Qualifications Profile
Customer-centric, multifaceted, and detail-oriented sales/management professional with successful experience in customer service, inventory management, budget control, team development, and strategic planning.
Well-versed in developing and implementing effective strategies designed to steer an organization’s advancement and growth. Equipped with articulate communication and interpersonal aptitudes; combined with the ability to foster positive rapport and productive relationships within all levels of an organization.
Areas of Expertise
Budgeting Costs and Controls Profit and Loss Management Customer Satisfaction
Staff Recruitment and Development Inventory Management Sales Team Building Quota Achievement Strategies
Relevant Experience
Store Manager Jul 2015–Present
Received distinction by exceeding revenue and cost control goals for 2015 and 2016
Earned recognition as 1 of the top 5 performers among 14 locations in the district based on key performance indicators (KPI’s) in conversion, units per transaction (UPT), and percentage to sales plan within the first 6 months
Gained commendation as being the top performing location in December 2016
Elevated the location ranking from #14 in 2014 to #1 in the district and #5 in the region among 120 locations by achieving sales plan for the 2016 fiscal year
Successfully leverage industry knowledge to achieve corporate sales goals
Implement inventory control best practices and procedures
Promptly provide resolution on customer and associate issues and concerns
Display expertise in recruiting, team-building, and motivating management and hourly teams
Initiate the progression of many entry-level associates to leadership positions and quickly facilitated sales team training toward their capability, productivity, and performance improvement
Island Girl, Hilton Head Island, SC
Multi-Store Operations Manager Jun 2009–Jul 2015
Managed the daily functions of a $2M+, multi-location fashion boutique
Developed a merchandise plan by analyzing past sales figures/trends to anticipate future product needs
Fostered, built, and maintained relationships with vendors to procure the top merchandise selection
Maintained knowledge of market conditions regarding price and resources as they related to trends and key items, and reacted accordingly to impact sales results
Determined seasonal product strategies, in-season promotion and markdown strategies and post-season review
Implemented training, standard procedures, strategies and principles on loss prevention and inventory control which resulted in a significant reduction in inventory shrinkage and need for bi-annual inventories
Processed payroll, maintained schedules, and ensured staff of 24 adhered to attendance and punctuality policies and procedures
Demonstrated expertise in managing invoicing and cash applications; chargebacks and discrepancies; accounts receivable and accounts payable as well as profit and loss
Assistant Manager May 2007–Jun 2009
Played a vital role in sales and promotion of new merchandise by developing visual displays
Championed efforts in analyzing market trends for range (assortment planning), space (numeric and visual), and merchandise planning
Made significant contribution in yearly inventory management, such as conducting monthly cycle counts and monitoring stocks levels
Held accountability in recruiting and coaching a winning sales team, merchandising, tracking sales, and monitoring sales associates and store goals
Exemplified strong competency in top-performing teams to meet and exceed set-forth goals and objectives
Other Experience
Sea Pines Montessori Academy, Hilton Head Island, SC
Co-teacher Sep 2003–Jun 2007
Haig Point Accounting, Hilton Head Island, SC
Accounts Receivable / Payroll Manager Jan 1997–Jan 2000
Education
Bachelor of Business Administration in Finance and Accounting University of Cincinnati, Cincinnati, OH