Customer Service Sales
Resume:
Sabrina Muhammed
**** ********* **** **, ********, AB, Canada
+1-780-***-**** ********@********.** ca.linkedin.com/in/SabrinaMuhammed Education
Sept 2013- Present University of Alberta, School of Business Expected graduation: Fall 2017
§ Strategic Management and Organization major; International Business minor
Sept 2011-June 2013 Jasper Place High School Graduated Work Experience
Dec 2016-Present Sales Associate
Designer Shoe Warehouse, West Edmonton Mall
§ Provided excellent customer service and built relationship with customers to ensure on-going loyalty.
§ Maintained sales floor and merchandise display to ensure maximum product sales potential.
July 2015-Sept 2015 Human Resource Policy Researcher Islamic Family & Social Services Association
§ Created and completed an HR compensation review structure for employees and members of the board while working with a team of two members.
Nov 2012-Feb 2013 Sales Associate
Hallmark, West Edmonton Mall
§ Developed relationships with customers while communicating current product features and promotions.
§ Processed sales, refunds and exchange transactions efficiently Professional Development
April 2016- June 2016 Conflict and Dispute Resolution Training Grade obtained: A Mentor: Anita Slomp
§ Acquired detailed hands-on practical experience with various methods of conflict resolution, mediation and negotiation. Was also able to develop my interpersonal communication skills, assertiveness and emotional intelligence.
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Volunteer Activities
June 2016- Present President
Islamic Relief University of Alberta
§ Guided and monitored the club’s progress toward goal accomplishment and the activities and responsibilities of all club members. Sept 2016- Dec 2016 Events Intern
School of Retailing Consulting Group, University of Alberta
§ Planned and organized details of all programs during Retail Week 2016 including promotion, on-site execution, hosting corporate attendees and organizing speaker sessions.
July 2015- April 2016 Logistics Director
Alberta Not for Profit Association (ANPA), University of Alberta
§ Pre-planned and organized logistical details of all ANPA events held on campus to ensure smooth execution.
Projects
Jan 2016 – Present Ronald McDonald House Charities HR Policy Structure Review
§ Reviewing, updating and redesigning the Human Resources, Family Services and Emergency Procedures policies for the Ronald McDonald House Charities North America.
Jan 2016 Business Exchange Association Case Competition - LEGO Expansion Strategy Feb 2016 Alberta Not for Profit Case Competition – The Gateway Magazine Marketing Strategy
Oct 2015 Alberta Internal Case Competition – DKNY Ethics Case Skills
§ Excellent written and verbal communication skills
§ Proficient in analyzing and breaking down data to identify trends and key information
§ Sales and service oriented with demonstrated ability to listen, identify sales opportunity and solve problems
§ Team leader and team player.
§ Proven customer service experience and passion for helping others
§ Exceptional organization skills and multi-tasking ability.
§ Well presented, attention to detail and good time management skills.
§ Computer proficiency: MS office (Word, Excel, Access, PowerPoint), Windows and Mac OS X
References
Available Upon Request
Contact this candidate