Customer Service Associate

EMMA L. MERCADO

**** ***** ****** ** *** A., El Paso, TX 79936 915-***-**** ****************@*****.*** Career Focus

I work as a Money Center Cashier/Customer Service Associate. I possess more than nine years of customer service where I work and interact with clients and associates of different walks of life on a daily basis. My job duties are check cashing, providing customer service, transferring money worldwide, processing customer returns, and resolving customer complaints. I am reliable, motivated, performance driven and always positive and energetic. Education

Americas High School

Graduation date: May 2005

Skills Summary

Reliable and Professional Team

Member

Conflict resolution

Complex problem resolution

Computer Literate

Bilingual in English/Spanish

10 Key Touch

Excellent communication skills

Creative Problem Solving

Customer Satisfaction

Nine Years of Customer Service

Typing Speed 30 WPM

Cashiering

Proactive oriented in any working

environment

Accomplishments

Employee of the Month, August 2016

Received a cash bonus of $25 in August and September 2016 for customer satisfaction feedback results that were provided by clients. Experience

02/2007-Present Wal-Mart El Paso, Texas

Money Center Cashier/Customer Service Associate

Calculated and Processed bills, invoices and account statements according to established procedures.

Cashed customer’s payroll and income tax return checks.

Recorded personal information.

Complied with federal, state and company policies, procedures and regulations.

Communicated with customers, employees and other individuals to answer questions and explain information.

Processed customer returns and solved problems and concerns.

Ensured quality customer service was given to each customer

Provided timely store transactions.

Maintained a clean and pleasant store environment.

*References upon request

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