Ramya Balakrishnan

**** *** **** ****, ******, Texas 75034 H: 972-***-**** C: 469-***-****

O: 469-***-**** aczfmi@r.postjobfree.com

Senior Analyst with 14 years in the software industry analyzing design, development, testing

and implementation of innovative business process and system solutions using the Software

Development Life Cycle (SDLC) / Software testing Life Cycle (STLC) /Agile / Water Fall methodologies.

Strong knowledge on Mainframe Technologies (Cobol, CICS,JCL, DB2, VSAM, DFSORT,

Easytrieve, File Manager).

Executed software projects for Banking,Retail, Automobiles, Insurance, Energy and utilities and Telecom

Seeking a challenging position using strong analytical and problem-solving skills to facilitate

healthy communication between the client and IT department.

Demonstrated ability to develop customized applications in a project-oriented environment

with aggressive deadlines, working as a team leader.

Highly analytical Software Engineer applying broad technical knowledge base to achieve ambitious project objectives at all phases of the software development life cycle.

Currently working for J.P Morgan Chase doing CIB production support for US Custody /TSS FX/Cosmic/WINS applications.

CORE QUALIFICATIONS

Database : DB2, VSAM, IMS

Languages : COBOL, JCL, SQL

O/S : MVS/ESA (OS 390),

Windows 2000,Windows 7,UNIX

Tools : TSO/ISPF, Endevor, File Aid,Panvalet, Expeditor, SDF, STROBE, REXX, Ezytrieve, Service Center, ESP, INFOX, SAR, SAR Reports, Changeman, Clear Quest, RPM, Share point, Infopac, Espresso, (ESP CA7 scheduler), Vision plus, Synon, CAWA, Remedy, MQ, CCB,ALM, Control M, Quality Center,HPSM

DB/DC :CICS

Processes :IBM's QMS (Quality Management System),Agile/Water fall Methodologies

Strong database skills, Development /testing / Production Support knowledge

Strong knowledge on FTP process, Change management and incident management process

Strong communication skills

Managing tight deadlines

Working independently

Leadership Interpersonal skills

Self-motivated

Quick learner

Team player

EXPERIENCE

04/2016 to Current Application Support Analyst, J.P Morgan Chase, Dallas, Tx

Production support activities for the applications WINS / Secondary Lending / Benpay / US Custody - AIRS / CAPP / Titan 2 / Titan 3/4 / MCA /TSS FX /Cosmic

Production support activities include job monitoring, fixing job abends, take necessary action on production alert emails

Solving analysis tickets that are raised by business users by coordinating across different application teams

Monitoring the critical system parameters and analyzing and resolving any issues found during this monitoring, to ensure stable performance

01/2016 to 03/2016 Application Developer, Palni Inc, Dallas, Tx

Involved in system testing for the AAFES (Army and Air force exchange) client

Analyzing, coding and fixing defects by interacting with the testers and business users.

04/2010 to 01/2016 Advisory System Analyst IBM - Dallas, TX

Involved in Development projects for the US clients - Fireman’s Fund Insurance, Oncor.

Utilize in-depth knowledge of functional and Technical experience in mainframe technology in conjunction with industry and business skills to deliver solutions to customer.

Deliver new and complex high quality solutions to clients in response to varying business requirements

Responsible for managing scope, planning, tracking, change control, aspects of the project.

Responsible for effective communication between the project team and the customer. Provide day to day direction to the project team and regular project status to the customer.

Translate the requirements provided in the Function Requirement Spec and Conceptual Design into a Detail Design.

Analyze programs to prepare the Detail Design and trace them back to the Conceptual Design document.

Involved in system testing and integration testing/User acceptance testing for the development projects /production support defects

Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals.

Provide application support during the System Integration Testing, Fats and Volume Testing and User Acceptance Testing

Involved in preparation of test cases/test scripts/test specification documents as part of User acceptance testing/performance testing/Regression testing

Analyze and provide solutions for incidents raised by customer in production within SLA.

Active participant of the Disaster Recovery team in the account.

Experience in leading and managing onsite and offshore teams

Received IBM manager's choice award

Analyzing and resolving any technical issues in the applications related to the Project.

Discussing with business entities and other stakeholders to resolve any issues related to the Application(s).

Extensive experience with analysis, design, development, production support customizations and implementation of software applications using Mainframes

Experience in leading and managing teams. Handled multiple roles - Project Lead, Developer, reviewer, Defect Prevention analyst, onsite coordinator

07/2004 to 03/2010 Technology Analyst, Infosys Technologies Limited - Bangalore, Karnataka

Involved in Development projects for Various US clients - GAP, Kraft, Walgreens,Daimler Chrysler, SBC, Hallmark, Mincom(Australia)

Preparation of the Business and the Technical requirement documents.

Involved in coding and testing emergency/standard changes

Involved in production support minor and major enhancement task reviews

Resolving the Service center tickets within the SLA.

Interaction with Client

Coordination with onsite

Involved in warranty support, job monitoring, bug fixing and abend resolution activities

Provided training/transfer knowledge, detailed information about the nuts and bolts of the new application to the client's IT professionals to help maintain the application

07/2002 to 03/2004, Business Associate, Nivetha Software Services and Consultants - Chennai, Tamil Nadu

Handled change requests, Minor and major enhancements for Prudential Life Insurance

Impact analysis

Preparation of Technical Design Document

Coding

Involved in Unit testing

User queries are analyzed at offshore and response is sent to onsite SPM by EOD.

Prepared status reports for the applications that are handled by me on a weekly basis.

PROFESSIONAL AFFILIATIONS

EDUCATION : 2002

Bachelor of Engineering: Computer Science

Bharathiyar University - Coimbatore, Tamil Nadu, India

72% GPA

Certifications achieved:

AS400 at Pentasoft, Chennai

Mainframes at Florida Software Solutions, Chennai

Advanced Java at SSI,Coimbatore

Workshop in Pricol,Coimbatore

Principles of Project Management at IBM India

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