HPE Storage Tools development program Manager

*** ******** **** *****, *********, CA *****. Tel: 916-***-****. ****@***************.***

Tony Clayton

Objective

Utilize my deep understanding and 17 years of experience managing Hewlett-Packard’s global $1.4B Storage Support delivery business to improve customer satisfaction and drive support delivery efficiency by bringing creative and clear strategic direction and focus, to Teradata’s TGSO, through metrics based closed loop continuous improvement process, tools automation and the development of a learning organization with a consistent customer focused culture.

Current Responsibilities

Marketing Director and VP of Allstar Networks Inc., a small Telemedicine products distributor, based in Northern California. Responsible for the development of new markets and delivery channels, fiscal restructuring and customer support.

Experience

AUG 1986-NOV 2013

Hewlett-Packard

Palo Alto, CA

Support Automation Program Manager

Summary. Highly ranked program manager at Hewlett-Packard, with 26 years of experience managing and driving support delivery efficiency in global organizations from Technical Support Engineering to IT, R&D and HP Services Support Automation software development. Managed and integrated numerous HP acquisition company support operations.

Support Automation Program Manager for Mission Critical Services. Responsible for managing Support Automation Software development and deployment for HP Mission Critical Services. Managed 3 Agile development teams, in Bangalore, Shanghai and Galway developing new telemetry analytical M2M solutions, consolidating legacy service tools, Customer self-support and Service delivery portals. Achievements include >25% reduction in service delivery tool development and maintenance cost. Growing and maturing the Bangalore and Shanghai development teams. Establishing telemetry data partnership with SalesForce.com. Integration of 3PAR support systems and process.

Support Automation Program Manager for Storage Products. Worldwide responsibility for managing Support Automation Software Vision, Strategy, development and deployment for HP Storage Products. Achievements include development and deployment of internal/external Tools Portal. Implementation of Tool telemetry and analytics. Transition of storage support centers from EU and US to China and Costa Rica. Implemented 1st remote firmware upgrade capability for Hitachi XP Arrays. Transitioned HP Array remote support from modem to LAN based monitoring.

Technical Marketing Group Manager. Responsible for Worldwide Support planning and implementation, field readiness and accountable to Functional staff for product warranty (including Y2K readiness). Achievements include 0 Y2K Storage escalations, developing the first telemetry data model and vision for HPs Nearline portfolio. Implemented and managed strategic support relationships with EMC, StorageTek and Hitachi. Managed integration of Compaq (including DEC) storage support process. Development of DFX processes for Storage products. Implementation of Atlanta

Technical Marketing Engineer. Worldwide responsibility for top tier escalation management and development and deployment of Nearline (tape) product support plans, and support readiness. Achieved >$100m savings (over 5yr) through analysis and redesign of product support chain. Established process for Analyzing and identifying helical scan drift issues.

R&D engineer. Responsible for development and execution of test plans for Backup storage products. Achievements include Part of team awarded PC Magazine Backup Product of the year.

IT MPE Systems operator and shift leader. Responsible for Job management, system performance, library backup and management and transition to distributed computing environment. Achievements include consolidation of UK datacenter backup processes and procedures, establishment of PC support process and implementation of 2nd HP UK Ethernet connected office.

Volunteer History

APR 1982 to MAY 1995

Royal Navy Reserve

Bristol, UK.

Leading Medical Assistant

LMA, Royal Marines Reserve, Bristol, UK. Responsible for all aspects of sickbay management, including field medicine and hygiene for the unit. Deployed with 42 CDO.

Leading Medical Assistant. HMS Flying Fox, HMS Venturer, HMS Active and MCM10. Responsible for Sickbay Administration, 1st Aid training and assisting Doctors in minor surgery.

MAR 2012 to Present

Roseville Urban Forest Foundation

Roseville, CA

Board of Directors (Volunteer)

Business Consultant. Responsible for developing long term strategy, aims and objectives, then implementing and executing a sustainable revenue model, including supporting marketing, operational and Information Technology plans.

References

APR 2015 to Present

Boy Scouts of America

Roseville, CA

Rank and Merit Badge coordinator (Volunteer)

Assisting with Troop 11 Rank and Merit Badge tracking. Providing guidance and education to scouts on how the Rank and Merit badge process works and encouraging the development of short and long term goals in their journey to Eagle Scout.

Education

2001 to 2003

St. Mary’s College

Moraga, CA

BA Business Management

Additional Notes.

Hewlett-Packard certified Scrum Master

Hewlett-Packard Process of Management

PMI Member since 2003.

References

References are available on request.

Contact this candidate