Rahul Negi

R/O **C DDA LIG Flat Motia Khan Paharganj, New Delhi-110055

Contact: Tel- +91-997*******, E-Mail- aczg7d@r.postjobfree.com, Skype ID- rahul.negi86,

JOB OBJECTIVE

Immersing me in the field of Information Technology has been my career goal since day one. The challenges involved, the opportunity for continuous learning are rewarding as IT is a revolutionizing subject that changes with time. I am persevering, where enhancing my knowledge is concerned and I truly believe that I have the capacity to build a career for myself in this field. My skills and capabilities will no doubt be of service to any organization.

PROFILE SUMMARY

Microsoft Certified Systems Engineer (MCSE) with 11 years of experience in IT Manager, System Engineer, Technical Support, Troubleshooting and Installation & Configuration.

Deft in networking activities including installation & configuration of Operating Systems, Application Software, Anti-Viruses, Outlook and Hardware.

Gained exposure in Hardware and Software troubleshooting in PCs and Servers; installation of operating system such as Windows XP, VISTA, WIN 7, WIN 8, Server 2003/2008/2012.

Functioning as In-charge of surveying the current computer site in order to look into the network needs and making recommendations for the benefit of future servers and networks.

Highly resourceful and proficient in providing timely and cost-effective integrated technology solutions.

Excellent team building & troubleshooting skills with proven abilities in planning and managing resources.

CORE COMPETENCIES

Managing internet and e-mail configuration, ADSL, broadband router and firewall configuration. This includes monitoring network traffic and activities.

Overseeing installation of Mainframe and Application Software under multi-platform environments, deployment of servers, disk quota management, distributed file systems, network, etc. and monitoring the same.

Planning and implementing software rollouts and OS deployments/upgrades; designing servers for backup and recovery of server / database information.

Addressing and resolving performance bottlenecks and ensuring maximum network uptime.

Assisting in design & implementation of servers, network problems and conflicts.

ORGANIZATIONAL EXPERIENCE

A.R.Software Pvt. Ltd as IT Infrastructure Manager since May 2015- April 2017.

Managing Watch Guard Firewall edge series.

Managing 10 Dell Server Edge series 1250 E, 850, Power Edge Server 2850 & IBM X-3850.

Managing Server (AD, DHCP, Antivirus Server, VPN, DNS, Firewall, Network and Wi-Fi).

Managing a team of 5 People.

Managing 500 desktops

Administration for Symantec Corporate Antivirus Server

Managing networks (internal and external) to manage the performance of IT Helpdesk Technicians to clients and ensure that service levels are achieved. To ensure that customer expectations are met or exceeded.

To manage on a daily administration basis, other IT To provide technical support to staff across all locations with hardware, software and operational problems.

100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization. Determine root cause of issues and communicate appropriately to internal and external customers.

Train, coach and mentor IT Helpdesk Technicians including career development. Staff activities. Builds/obtains (from other departments) training material for support staff. As needed, schedule employees working times and provide backup support. Interact with internal and external customers.

Provide data and reporting of KPIs and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Will drive Ticket Deep Dive and develop strategies for improvement. Work to make Service Desk the single source of truth and service delivery channel for IT. Monitor and manage phone queue (participating in escalated calls as needed).

Solutions repository and ensure top quality solutions are available to the staff. Develops Service and Business Level Agreements to set expectations and measure performance. Develops an effective and workable framework for managing and improving customer IT support in the organization. Advise management on situations that may require additional client support or escalation.

Manage process for communicating outage/emergency activities to the organization. Manage vendor relationships as it depends on daily operational needs. PO review and approval/budgeting responsibility. Review survey feedback to improve services, tools and support experience. Keep confidential all applicant, client, and verification and company proprietary information.

Managing the Rack space environment

Infrastructure uptime & availability.

Managing IT Infrastructure.

Vendor Management

Acronis Centralized Backup and Recovery Enterprise Server.

Review meetings with Department head

Strict adherence to the IT Policies.

Quarterly meetings with vendors.

Maintaining inventory IT assets for all India location

IT audits on quarterly basis, Data collection / reporting capabilities, strong documentation skills etc.

Maintaining, supporting and AMC for data communications devices, Desktops, Servers, UPS and common shared services.

Monitoring Backups, recovery, operating system updates, and configuration changes.

PREVIOUS EXPERIENCE

Worked with Geographics Interiors Pvt. Ltd as a Systems Engineer (April, 2010 to May 2015)

Worked with Micro Clinic India Pvt. Ltd as a Customer Support Engineer (Feb.2009 to April.2010)

Worked with Insight Business Machines Pvt. Ltd as a Customer Support Engineer (June.2008 to Feb.2009)

Worked with Excel Soft Brain as a Customer Support Engineer (May 2006 - June 2008)

ACADEMIC DETAILS

BA (Programme) from Delhi University,

CERTIFICATIONS

Microsoft Certified Systems Engineer (MCSE)

ITIL FOUNDATION (2011)

PROFESSIONAL QUALIFICATION

Diploma in Computer Hardware (chip Level) & Networking from A-Set, Karol Bagh, New Delhi in 2007

Completed 3 months RedHat Training RHEL7 from KR Network Cloud Technologies Nirman Vihar, New Delhi

PERSONAL DETAILS

Date of Birth: 31th July 1986

Languages Known: English, Hindi

Nationality: Indian

Passport Details: H4837022 (Issued at Indian; Valid up to 06/07/2019)

Marital Status: Single

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