CAROL ANNE M. NACU
***** ***** ******* *******, ** 94555 USA
Mobile: 510-***-****
Email: ****.*****@*****.***
PROFILE
Over 5 years of IT background as Web Developer, SEO Analyst and SAP FICO Software Engineer, with experience in HTML5, CSS, website design and maintenance, Content Management System (Wordpress, Prestashop, Joomla), Google Tag Manager, Google Analytics, Dashboard, Google Search Console (Google Webmaster Tools), A/B Testing, Search Engine Marketing (SEM) (Search Engine Optimization (SEO), Google AdWords), Adobe Creative Suite (Photoshop, Dreamweaver, Acrobat X, InDesign), HP Aurasma, Microsoft Office, Smartsheet, Filezilla, Prestashop, WampServer, phpMyAdmin, Notepad++, MailChimp, Hootsuite, TeamViewer, RTR application management, SAP FI General Ledger and New GL, AR, AP, COPA, reports and SD & MM Integration to FI.
PROFESSIONAL EXPERIENCE
SYSTEMS ENGINEER at DATALOGIX TEXAS, INC.
Union City, CA 02/2016 – present
-Provides IT and technical support for software-based test procedures used in testing wireless systems including Smart Laptop, SRS (Smart Rollout Support), CSFB (Circuit Switch Fall Back), ACT (Auto Call Test), and Element Manager Application & Support (EMAS).
-Supports Windows-based laptop upgrade and configuration and software installation of EMAS, FTP, Site Locator, Alex database, Microsoft Streets & Trips, Microsoft Office, Hyperterminal, and Google Earth.
-Updates and maintains company website.
-Configures Samsung Android test phones for 3G (UMTS)/4G (LTE) testing for use by field engineers.
WEB DEVELOPER AND SEO ANALYST at MYNE, INC.
Las Pinas City, Philippines 06/2013 – 12/2015
-Designed websites for Myne, Inc. and its client, developed project scope and created concepts.
-Addressed the clients’ SEO needs for domain authority by optimizing their sites producing results with first page positions in Google and Bing, focusing on effective content, keywords, internal links and meta tags.
-Used Search Engine Marketing (SEO and Google AdWords) to create campaigns and made sure that these were trafficked and managed effectively and efficiently.
-Used Google Tag Manager to implement Google Analytics, for data collection to improve system ranking and to assess the effectiveness of the variables in A/B Testing in driving conversions and to make the necessary adjustments.
-Used Google Search Console to optimize, monitor and identify issues.
-Conducted A/B Testing for projects, with channels including the following :
oHomepage of the website
Call-to-Action (CTAs)
Tested CTA text buttons, the locations and appearance (colors and shapes)
Content
Tested the headline texts and content layout
Media
Tested the image types (vectors, illustrations, actual photos)
Navigation
Tested order of menu items, placement and display
Personalization
Tested different page header, background color, font color and size
oSocial Media
Tested the size and placement of social media icons, cover and profile images
oDigital Advertisements
Tested the headline texts, url display and images
oEmail
Tested the greeting, “from” name, images and layout
-Effectively used social media such as Facebook, Instagram, Twitter and Foursquare, to engage and acquire new customers.
-Managed projects, tasks, dates and scheduling through Smartsheet to ensure that projects are managed efficiently and deadlines are met on time.
-Provided monthly status reports on current conditions and potential trouble areas.
-Gathered customers’ feedbacks for inputs to system improvement and efficient functionality.
-Provided design perspective, developed strategies, and created designs using Adobe Photoshop, for printed and online ads that meet the company objectives.
-Assisted in coordination of printing, developing timelines, deliver specifications, and reviewing of budget and project cost.
-Communicated effectively and regularly with clients.
-Created banners and buttons for websites.
-Developed, managed and maintained websites including debugging, solving coding problems and website system errors, content management support and backing up system files.
SAP FI/CO SOFTWARE ENGINEER / SENIOR PROGRAMMER at ACCENTURE
Taguig City, Philippines 02/2011 – 11/2012
-Transferred external know-how to end users, trained them and prepared user training material.
-Resolved major and critical system faults and incidents, including handling most of the APAC tickets.
-Provided Queue Management (QM) by monitoring incoming tickets through Remedy System Application and technical On-Call Support on weekends and holidays.
-Collaborated with different teams/other module SAP Consultants - Basis, Security, OTC (SD), PTP (MM), ABAP, and MFG to implement issue resolutions and integrate requirement.
-Provided guidance on test plan.
-Conducted unit tests based on user’s defined scenarios.
-Provided functional specifications to technical team for any customized developments.
-Contributed to project’s management process & new approaches through How To Documents uploaded in the project’s SharePoint.
-Ensured high resource utilization by meeting yearly chargeability target of 110.5%.
-Enriched user experience through excellent feedback given by several users from Australia, Hungary, North America, and Mexico.
-Received various awards and recognitions for Green Horn, Gladiator, and Team Spot projects.
WEB DEVELOPER AND ASSOCIATE ASSISTANT at MAPFRE CORP.
Alabang, Philippines 09/2009 – 01/2010
-Developed, designed, and managed the company’s web portal.
-Supported system tool guides, eBooks, and reference documentations.
-Interacted with customers to analyze, define, test and implement technical solutions.
-Organized case files by monitoring calendars, meeting deadlines, documenting actions, inputting information into database and case management software.
-Assisted the supervisor with tasks as assigned.
TECHNICAL SKILLS
-WEB DEVELOPMENT Project Management, Website wireframe, Content Management System (Wordpress, Prestashop, Joomla), HTML5, CSS, Search Engine Marketing (SEM) (Search Engine Optimization (SEO), Google AdWords), Google Tag Manager, Google Analytics, Dashboard, Google Search Console (Google Webmaster Tools), A/B Testing, Strong understanding of layout, typography and color, WampServer, JavaScript, PHP, phpMyAdmin
-SAP Record To Report, SAP FI General Ledger and New GL, AR, AP, COPA, reports and SD & MM Integration to FI
-TOOLS MS Office & Outlook, Filezilla, Adobe Creative Suite (Photoshop, Dreamweaver, Acrobat X, InDesign), HP Aurasma, EDraw Max, JustInMind Prototyper, AceProject, Wrike, Smartsheet, Hootsuite, TeamViewer, Speedtest, Notepad++, MailChimp, UltraDefrag, 7-Zip, WinZip, WinRAR, Google Docs, SharePoint, Typecast, Virtual CloneDrive
-BROWSER Opera, Firefox, Google Chrome, Safari, Microsoft Edge, Microsoft Internet Explorer
-PLATFORM Windows 10/8/7/Vista/XP
SOFT SKILLS
-PEOPLE SKILLS Team player, Ability to integrate with and work well in a team environment, Strong communication skills, Leadership skills, Business development, Flexibility, Ability to offer sympathy and practice sensitivity in delicate matters, Active listening skills to handling problems and take improvement advice
-SELF-MANAGEMENT SKILLS Tenacity and Self-motivation, Resiliency, Passion and Dedication, Punctuality, Time management skills, Ability to work autonomously without constant supervision, Ability to work quickly to meet deadlines and listen to/follow directions, Ability to respond positively to change and the challenges and opportunities it brings, Ability to forgive and forget
SAMPLE WEBSITE PROJECTS
WEBSITE
TECHNOLOGIES
PinexTrading.com/OnlineFashion
HTML, CSS, FTP, Database, Adobe Photoshop, Prestashop
GandMTravels.com
HTML, CSS, Wordpress, FTP, SEM, Adobe Photoshop, Google Analytics
Minolo-ShippingLines.com
HTML, CSS, Wordpress, FTP, SEM, Adobe Photoshop, Google Analytics
IGWTGucila.com
HTML, CSS, Wordpress, FTP, SEM, Adobe Photoshop, Google Analytics
CatsMeowBoudoir.com
HTML, CSS, Wordpress, FTP, SEM, Adobe Photoshop, Google Analytics, WooCommerce
DTCMobile.com.ph
HTML, CSS, Wordpress, FTP, SEM, Adobe Photoshop, Google Analytics
MegaCellularNetwork.com
HTML, CSS, Wordpress, FTP, SEM, Adobe Photoshop, Google Analytics
PACCTexas.org
HTML, CSS, FTP, Adobe Photoshop
TRAININGS
-SD Flows and Integration to FI, Taguig City, Philippines, 09/2012
-New GL Training, Taguig City, Philippines, 02/2012
-SAP FICO Bootcamp, Taguig City, Philippines, 03/2011
EDUCATION
BACHELOR OF SCIENCE IN COMPUTER ENGINEERING
De La Salle University, Manila, Philippines, 06/2010
REFERENCES
Available upon request.