Isabella Frari

312-***-**** – aczfk7@r.postjobfree.com – Chicago, IL 60622

Professional with over 10 years’ experience performing in technical communications and business analysis role, able to interact well at all organizational levels to plan, develop, and implement systems that optimize processes and improve overall operations. Proficient in designing and guiding end-to-end software solutions that span multiple technologies delivering IT, engineering and business’ projects.

CORE COMPETENCIES

Intermediate knowledge of Languages: C#, Java & SQL

Analytical: Calculating, organizing, modeling, research, logical thinking, quantitative/qualitative analysis, and metrics

Methodologies: Agile Scrum/ Lean, Waterfall and Rapid Application Development

Software Systems: Microsoft Office Suite, Frame Maker, Photoshop, Adobe Creative, Jira, Confluence, SharePoint, People Soft, Visual Studio, Visio

INFORMATION TECHNOLOGY WORKING KNOWLEDGE:

Handling environment communication; defining information architecture, ensuring efficient navigation and search of content through technical documentation: Editing, image manipulation and review processes; indexing, information mapping, software life-cycle (SLDC), SME interviewing, researching and work/ project planning. Creation/ maintenance of Standard Operating Procedures (SOPs); style sheets, checklists, quick start guides & manuals, graphics & diagram for FDA regulation and Online Publications

Developing and delivering documentation for Cloud, SDKs, APIs (SOAP, REST(ful), JSON) featuring services, properties, network and database connections

Familiar with XML-based authoring and exchanging product/ transaction info by adapting a controlled set of styles and implementing relational databases

Familiar with Rest web services based in URIs, HTTP and caching

Native speaker fluency and strong technical command of English, Italian, Spanish and Portuguese languages.]

PROFESSIONAL EXPERIENCE

Deloitte, Chicago, IL

Sr. Technical Writer 12/2016 – Present

Worked on large-scale technology implementation of the Tax Integrated Platform (TIP) producing technical documentation and communicating/ validating requirements with development teams for end-to-end development in information technology featuring programs, services, web-based software and projects

Participated in translating clients’ needs into requirement documentation for client-specific software configurations

Translated business and development processes to visual workflow document

Met up with SMEs' on regular basis to sketch projects, understand lead and purpose of products, collecting descriptions of engine/ service functions and to increment business perspectives

Informed Dev Manager of various project status

Developed and edited documentation that includes product introduction, systems’ & networking mapping, quick reference cards, release notes, user manuals and installation guides.

LittelFuse, Chicago, IL

System Integration Coordinator/ Technical Writer 7/2016 – 12/2016

Worked on global level coordination for global integration of SAP and HRIS implementation among company’s acquisitions in the US and several offshore locations managing documentation for planning, data migration, execution and assessment of IT models, user stories and test plans

Interacted with product owners, Scrum Masters and developers through meetings providing reports of updates and defining milestones for project’s life-cycle in order to develop customized documentation within requirements

Traveled to Europe supporting SAP and WorkDay implementations handling communications for planning; collecting information of local business for construction of master data, data migration and mapping strategies that would lead system integrations to the plant’s resources

Designed workflows and documentation for training that explained Data Warehouse, Active Directory, SAP and Workday structures in relation to company’s applications/ recipients for finance, inventory, payroll, employees and order processing in participation with company’s decision making’s committee

Nalco Water - Ecolab, Naperville, IL

Financial Technical Writer/ Capital Equipment & Finance (CAF) 1/2016 – 7/2016

Responsible for analyzing financial field operations data to identify opportunities and implement action plans that meet and exceed budget goals.

Supported CAF team on producing Resolution and Recovery Planning (RRP) for capital equipment’s division

Managed capital adequacy reporting and ad hoc analysis covering areas of risk, finance, compliance and customer financial records obtained through CRM, SFA, ERP resources

Prepared RRP scenarios that overviewed provisions and forecast for following quarters through stress testing, financial analysis, contingent funding, de-risking actions and capital recovery

Documented details from higher to lowest level of account balances creating reconciliation plans that was consistent across regulatory metrics and internal management reports

CSN LLC

Requirements Engineer/ Technical Writer 12/2014 – 12/2015

Responsible for the Americas region; managed coordination of import and export of steel into and from the US acting as key point of communication among business hierarchies and steel mill production

Wrote SQL engine tool with simple query system that could filter through shipping and production inventories to determine allocation of assets and update orders on departure and arrival of merchandise

Built Access relational database that fed from PeopleSoft and SAP that gathered specifications of steel and created templates with converted measurements of length, thickness, tolerance and chemical compound distribution for both metric & imperial system linking tables to real-time scenarios of prices, cost, revenue and estimated production span

Facilitated compliance providing lifecycle financial documentation of materials estimating from raw to finished goods, including distributed inventory among warehouses, vendors, logistics and production in domestic and foreign plants

Managed documents’ portfolio for international affairs’ regulation

Served in advisor capacity for stake holders in matters of the steel’s National Security Threat upon emerging massive oversupply of foreign steel, addressed domestic and foreign government procurement policies on incoming inventory

Took decisive actions on speeding up and cutting down production to prevent overspending in steel dumping’s

Scientific Games – (WMS Gaming)

Localization Manager/ Sr. Technical Writer 4/2009 – 11/2014

Responsible for domestic and offshore environments; managed and coordinated data analysis, localization and technical documentation for software and mechanical engineering

Participated in data migration and System Integration from PeopleSoft into SharePoint

Integrated production, quality assurance, testing and software development driving technical communication’s flow among environments and business hierarchies through creating Share Point pages and templates

Documented systems performance, specifications of graphic and digital components, created diagrams and aggregating details on digital logic for developers.

Prepared regulatory documents with software’s full stack specification for acquisition of licenses

Produced localized versions of software in a variety of languages to mitigate foreign compliance risks

Setup framework for design principles outlining technical information with indexed guidelines on language, structure, code and regulatory policies

Conducted regular meetings with DevOps and QA teams to identify metrics/ analytics, assess and track updates

Created user-end guides for software and assembling manuals for consoles

Advocated for jurisdiction engineering and localization arenas addressing interface, software and hardware concerns prior and upon review of gaming regulatory compliance entities; Information Security Advisory Board (ISAB) Information Systems Audit and Control Association (ISACA) Gaming Laboratories International (GLI), Concepts Regarding Internal Control (COSO-2013) and Information Produced by the Entity (IPE-testing)

Coordinated with offices in China, India, Australia and Spain, training workforce and implementing structure for software development and graphic design

Epiphany Capital Management

HR Manager 6/2007 – 4/2009

Worked with high-end clientele in financial hedge-fund industry establishing relationships and managing HR functions utilizing PeopleSoft (HRMS) for entity of 36 employees at all 3 firm’s locations worldwide

Responsible for coordinating services in areas of employment benefits, office administration, calendar management and accounting assistance, writing reports, drafting business contracts, corresponding to employees’ inquiries, P&L review and processing bank transactions for capital allocation

Planned and developed budgets within assessing firm’s expenses and managing accounts’ payable. Assisted with salary administration, payroll, performance reviews and interviewing processes.

• Worked directly with firm’s CEO managing business and personal accounts

EDUCATION

Northwestern University Illinois

MS, Health Communication, 2018 (One quarter away from graduation)

Northeastern University Chicago

MA, Linguistics, 2011-2015

Loyola University Chicago

BA, Classical Civilization/ Minor Spanish, 2010

Universidade Federal do Rio de Janeiro (UFRJ)

BE, Chemical Engineering/ BA Journalism, 2005

PROFESSIONAL MILITARY CAREER

Training

2006 – Human Intelligence Collection, Fort Huachuca, AZ

2008 – Chemical Equipment Specialist, Fort Lee, VA

2013 – Public Affairs Operations, Fort Mead, MD

Practicum

Ordinance Corps Engineering – US Army

2006 to current

Contact this candidate