Sales Customer Service

Location:

Posted:

March 24, 2017

LUÍS A. NUÑEZ

PROFILE

*****@***.***

Highly motivated and results oriented professional possessing exceptional multilingual (English and

Spanish) communication skills.

Solid track record of consistently exceeding corporate goals through strategic planning, business expansion,

staff development and project execution. Call Center, Account Management, Sales and some Technical

troubleshooting experience.

More than 21 years successful experience in customer service and support with recognized strengths in

account management, problem-solving and trouble-shooting, sales staff support, and planning/implementing

proactive procedures and systems to avoid problems.

Excellent working knowledge using Windows systems; MS Outlook, MS Excel, MS Word, Sales Force Cloud

Sales Modules.

Ability to train, motivate, and supervise employees.

A team player, acknowledged as top quality customer care & sales professional.

PROFESSIONAL EXPERIENCE

ECHOSPHERE L.L.C.

Inside Sales Associate, 2013 - 2016

Consistently exceeded sales and quality goals.

Performed sales and quality calibrations.

Mentoring of new sales associates.

VONAGE HOLDINGS; HOLMDEL, NJ

Account Manager, Sales-Marketing, Customer Service, 2008-2013

Member of the Global Escalations Team; Responsible for the handling of escalated trequests and

assignments with a focus on meeting the urgent needs of internal and external clients.

As a member of the IBTM team, provided current and actionable feedback to the marketing department

enabling quick and effective solutions to customers and department challenges.

Consistently and effectively exceeded all quality and account conversion matrixes.

KINZEE INDUSTRIES ELMWOOD PARK, NJ

Regional Sales Manager, 2004-2010

Joined this Kitchen & Bath Cabinet manufacturer and wholesaler to help reestablish its presence in

previously overlooked segments of the market.

Efforts resulted in stronger sales and better customer relations with old and new customers alike.

EDUCATION

CARDINAL HAYES HIGH SCHOOL

Bronx, NY

• Graduated in the top ten in a class of over 600

ADDITIONAL SKILLS

Bilingual in Spanish and English

Web and tech savvy, requiring little to no training