MAYLA MARIE SANCHEZ

- aczfp3@r.postjobfree.com - 832-***-**** -

OBJECTIVE

Conscientious, highly motivated, and capable of working both independently and as a member of an integrated

team. Seeking a secure and challenging position within a stable and growing organization.

Proficient knowledge in Microsoft Office including Word, Excel, PowerPoint, and Outlook

Excellent communication skills, verbal and written through customer oriented and relationship building

Positions

Exceptional interpersonal abilities and complex problem solving with expertise in leadership and teamwork

Bilingual, English/Spanish

Strong drive and entrepreneurial skills needed to succeed in a fast-paced environment

EXPERIENCE

2014 - Present El Jalapeno Mexican Cafe– Humble, TX

Administrative Assistant/Secretary

Directly responsible for providing administrative and secretarial support for a small town, customer focused

business.

Gained extensive business knowledge working in various roles within the organization

Duties include filing, archiving, photocopying, scanning and faxing documents

Answer and provide service for incoming and outgoing telephone calls

Pay maintenance bills through checks or online

Book parties and/or large events

Organize the office and workspaces

2013 - 2014 Aesthetic Dentistry- Humble, TX

Administrative Assistant

Manage day-to-day operations of dental office

Open and close dental office per office protocol

Review the office for a neat, professional appearance and make necessary changes

Check the daily schedule for accuracy and post it in all treatment rooms

Answer and respond to telephone calls with professionalism

Review supplies for reception and order when necessary

Transfer X-Rays to the appropriate patients file

Scan patient’s information into their personal file

Prepare and plan treatment plans

Gather and accurately record insurance information from patients

See that records are stored securely

Accurately file patient information

Arrange patient charts and radiographs for the next day’s appointments

Track cases and referrals to and from other doctors

Update insurance information on all patients always

Submit treatment plans for predetermination of benefits

Prepare claim forms for patients with dental insurance

Organize supporting materials for claim forms

Enter patient financial activity in computer

Maintain accounts receivable activity

Prepare bank deposits

Prepare statements Follow-up insurance claims

Follow-up delinquent accounts

Arrange payment schedule with patients

2011 - 2013 Stage Stores Inc- Houston, TX

Customer Service Representative

Handling and resolving customer complaints, obtaining, and evaluating all relevant data to handle complaints and inquiries.

Dealing with customers directly either by face-to-face, electronically, or telephone and responding to customer inquiries promptly.

Responding to customer inquiries regarding offers, discounts, electronic products, groceries, sports, and fashion goods and so on.

Adopting the guidelines established by the retail store to resolve the complaints from customers.

Verifying the customer information to identify the complaint’s validity and offering possible solutions.

Preparing, generating, and distributing request or inquiry acknowledgements and daily reports to appropriate personnel.

Managing the accounts of customers and keeping records of customer transactions and interactions.

Recording details of comments, inquiries, complaints, and actions taken.

Providing customers with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity.

Performing customer verifications, processing orders, applications, forms, and requests.

Directing unresolved issues and requests to the appropriate designated resource.

Attending customer service support departmental meetings regularly.

Contributing to the maintenance and development of standards, procedures and policies regarding customer service.

2009 - 2011 El Jalapeno Mexican Cafe– Humble, TX

Hostess

Developed strong customer interaction skills by providing excellent customer service to guests entering and leaving

the building, keeping in mind the important of being the first and last person they see

Greet guests and patrons with a smile in person and over the phone

Offered appropriate seating arrangements, managing the table counts and time associated with each party

and server

Ensured the quantity and quality of menus was sufficient to cater to the number of guests expected

Relayed orders to the kitchen and ensured all orders were filled in a timely and accurate fashion

Managed event related work including setting up tables and maintaining both exterior and interior of the

restaurant as well as maintained a clean and organized table and work area

2007 - 2009 El Jalapeno Mexican Cafe– Humble, TX

Server

Provided admirable customer service and assistance to guests for a well-known restaurant in a small-town community.

Checked identification to ensure that guests meet minimum age requirements

Enhanced customer satisfaction and loyalty by ensuring they are enjoying their experience and took

immediate action to correct any issues or concerns

Effectively explained how various menu items are prepared, made recommendations and informed

customers of daily specials

Prepared and organized checks that itemize and total meal costs

Stocked service areas with supplies such as coffee, food, tableware, and linens

Received impressive positive comments from team members, as well as senior management and

customers

EDUCATION

General Studies 2011 - Present

LONE STAR COLLEGE

High School Diploma 2007 - 2011

HARGRAVE HIGH SCHOOL

References available upon request

Contact this candidate