Inner Joins, Outer joins and Self Joins used TOAD and SQL Developer

• Performed Backend/SQL Test for Insert, Update, and Functions.

• Effectively participated in every day Agile scrum stand-up meetings and participated in Iteration planning and retrospective meetings.

• Logged the defects using Quality Center and various Vendor supported tools and tracked the defects back to the test cases and the requirements.

• Prepared detailed status reports and update the status to the business and technical teams during Daily review meetings.

• Prepared reports on defects and conducted defect meetings with the development team.

Environment: Java, Selenium Web driver, J2EE, Oracle, QC10.0, SQL, Agile

Client: Wyndham RCI, Texas, USA Jan 09 to Dec 09

Role: Automation COE

Title: Wyndham RCI Automation

Description: The Weeks system is the traditional week-for-week timeshare exchange system at RCI. It allows members to exchange their week’s timeshare ownership with other members at any resort managed by RCI affiliates. The system uses a week-based inventory to represent the timeshares. It is hosted on a mainframe platform called EVS1.

The RCI is exclusively for RCI Weeks members to allow them to use the internet to perform basic timeshare exchange functions such as search resorts, deposit and exchange their weeks’ timeshare to book a holiday at a particular resort, purchase bonus vacations, renew membership, etc. The website is available in 5 languages across the world.

Responsibilities:

• Participated in development of the test plan document based on functional document.

• Participated in development of the Ambiguity Review document based on BR document & functional document.

• Involved in preparing and executing of Test Cases by Quality Center.

• Recorded the Test cases using Automation tool QTP and checked the functionality of the application for every release.

• Participated in defining test data requirements.

• Performed GUI, End to End, Integration and Regression testing during different stages of the application development.

• Executed various SQL Queries to perform the back end testing.

• Written SQL statements manually to validate data from Database.

• Extensively used Clear Quest for bug tracking and reporting,

• Conducted a wide range of quality tests to ensure that software meets specified standards and end-user requirements.

• Involved in cross browser testing of web site on browser like Internet Explorer, Netscape, Safari and Fire Fox.

• Coordinated User Acceptability Testing (UAT). Interfaced with management regarding the testing process and test results.

• Performed integration and regression testing on Intranet Application

• Logged Defects Analyzed the defect data and interfaced with different stakeholders of the project in resolving issues, using Bug tracker to document bugs.

• Generated test report data for in UAT.

Environment: Quality Center9.2, J2EE, Clear Quest, Agile, SharePoint, QTP9.5

Client: Covalent CRM, Chennai, TamilNadu, INDIA Jun 08 to Dec 08

Role: QA Analyst

Title: Navicara system

Description:

Covalent CRM is an Open Source Application. It provides integrated management of corporate information on customer accounts and contacts, sales leads and opportunities. It is web-enabled system for managing sales, customer service on complaints of the customer. It will provide a powerful solution to manage sales, marketing and service information at single place. All senior level executives can view sales activities, marketing activities and customer service activities at single glance anywhere in the world. Covalent CRM enable the organization to efficiently organize, populate, and maintain information on all aspects of their customer relationships

Responsibilities

• Understanding of business requirement specifications.

• Writing test scenarios and test cases

• Executing test cases in Unix environment

• Analyzing test results

• Reporting issues and logging defects into bug tracking tool Rational clear Quest

• Assigning tasks to offshore and coordinating with them on daily basis

• Participating daily status meetings and issue log meetings with developers.

Environment: HTML, XML, Java, Web Services, DB2, UNIX, CQ, Load runner.

Client: PRIME, Chennai, TamilNadu, INDIA June 07 to May 08

Role: QA Analyst

Title: Prime Insurance

Description:

The project is responsible for maintenance operations for the legacy systems’ application PRIME on IBM Mainframe. The system caters to maintaining a broad spectrum of information for all “small Group” customers of Uniprise. The project involves executing changes requests on this system defined by specifics business needs of Uniprise. The systems has complex database structure involving IMS DB and DB2. The online part of system has been built using IMS DC

Responsibilities

• Analyzed Business requirements, Use case documents, functional.

• Involved in writing the Test plan as per the business requirements.

• Prepared and executed Test Scripts and Test Scenarios.

• Defect management using Quality Center and Status Reporting.

• Performed back-end database testing using SQL queries.

• Attended project meetings, release meetings and QA status meetings.

• Participated in various meetings to discuss Enhancement and Modification Requests

Environment: Mainframe, DB2, Quality Center9.2, Clear Quest



Contact this candidate