Customer Service Sales

Angella Clark

**** ****** ** #**** ******, Texas 75243 469-***-**** ****************.***@*****.***

Objective

Seeking an awarding challenging positon with a growing or well established company. Trained in Marketing and Sales. Self-motivated and assertive.

Education

High School Diploma

Richland Community College

Skills & Abilities

Typing of 35-60 wpm

Handle high volume calls in a call center setting

Strong customer service skills

. Years of equivalent work experience Intermediate proficiency with MS Word

Experience

Sr. MARKETER REAL PAGE INC – SEPTEMBER 2012 – MARCH 2017

Coached prospective hire.

. Marketing prospective clients via phone and internet.

. Reviewing, researching clients wants and needs in a professional and timely manner.

. Navigating multiple computer software programs to assure accuracy and quality with first call resolution.

. BILLING TXU ENERGY – JUNE 2003 – MARCH 2007

Resolved customers' service and billing complaints by performing activities such as educating customers on reading their bill, and adjusting bills in order to retain customer.

Responsible for answering 50 to 100 a day in a fast pace setting.

Delivering timely, accurate billing information.

. Processed payments and set up payment arrangements.

REFERENCES:

Available upon request

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