JB

OBJECTIVE

Hard working Recruiter and Customer Service Representative that is proficient in sourcing and full-cycle recruiting.

Combination of 10 years in recruiting and customer service positions.

SKILLS

Behavior-Based Interviews

Cold Calling

Time Management

ATS

Sourcing

Boolean Searches

Troubleshooting

Sourcing

Full-Cycle Recruiting

Data Entry

JASMINE BROWN

9923A Hobbits Glen Court St. Louis, MO 63136 ■ C: 612-***-**** aczfuo@r.postjobfree.com

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE • ALORICA • 12/2016-PRESENT

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Calmly attempts to resolve and de-escalate any issues

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues

Upsells to customers as necessary

TECHNICAL SUPPORT ADVISOR • XEROX • 7/2016-12/2016

Provides technical support assistance to Apple customers

Navigate through multiple computer applications with speed and accuracy.

Work with customers to resolve inquiries

Maintain a high level of world class customer service and professionalism to a wide range of customers

EXECUTIVE RECRUITER • EXECUTIVE TRACKERS • 2/2016-4/2016

Manage the full-cycle recruiting process including: sourcing, selection, offer negotiation, and initiating the on-boarding process for a designated business group

Evaluate candidate strengths compared to client requirements after screening and interviewing the candidate

Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate

Act as the main recruiting contact for key client groups and candidates

RECRUITING SPECIALIST • RELS VALUATION • 12/2011-10/2015

Accurately contact, document, research, and recruit potential appraisers to be added to the appraiser panel

Full cycle and high volume recruiting

Referred unresolved customer grievances to designated departments for further investigation

Effectively managed a high-volume of inbound and outbound customer calls.

Mastery of customer service management systems and databases

Met or exceeded service and quality standards every review period

CUSTOMER SERVICE REPRESENTATIVE • RES-DIRECT • 10/2009-10/2011

Effectively managed a high-volume of inbound and outbound calls from loan officers at Wells Fargo regarding the status of home appraisals

Contact appraisers on behalf of Wells Fargo

Confirms that loan officers are in compliance with the Home Valuation Code of Conduct (HVCC) guidelines

EDUCATION

HIGH SCHOOL DIPLOMA • 5/2002 • DELASALLE HIGH SCHOOL

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