JEREMY ISAAC HOARD

**** ********* **. ***** *******, Texas 75052

Phone: 601-***-**** Email: aczgck@r.postjobfree.com

QUALIFICATIONS SUMMARY:

Organized, customer service oriented, reliable, honest and motivated individual that is driven to succeed.

Effective communicator that enjoys working with a wide variety of people.

Fast learner always willing to enhance learning skills to increase opportunities for growth and advancement.

Proficient with Microsoft Office including Excel & Word.

WORK EXPERIENCE:

PHARMERICA – Arlington, Texas

Customer Service Rep – (07/16 – 02/17)

Coordinate billing information between Medicare Part B Administrators and PharMerica for all specialized internal medications.

Answer inbound calls from customers and/or facility personnel following specific questioning to gather pertinent facts and forwarding concerns to appropriate areas to be resolved, while documenting calls in the DataNet software tracking system.

Responsible for follow-up on all inbound call issues by serving as the key point of contact between clients and PharMerica to ensure customer satisfaction.

Work with pharmacy General Managers and Regional Billing Offices in order to resolve customer inquiries.

Assist pharmacists in facilitating prescriptions, as permitted by the State Boards.

Input patient data and medication orders into the PharMerica AS400 System.

Communicate regularly with nursing center personnel to ensure the delivery of medications.

Cross-trained in Clinical Hub. Duties consisting of working with Pharmacy Directors and CBSO, Price Quotes, and will be the point of contact to ensure all clients and patients are being handled professionally and positively

NEW YORK & COMPANY – Jackson, Mississippi

Sales Lead Manager – (03/15 – 08/15)

• Worked with sales associates to improve sales.

• Customer Service

• Data Entry

• Inventory Checks

DIRECT ENERGY – Dallas, Texas

Account Executive – (11/14 - 02/15)

Made sales calls to prospective new customers.

Setup new accounts for Entergy customers in residential homes.

QuickBooks, Outlook, Excel

Data entry

Worked retentions calls to resolve customer complaints or needs.

Inbound and Outbound calls

MISSISSIPPI STATE HOSPITAL – Whitfield, Mississippi

Patient Care Assistant, Substance Abuse Center – (10/13 – 09/14)

Transported patients to various areas of the hospital facility.

Observed patients' physical, mental, and emotional conditions and reported to nursing staff.

Assisted nurses in the physical restraint of combative patients.

Assisted with the setup of general hospital equipment to ensure comfort of patients.

Stored and moved medical supplies.

Performed other routine tasks under the supervision of nurses.

ARMY NATIONAL GUARD – US Military

Air Defender (14s) – (9/12-Currently Enlisted)

Working on different air defense parts

Loading and unloading of equipment to proper areas

Operating the avenger system, a highly mobile weapon system that provides air defense protection against air and land attacks.

Top Secret Security Clearance

HOLLISTER, INC. – Northpark Mall Jackson, Mississippi

Sales Model – (11/11 – 02/12)

Modeled company in-store fashions on a consistent basis.

Assisted customers with store purchase decisions.

Setup in-store displays with store merchandise including organizing and folding clothes.

EDUCATION

HAMPTON UNIVERSITY – Hampton, Virginia

The Science of Aviation Management – (01/16-

JACKSON STATE UNIVERSITY – Jackson, Mississippi

Criminal Justice Major – Attended (08/12-05/13)

PROVINE HIGH SCHOOL – Jackson, Mississippi

Received High School Diploma – (May 2012)

Pride of Provine Marching Band

Sigma Beta Member

REFERENCES

References are available upon request.

Contact this candidate