Customer Service Human Resources

**** *********** ****** ***********, ** L*M *B*

OBJECTIVE: To join a progressive company and promote strong work ethic

SUMMARY OF QUALIFICATIONS

Excellent interpersonal, oral communication skills

Sound judgment; effective problem solving abilities

Experienced in large database maintenance – performed entries for ‘Contact 4’

Able to establish and build customer relations – developing loyal customer base

Professional, tactful, discreet – ability to effectively deal with confidential information

Human Resources Management Certification courses: Principles of Human Resources Management; Labour Relations; Organizational Behaviour; Health & Safety

Customer Service Excellence

Computer skills: MS Office, Internet, Contact 4 database

PROFESSIONAL EXPERIENCE

Metal systems of Canada

Feb 2014 til June 2016

Mig welder

General Welding School Of Toronto- September 2013 to Feb 2014 Mig FCAW Certification Cwb

Wilshire and Co Dec 2010 to June 2013 Supervisor ( Current Employment) (Store Closed Down)

Responsible for customer service and resolution of customer concerns to

100% customer satisfaction

Shipping Receiving Duties, cleaning duties, forklift licence obtained, serving customers.

Toronto District School Board Toronto, ON Feb 2004 to Mar 2007

Office Assistant

Offer clients thorough information related to their job search needs (job search

Websites, community agencies, policies and procedures on E.I. rights/responsibilities,

Etc.)

Schedule workshops for clients onsite/orientation to ERC- code of conduct guidelines

Input entries and maintain confidential client information on database (Contact 4)

and prepare statistical reports for Service Canada.

Perform general office functions such as collating, binding, photocopying and filing

Offer professional customer service by answering client inquiries effectively/ follow up

Calls with clients

Assist with marketing and outreach activities troubleshoot computer problems

EDUCATION

Sheridan College, Brampton, Ontario 2008-2011

Human Resources Management

National Institute of Broadcasting, Toronto, ON 2002 – 2003

Radio Broadcasting Course

Contact this candidate