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Customer Service Representative, Collections, Accounts Receivable

Fall River, Massachusetts, United States
March 22, 2017

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Kathleen A. Benevides

** ****** ****** **** *****, MA 02720 508-***-****

A dedicated professional seeking to return to employment in a rewarding position


Five years of customer service and sales in a high-paced call center environment including: opening, closing and moving of accounts, addressing customer issues and upselling products

Over five years of accounts receivable and collections for multi-million dollar companies

Approval and denial of customer accounts

Reconciled cash drawers, petty cash, and bank deposits

Authored collections letters

Prepared online bill payments

Prepared personal income tax forms for clients

Received all in-coming telephone calls. Prioritized and transferred telephone calls to the appropriate team members

Managed busy reception area, including responding to in-person requests for information

Received and distributed mail, packages and faxes to correct recipients in a timely manner


Proven record in planning and hosting events and meetings including organizing, advertising, budgeting, and soliciting donations

Effectively able to multi-task in a high paced environment

Computer Skills: Microsoft Word, PowerPoint, Excel, QuickBooks, Online Banking

Create and implement Excel worksheets for customer contact information and budgets

Strong commitment to customer satisfaction with proactively recognizing problems and implementing solutions

Trustworthy and reliable with confidential information


Bristol Community College, Fall River, MA

Associates Degree in Business Administration

Concentration in Casino Operations, Gaming Services and Hospitality

December 2013, G.P.A. 4.0, Summa cum Laude

University of Massachusetts Dartmouth, North Dartmouth, MA

Bachelor of Science in Accounting

June 1992

Jackson Hewitt Tax Preparation, Fall River MA

Tax Preparer Certification

September 1997

H&R Block Tax Preparation, Fall River MA

Tax Preparer Certification Lvl1 & Lvl2

September 1989 & 1990

Kathleen A. Benevides Page 2


Hadley Insurance Group, Fall River, MA

Receptionist 2015 2016

Verizon, Taunton and Fall River, MA

Customer Service Representative 1999 2002

411 Operator 1998 1999

Hometown Tax Services, Fall River, MA

Tax Preparer 1997 2002

Pride Cars /Blackstone Valley Bank, Pawtucket, RI 1996 1998

Accounts Receivable/Collections

Namco, Somerset, MA

Accounts Receivable Clerk 1993 1996

Ben Franklin Crafts, Seekonk, MA

Office Manager/Bookkeeper/Customer Service 1992 1993

Circle K Corporation, Somerset, MA

Shift Clerk 1990 1994


Bristol Community College Academic Achievement Award 4.0 G.P.A., 2014

BCC Foundation Ruth P. Brown Scholarship, 2013

Multiple Monthly Sales Leader Awards via Verizon

St Anne’s Credit Union Scholarship Recipient 1988


BCC Mobile Market - Boston Food Bank, Fall River, MA

Volunteer 2015 Present

BCC Travel Club, Fall River, MA

Vice President / President 2013 2014

UMASS Dartmouth Karate Club/ Otaku Karate, Fall River, MA 2003 Present

Bookkeeper, fundraising, tax preparer, food service

Fall River Public School Department, Fall River, MA

Parent Teacher Association 2003 2015

Class Room Parent 2006 2009

Bishop Connolly High School, Fall River, MA

Parent Teacher Association 2015 Present


A/R, Accounts Receivable, MS Word, A/P, Account Payable, Customer Service Representative, CSR, Receptionist, Multi-line Telephone System

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