Customer Service Manager

Amanda Marquez

***** **** **** ** ****, Texas ***36 C: 915-***-**** E: ****************@*****.***

Summary

Experienced Store Manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Employs excellent leadership skills and multi-tasking strengths. Have opened over a dozen new store locations. Versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Have trained and developed employees and have lead them to higher opportunities within the company.

Highlights

lExceptional leader

lOutstanding communication skills

lStore opening and closing procedures

lStore operations

lTeam-oriented

lBilingual

lRecruiting and interviewing

lSales professional

Experience

BCBGMAXAZRIA May 2016 - Present

Shop Manager

Manage sales, profitability, people development, and visual presentation. Communicate, support and implement corporate directives. Maintain the operational efficiency of the store. Consistently forecasts the needs of the store. Maximize sales by analysis of Store and Sales Associate statistical performance, by setting goals for each Sales Associate and developing an action plan for achieving each goal. Reinforce the standards of customer service and clienteling. Consistently interacts with the sales associates and the customers on the selling floor.

The Buckle May 2014 - May 2015

Co- Manager/Manager Trainer

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Addressed and corrected sales staff communication issues in a tactful and effective manner. Maintained daily record of all transactions. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Trained and recruited for management positions.

Skechers USA Sept.2010 - May2014

Store Manager

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Opened new store locations and assisted in recruiting and training new staff. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand. Have trained and developed assistant managers into store managers.

Forever 21 Aug.2010-Sept.2011

Visual Manager

Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Wrote order supply requests to replenish merchandise. Analyzed marketing information and translated it into strategic plans. Contributed to merchandising ideas at team sale meetings. Conducted staff meetings with sales personnel to introduce new merchandise. Conducted monthly floorsets.

Aldo Shoes Apr.2008-Aug.2010

Assistant Manager

Assist store manager in all store operations. Trained all new sales associates.Recommended merchandise based on customer needs.Guided customers in choosing items that reflected personal style and shape.Design and implemented customer satisfaction metrics.Completed a series of training sessions to advance from Sales Associate to Assistant Manager. Maintained daily record of all transactions.

Education

Bachelor of Arts: Psychology, 2013

University of Texas in El Paso - El Paso, TX

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