MICHELLE HILL

***** ** *** ** #***, Pembroke Pines, FL 33028

954-***-**** aczg14@r.postjobfree.com

Project Management

Data Analyst with a record of developing and supporting IT solutions primarily in the public/private sector. Consistently recognized and tasked to improve organizational efficiency while utilizing comprehensive business and Information Technology expertise. Adept at data reporting and Help Desk solutions.

Assisted Project Management in maintaining project schedules, work breakdown structures (WBS), issue/decision logs, status reports to ensure effective, ongoing communications across all team members.

Designed tools, reports, charts and graphs for senior management to provide ongoing, at-a-glance summaries of project status and application prototype performance.

Collaborated effectively with project, product and program managers to ensure project deliverables remained on track and aligned with business goals and expectations.

Solution-oriented Data Analyst with proven ability to analyze, manipulates, and develops databases. A welcome addition to any IT team, ready, willing and able to extract data to ensure project success and on-time project delivery.

A collaborative team player and/or independent contributor able to learn quickly with a proven ability to manage multiple priorities in fast-paced environments.

CORE COMPETENCIES

Project Management • IT Process Improvement • Data Analysis and Development

Help Desk • Data Integration • Data Reporting • Training • Enrollment and Scheduling Systems

Root-Cause Analysis and Issue Resolution • Database Management

PROFESSIONAL EXPERIENCE

CompuCom Miramar, FL 11/2012- Present

Business Systems II

Support the ongoing needs of the Reporting and Analytics Team on a day to day capacity with core business systems/processes. Conduct business unit reviews, manage process improvement and administrations. Execute quality monitoring; provide analysis and complex report generation. Engage in operational activities to support the business unit. Provide any necessary guidance for the team regarding new procedural, technical, or operational changes. Provide Crystal Reports on a scheduled and ad-hoc basis. Compile and extract data from Crystal Reports/Dashboard and Hyperion. Convert Crystal Reports to PDF or Excel. Create Pivot charts/Reports the client. Run and pull reports for the IT Helpdesk team. Work in an enterprise environment. Assist Helpdesk Manger and Project Manager pertaining to reporting and Remedy 7.6. Assist with Remedy ticketing. Extracting reports in MicroStratgey for the business unit.

MICHELLE HILL PAGE 2

Allsup Inc. Plantation, FL 03/2012 – 11/09/12

Administrative Assistant

Provide quality customer service to Allsup’s and Standard's staff. Perform a high level of productivity while being thorough and accurate. As an Administrative Assistant, I spend the majority of time performing various processing and control activities which required a thorough working knowledge of Allsup/Standard systems and Allsup/Standard workflow procedures. I perform work with direction from Allsup's onsite Social Security Coordinator and Allsup's Account Manager.

Aerotek Professional Services

Kaplan University Oakland Park, FL 10/2011 – 12/29/11

Data Clerk

Data Search of information in CampusVue and Sandbox. Search through reports containing personal and identifiable information of students in reports. Review Document path of the Crystal Reports. Extract, review and format information into Excel files. Advanced skills in Excel, conditional formatting, grouping, data validation, multiple level sorting, and filtering. Print, rearrange and bind documents

Baltimore County Public Schools Timonium, MD 8/2005 – 4/2011

Office Information Technology of Student Data

Data Clerk IV

Update and change student IDs, as well as compile and extract data from queries, using Microsoft SQL. Research conflicts of student ID and State ID using Student Tracking and Registration System (STARS). Enable student information system (SILK) security access and set up user security roles.

Serve as a technical liaison for automated student information systems including attendance, grade reporting, and student scheduling systems. Receive, investigate, and respond to telephone and email inquires regarding student data matters including applications training and skills upgrade.

Translate technical information into user-friendly terminology, given a variety of levels of end user technical expertise. Prepare various reports pertaining to Student Data for submission to governmental agencies, and provide special reports and data upon request. Research, gather, and compile data required for departmental decisions.

Create documents in PDF format. Edit and modify PDF documents. Extract and rearrange documents. Convert PDF files into Word format. Export and edit files to change documents to create another PDF file. Search information by doing a find in PDF.

Train staff on STARS variable reports and conduct AccessTrax system training. Assist Administrators and secretaries on creating reports by extracting data using STARS. Produce a variety of reports on a scheduled and ad-hoc basis.

MICHELLE HILL PAGE 3

Baltimore County Public Schools continued

Resolve help desk support calls concerning computer technical questions and the pupil data system, providing end user first level support. Provide technical guidance and issue resolution for secretaries and administration management using STARS, SILK, and AccessTrax.

Deer Park Middle School Randallstown, MD 2004 – 2005

Secretary III

Installed, implemented, and operate the Columbia class scheduling software. Update grades in a timely manner and post any changes to the school’s mainframe and process records. Register students into and withdrew students from the system. Aided the Assistant Principal with assigned duties.

Woodlawn Middle School Baltimore, MD 2001 – 2004

Secretary II 2002 – 2004

Implement and operate the Columbia class scheduling system and initiate a current file maintenance system for all schedules. Perform typing assignments and provide backup assistance to other office clerical personnel to maintain efficient office operations.

Woodlawn Middle School Baltimore, MD 2001-2002

Summer School Secretary

Assisted the principal while performing clerical duties. Render record keeping of daily attendance in each program. Input information of students, courses taken, grade information, attendance, and assessment of students before and after program in the computer using Filemaker Pro 4.1.

TECHNOLOGY

Windows Vista Professional / 7 • 2005 Server • UNIX • Microsoft Office 2000 / XP / 2003 / 2007 / 2010

Internet Explorer • Columbia • STARS • SILK • FILEMAKER Pro 4.1 • Adobe • Oracle • SQL • PL / SQL Cognos • JavaScript • SharePoint• CampusVue• Crystal Reports• Remedy

EDUCATION

Bachelor of Science, Information Systems (concentration in Database Management) GPA: 3.59 / 4.0

Strayer University Owings Mills, MD

Health Information Technology - Certification – Indian River State College

Technical/Software Support

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