Customer Service Sales

RESUME

Mohammed Riazuddin

Matar Qadeem,

Doha (Qatar),

Mob No: +974-********

Email: ***********************@*****.**.**

Retail Operations/ Retail Sales

Career Objective

To give the best of my knowledge and skills for the better growth of the organization. Retail expertise in every aspects of store management. Establishes retail environment that encourages positive customer experience and promotes realization of sales targets.

Core Knowledge & Skills

Retail operations

Team Leadership

Inventory Management & Loss Prevention

Financial Planning

Professional Exposure

1)Organization : Tata Teleservices Limited

Duration : 2004 to 2008

Designation : Sales Executive

2)Organization : Tata Teleservices Limited

Duration : 2009 to 2014

Designation : Team Leader

3)Organization : Tata Teleservices Limited

Duration : 2014 to 2017

Designation : Customer Care Representative

Key Responsibilities

Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. IT/ device inventory, etc).

Adherence of Store Operations in line with pre-defined SOPs (Planning and coordinating store operations).

To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell.

Ensuring the quality of customer service.

Track efficient Cash handling; prevent shoplifting / ensure safety and security.

Developing the strategic positioning of the store within the local market.

Supervise personnel: training, motivation, appraisal, etc.

Manage Store expenses are as per plan.

To ensure rostering & daily briefing to store staff.

Personally step in to handle demanding customers.

Responsible for inventory management and reconciliation, review reports, daily sales report, sales recon, etc.

Educational Qualification

Graduation : Bachelor of Commerce From Dr. BR Ambedkar

Open University-Hyderabad, India.

Board of Secondary Education : St. Andrews High School- Hyderabad, India

Strengths:-

Highly motivated, strong work ethic.

Eager to contribute to the growth of a progressive company.

Positive mind set and thrive to excel in challenging environment.

Willingness to continuously learn and grow.

TECHINCAL SKILLS

MS-Office,

Type Writing Lower & Higher in English

Windows XP, Windows 7

Hard Ware & Net Working

PERSONAL DETAILS PASSPORT DETAILS

Name : - Mohammed Riazuddin Visa Type : Residence Visa. (with noc)

Father’s Name : - Mohammed Saleem uddin Passport No : M3265165

DOB : - 10 May 1983 Date of Issue : 31-10-2014

Marital Status : - Married Date of Expiry: 30-10-2024

Languages Known : - Urdu, English & Telugu. Place of issue : Hyderabad

Nationality : - Indian

DECLARATION

I confirm that the information provided by me is true to the best of my knowledge and belief.

Place: - Doha (Qatar).

Signature:-

(Mohammed Riazuddin)

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