Customer Service Representative
Resume:
KIMBERLY HEMPHILL
Cleveland, OH 44110
aczfsj@r.postjobfree.com
OBJECTIVE
Seeking full-time position as a customer service representative utilizing over 20 years experience assisting customers and clients with various needs, providing exemplary service.
SKILLS/ABILITIES
● Excellent communication skills
● Experience in instructing, and recording data.
● Very professional and efficient in completing duties
● Experience with MicroSoft, Excel and Powerpoint
● Scheduled appointments
● Organized and prioritized tasks.
EXPERIENCE
09/16-02/2017 Y osemite P roperties I nc. C leveland H eights, O H Administrative Assistant
● Answered phones, set appointments, dealt with all aspects of maintenance
● Accepted and delivered rental payments, walked properties
● Responded to billing issues
● Contacted contractors for building issues
● Constant communication with tenants via email and phone 06/10-07/2016 Budget Builders C leveland Heights, OH Customer S ervice Representative
● Cold-called potential customers offering home improvements and refinancing options
● Scheduled appointments
● Calculated equity to determine loan feasibility
04/05-06/08 D elcom Inc. Lakewood, OH
Telesales Associate
● Input information into computer system
● Cold-called potential customers offering low cost options 05/02-07/03 J ane Edna Hunter Center C leveland, OH Social Service Aide
● Worked with chemically dependant women
● Monitoring and assessing cases
● Home visits, appointment setting, documented status
● Supported clients in the recovery process
07/01-04/04 Active Response Marketing Lakewood, OH Telemarketer/Customer Service Rep.
● Provided clients information for obtaining low interest home loans
● Scheduled and set appointments for loan officers to contact potential clients
● Entered and retrieved data
● Calculated equity; and documented findings to loan officers 09/92-05/01 Axum Group Inc. Cleveland, OH
Customer Service/Telemarketer
● Called clients interested in obtaining Visa credit cards
● Answered phones and scheduled appointments; documented data
● Assisted clients in finding low interest rates to suite needs ED UCATION
2016-2017 Cuyahoga Community College Cleveland, OH 1983 Atterbury Job Corp. E dinburgh, IN
Contact this candidate