Andre L. Perry

**** ********* ****

Raleigh NC **610

919-***-****

CAREER OBJECTIVE: To obtain a position within a company that will allow me to use my leadership skills as well as my IT skills for further growth and advancement.

EDUCATION:

Durham Technical Community College

Associate in Applied Science Computer Information Technology, (May, 2012)

Certificate: (Information Security Systems- Secure Networking), (December, 2012)

EXPERIENCE

Frontier Communications, Internship

Jan.2012- Present

Helpdesk Technician

Perform diagnostic on damaged computers and laptops daily, assists user with pc refresh projects, transfer data from user’s older computer to new computer. Break down and removal of all trash boxes for recycling, and set up Cisco IP phones. Set up workstations for new employees; configure systems, and ensured network connectivity was working properly.

Forbes Custom Cabinet, Apex NC

Aug. 2010-2012

Delivery Driver

Performed daily driving duties to and from delivery destinations, performed simple vehicle maintenance, observed speed limits and obeyed all road signs, kept driving record (mileage and gas receipts), loaded and unloaded products in a timely and safely manner, and interacted with customer’s to obtain signatures and receipts.

Custom Computer and Sales, Raleigh

Aug. 2002-February 2009

Desktop Support Technician

Provided tier 2 level technical support to all users and clients, answering helpdesk tickets with user issues, provided resolution to all IT support issues, experience with set up new computers and images desktop for users, strong knowledge of Microsoft Office application software and Windows operation systems, strong organization skills and able to manage a constant workload, excellent verbal and written skills, along with being a proven leadership.

SKILLS:

Troubleshoots, research, diagnose, resolve issues surrounding Windows 8, Windows Server 2010, Microsoft Office 2007 and 2010, email, Internet connections and hardware peripherals. Customer service, data entry, organization skills, excellent communication, prioritizing, time management

HONORS AND ACTIVITIES

2011-2015 Information Security Systems- Secure Networking Certification

2009-2015 Microsoft A+ Certification

2007-2013 Volunteer Work Helping Passage Homes, Helping Hand Mission, and Raleigh Homeless Shelter

2008-2015 Trustee at Redeeming Love Baptist Church Raleigh, NC

REFERENCES AVAILABLE UPON REQUEST

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