Customer Service Technical Support
Resume:
Paul Wesley
**************@*****.***
SUMMARY OF QUALIFICATIONS
More than ten years of computer technician experience, with strong analytical skills and a broad range of computer expertise
KEY COMPETENCIES
PC Repair
Customer Service
Active Directory
Server Repair
Technical / Application Support
Quality Assurance
TECHNICAL SKILLS:
Microsoft Windows 2003 Server
Microsoft Windows 7/ XP/ Vista / 08
Microsoft Office 2010 / 2007 / 2003,
Lotus Notes 08
Canon Image Runner 7095
Storgetek 5000
Sun, Impact Printers
IBM 3090, Unix
Linux, Oracle
Sandisk,
Cray XP
Cartridges, Vax ClusterDex Vax
Nas, batch processing,
Sun Fire T1000, Sun Sparc Enterprise M3000,
Konica Minolta bizhub Pro 920,
Total Storage
EDUCATION / CERTIFICATIONS
•A+ Certification and MCP- TechSkills
•US FORKLIFT and Construction Safety and Health Certification – OSHA Compliant
•MCITPS: Windows Server 2008 Administrator - Milestone Technical institute- Credentials in Progress
•CompTIA - Security + - Credentials in Progress
•B.S Mathematics, Prairie View A&M University
PROFESSIONAL EXPERIENCE:
Amazon JAN 2017 – Present
FC Associate I
Goodwill of Houston – Houston, TX JUN 2014 – MAR 2015 Donation Attendant
Wesley Unlimited OCT 2011 - Present
Tickets Sales and P2P
Hewlett Packark/ Staff Management - Houston, TX JUN 2010 - OCT 2011
Test Technician V
•Operate the two types of ProLiant servers that include rack and blade servers which include BL280 G6, BL460 G6, BL465 G7, and SE1170.
•Troubleshooting, inspecting, repair, documentation, and quality control of each server.
•Server hardware repair that includes replacing motherboards, processors, memory, storage controller cards, cache, and hard drives. Hardware testing which includes the use of HP’s diagnostic software and other proprietary software to test the hardware.
•Evaluating each server for physical defects, verifying bios settings, setup logical drives, and configuring of Cisco and HP Procurve switches for our many customers.
OAO Technology Solutions - Houston, TX AUG 2008 to MAY 2010
(Williams Energy) - Lead Operator
•Monitored server environment, printer, and tape storage.
•Delivered Statements, received storage tapes, prepared storage tapes to ship off-site, and logged them in using E-Toc.
(Minute Maid) - Tape /Print Operator
•Contacted vendors and provided diagnostics assistance.
•Assisted with installation of new servers and back-up for Enterprise Tables. Printed reports and maintained inventory and supplies.
Geotrace Technologies– Houston, TX SEP 1998 to MAR 2006
Geo Tech / Computer Operator
•Provided first level technical support to internal users and monitor hardware that ensured effective operations.
•Retrieved, separated and sorted programs output as needed, and sent data to specified users.
•Resolved problems by answering inquiries regarding operation process.
•Set up equipment for employee usage, performed or ensured proper installation of cables and operating system and notified supervisor of equipment malfunctions.
•Monitored tape and disk library entries to ensure data integrity and availability of backup file for data recovery.
•Executed regular weekly and monthly job request production runs. Reviewed new recurring production runs for completeness and accuracy.
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