Guylando Howard

*** *** ****** • Cincinnati, OH *5206

513-***-**** • aczfj5@r.postjobfree.com

Skills

Installation and setup of various network operating systems including Windows 2000 Professional and Server, Linux, Windows 2007, Windows 2008.

Troubleshooting hardware and software problems in network environment.

Strong background in troubleshooting and solving problems using technical manuals.

Utilize and configure computer software such as Microsoft Windows, Microsoft Word and Microsoft Office including PowerPoint

Able to upgrade PCs to Windows 2000

Possess excellent customer service skills and ability to communicate

Work efficiently in both an independent and team atmosphere

Education

ITT Technical Institute, Norwood, OH

Associate of Applied Science, Network and Systems Administration

Graduated: March 2014

Bachelor of Science, Information Systems and Cybersecurity

Expected graduation: March 2016

Work Experience

Techsoft Systems/CAA

Desktop Engineer, 1/5/15-Present

Install, upgrade, support and troubleshoot Windows XP, Windows 7, Windows 8, Windows 10, Microsoft office 2003, 2007, 2010, 2016, and any other authorized desktop applications

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripherals equipment

Perform general preventive maintenance tasks on computers, laptops, printers and any other authorized equipment

Perform remedial repairs on computers, laptop, printers and any other authorized peripheral equipment

Set up and configure outlook emails

User account administration, account creation and management and password reset on Active Directory

Customize desktop hardware to meet users’ specifications and site standards

Perform work in complacence within specified warranty requirements

Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

Monitor and setup of Aps

Trouble shoot problems at the switch

Manage sonic firewall

Manage Barracuda Spam filter

SmartIT/TechSoft/CPS

PC Technician, 8/12/2014-8/22/2014

Ensured computers were set up and connected appropriately

Connected computers to the CPS network

Confirmed that video and audio worked correctly

Reimaged computers and made sure all applications were updated

Netwave/Western & Southern Life

PC/Help Desk, 2/24/2014-3/28/2014

Answering inbound calls

Walked users through steps to transfer their data

Used series ticketing system

Help user bypass errors that come up when getting their data

Trouble shoot problems that users are having with their new laptop

Helped users with printer setup, file transfers, application installations

Peak Systems Inc. Cincinnati, OH

Windows 7 Deployment Technician, 10/18/13

Backed up user info

Ran a USM Capture

Moved from Window XP to Windows 7

Uploading the new image from a hard drive

Made sure all users’ information was correct

Insight Global Resources, Cincinnati, OH

Chase Bank, Deployment Technician, 10/5/13- 10/7/13

Unplugged all computers in the construction area and placed in safe area

Set up all computers upon construction completion.

Made sure all computers were able to print and get on the internet

Bank of America, Site Surveyor, 10/1/13

Took pictures of the area around the site and the ceiling

Took measurements of the site to make sure it was the same as the floor plans I was sent

Wrote down the VWIC numbers on the router

Found out how many people and which conference rooms in the office needed WIFI

Chase Bank, Deployment Technician, 09/28/13-09/30/13

Unplugged all computers in the construction area and placed in safe area

Set up all computers upon construction completion.

Made sure all computers were able to print and get on the internet

HP/Bank of America, Survey Technician, 7/1/13

Took pictures of the area around the site and the ceiling

Took measurements of the site to make sure it was the same as the floor plans I was sent

Wrote down the VWIC numbers on the router

Found out how many people and which conference rooms in the office needed WIFI

Smartsource Solutions, Cincinnati, OH

PNC Bank, Field Technician, 09/07/13-09/08/13

Did a refresh and hard drive wipe

Replaced server; switched ports for server

Replaced all PCs, keyboards, mouse

Made sure all computers were printing to the right printer

Ran a virus protection for all computers

Wiped all old PCs with a DBAN disk

Huntington Banks, Field Support Technician, 6/11/13-6/12/13

Did a refresh and hard drive wipe

Replaced server; switched ports for server

Replaced all PCs, keyboards, mouse

Made sure all computers were printing to the right printer

Ran a virus protection for all computers

Wiped all old PCs with a DBAN disk

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