Ricky McCray 404-***-**** aczfn6@r.postjobfree.com Oakland, CA LinkedIn

Regional, Operations Manager

Accomplished management executive with more than 15 years of progressive leadership experience in sales, marketing, and leadership operations. Extensive experience in process improvement, quality management, continuous improvement, project management, budgeting, along with coaching, developing, and managing employees. Strength in building strong brands, driving sales, revenue and performance in highly competitive markets. Dynamic problem solver with proven effectiveness in organizational, analytical, and follow through capabilities. Committed to achieving goals, motivating sales teams and providing high-quality service to customers that inspire sales and captures new business. All accomplished while operating with honesty, integrity, and professionalism.

New Business Development Customer Satisfaction/Retention Relationship Building Project Management Sales Leadership

New Client Prospecting/ Lead Generation Inventory Control Management Performance Management/Training

Metrics Driven Sales Strategy/Sales Projections Market Penetration/Expansion Service Quality Marketing/Branding

Client Partnerships HR Operations Regional Support Assessment & Data Accuracy SOP Fraud Prevention

Professional Overview

Regional Manager Tuesday Morning, Inc 2005 – 2017

Managed results and accountability to drive sales of $225M using best data matrix, identified and used given tools and other methods to get results, through teamwork and collaboration of 10 district managers and 150+ stores.

Accountable for ensuring each District Manager demonstrated their strengths by using and implementing company priorities.

Directs expense control, real estate development, effective up and down communication with the regional team, and hiring and training for business needs.

Challenged the District Managers to stay laser focused on building team cohesion, expense control, regional store growth through viable real estate sites.

Accomplishments: Mid-Atlantic Region

Established hiring criteria goals, requested applicants to interview with Regional Human Resources Manager, Regional Loss Prevention Manager and myself prior to employment.

Resulted in consistent turnover with other regions and company goals, greater customer service, store standards, policies, and procedures were the norm.

Sales in the Atlanta Market grew a minimum of 10% or better.

The Mid-Atlantic Region was challenged meeting stated sales, P&L goals, reducing employee turnover, everyday store standards, freight processing, communication failures, lacked sales driven culture, failed to accomplish in talent investment, lacked payroll optimization, failed to meet controllable expense and implementation of everyday processes.

Implemented weekly touch base with each District Manager, Regional Human Resource Manager, Regional Loss Prevention, store visits with the District Managers and other communication tools.

Resulted in reduced turnover to company standards, District Manager accomplished their workload and tasks, store standards improved, company policies and procedures were implemented, maintained and improved.

Sales increased by double-digit from (2,5) to +9.85%, shrink improved by 1.5% over LY, gross profit improved and 4-wall contribution increased by $9M.

FIELD CONSULTANT 7-Eleven 2002 – 2005

Oversaw 8 stores in the Denver, CO market.

Education

Bachelor of Arts in Political Science, History California State University, Dominquez Hills Carson, CA

University of Southern California School of Law Los Angeles, CA

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