Justin R. Scarborough

Johnston, IA *****

515-***-****

aczfsk@r.postjobfree.com

Professional Summary

Experienced and knowledgeable Information Technology professional seeking to work in an energetic and fast paced environment that I can learn in as well as contribute to while working toward the organizations goals.

I work well both independently and in a team environment. I excel in the leadership of complex teams that can span multiple levels in an organization to reach the goals and objectives set for the group. As a leader I work with the members of my team to leverage not only their skill sets and abilities but mine as well. In working with my teams I utilize information analysis, excellent problem solving skills, as well as organizational skills to reach a resolution to task and problems to be solved.

I am also experienced in all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user help desk support. I can easily identify and resolve technical issues and concerns. I also have excellent verbal and written communication and presentation capabilities.

Technical skills

Data & Programming

Microsoft Visual Studio, C# & VB HTML 5, CSS, JavaScript, jQuery

SQL, MySQL, Excel, Office, PowerPoint, Outlook, Data Analysis

Software/Hardware

Various Help Desk & Support Software, Bug Tracking Mgmt. Software. CRM (Client Relationship Management Systems), OS Imaging Software. Windows OS & Server Installation & Migration, Remote OS Deployment. Remote Trouble Shooting Software, Remote Desktop, Active Directory, VMware, Intrusion Detection, Office 365. Configuration & Mgmt. of Network Servers, Hubs, Routers, and Switches. Administration of Citrix XenDesktop farm services to include creating, deleting, adding. Experienced in Mobile Device Management.

Experience

Computer System Administrator

May 2016 - Present

State of Iowa

Manage Network access via Active Directory as well as Group Policies. Install & Maintain Network Software through Remote Software Deployment. Install, Repair & Replace system hardware for servers and work stations. Customer System Support & Technical Support Help Desk. DHCP, DNS, TCP/IP. Install and maintain VPN connections and related software, trouble shoot any problems. Manage user and computer accounts to ensure compliancy with security posture. Quarantine and unquarantine computers due to compliance issues with software. Administration of Citrix XenDesktop farm services to include creating, deleting, adding. SharePoint creation and management of user access. Experienced in Mobile Device Management.

MDM Experience:

Tracking Phones, Laptops, via excel documentation and hand receipts.

Experience in Activation and Deactivation, Resetting, Wiping

Setting up to include securing phones, security pin or phrase

Setting up restrictions to applications, sites

Implementing Security and Company policy regarding MDM

Remote GPS location tracking experience to find phone or tablets if lost or stolen

Active Directory Experience:

Create and maintain user accounts, ensuring Training completed to have system access.

Create and maintain Computer accounts. Quarantine and Unquarantine due to software being out of date, antivirus out of date, suspected intrusion.

Manage computer Operating Universe defined by group policy to determine which computers belonged to which groups.

Lock or unlock computer and user accounts

Move users and computers into and out of different managed domains

Office 365:

Trained users on different capabilities of office 365 such as working on documents away from office.

Installed and uninstalled Office products on a needed basis such as Word, Excel, PowerPoint, Access, Visio

Created .pst files for users to link to their profiles and Outlook

Taught users how to create “living” documents that were uploaded on SharePoint and how one change could be instantly viewed when saved no matter of location.

Intrusion Detection System Experience:

Analyzed user login times to make sure they were logged in during business hours.

Analyzed network traffic and activity

Analyzed suspected attacks in detail

Program Administrator

Jan 2016 – May 2016

State of Iowa – Department of Public Defense

Manage System access via Active Directory, SCCM, & Dame Ware

Install & Maintain Network Software through Remote Software Deployment

Install Repair & Replace system hardware for work stations & their peripherals. Using VMware created and maintained, managed systems in CISCO Identity Services Engine, Citrix Provisioning Services, to pull image from a enterprise local server and discard after being shut down or restarted. Install and maintain VPN connections and troubleshoot any problems. Administration of Citrix XenDesktop farm services to include creating, deleting, adding

System Administrator II

Sept 2015 – Jan 2016

State of Iowa – Department of Safety and Health Administration (IAOSHA)

Computer Hardware & Systems support, repair and installation.

Maintain update & manage multiple proprietary OSHA software systems. Performed Server backups. Took down print server to install consultant printers via TCP/IP. Managed database of previous consultation requests, ongoing requests, and future requests. Managed User Accounts via NETIQ DR and computer accounts. Created and maintained OSHA Consultation and Education office Domain on the OSHA nationwide network. Install and maintain VPN connections and troubleshoot any problems.

Education

Masters of Business Administration

Dec 2015

Urbandale, Iowa

Kaplan University

Bachelors of Applied Science – IT

Dec 2013

Urbandale, Iowa

Kaplan University

Associate of Applied Science – IT

Nov 2012

Urbandale, Iowa

Kaplan University

Advanced Leadership Training

April 2014

Military Education & Credentials

Primary Leadership Training

Jan 2012

Military Education & Credentials

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