Customer Service Sales
Resume:
Houston, Texas
Houston, Texas
PATRICIA GREATHOUSE
Summary
Highly personable and dedicated Customer Service Professional with over a decade experience motivated to maintain customer satisfaction and contribute to Company success. Proven ability to establish rapport with Clients and resolving escalated Client service issues. Reliable and driven with strong time management and prioritization abilities.
Relevant Skills
Microsoft Office Suite (including Word, Excel,
Outlook and Power Point)
Lotus Notes
Salesforce.com
Typing and 10-Key
Experience in the fields of Quoting, Mentoring,
Contracts, Scheduling and Strategic Planning
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Creative problem solving
Scheduling, Service Orientation
Prioritization
Multi-Task Management
Sales Support
Energetic work attitude
Experience
Commercial Lines Account Manager
Insurance Solutions of America
Processed applications, payments, corrections, endorsements and cancellations. Researched coverage and premium options and supplied clients with coverage for their needs. Managed and mentored new customer service representatives and monitored the daily activities of customer support teams.
Created training manuals and SOP's for the Customer Service Department. Provided monthly departmental reports and updates to senior management. Routinely prepared and evaluated CRM reports to identify problems and areas for improvement. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Processed and tracked General Liability, Boiler, and Machinery, and Property Commercial Claims. Sr. Client Support Specialist
Rockwell Collins
Primary duties include answer and resolve incoming calls and email communications from external and internal clients.
Transacting all requests for quotes and processing orders for Clients. Utilized automated information systems to analyze and manage the Client's accounts. Provide technical support and education for our Software and Databases. Developed customer service procedures, policies and standards for the Client Support Department. 1502 Enclave Parkway Apt 714, Houston, TX 77077 C: 832-***-**** *************@*****.*** 07/2010 to 01/2011
Houston, Texas
09/2008 to 01/2010
Houston, Texas
02/2002 to 09/2008
Houston, Texas
Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Administrative Assistant
E M Bossin & Co. PC
Selecting office vendors and supervising purchasing processes. Prepared and mailed all US, UPS, and FedEx packages. Drafted correspondence and consolidated Tax Returns. Performed various office duties as assigned.
Ordered and distributed office supplies while adhering to a fixed office budget. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained a clean reception area, including lounge and associated areas. Account Coordinator
Bureau Veritas
Serve as Customer Service Account Manager for major certification body to 200 plus clients global wide. Collaborate with Director of Operations to create strategic plans to enhance customer satisfaction. Provide information to both internal and external customers to maintain and increase service levels. Work closely with other departments to promote sales, clarify information, and distribute reports. Providing day to day administrative task; such as maintaining information files and processing paperwork. Contributed to increasing client retention by 10% by assisting in execution of aggressive sales plans. Instrumental in improving client-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.
Received outstanding positive comments from team members on employee review as exceptional feedback from senior management.
Client Services Coordinator
Lloyds Register Quality
Served as a Client Services Coordinator to provide top-notch service to both internal and external customers.
Processed audit reports, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity.
Reviewed service requisitions, bids, contracts and purchase orders; direct and coordinate the resolution of quality issues.
Develop and maintain quality and environmental management systems schedule. Developing specific goals and plans to prioritize, organize, and accomplish my work assignments. Providing information to clients, co-workers, and auditors by telephone, in written form, email, and or in person.
Built client relationships by acting as the liaison between the customer service and sales teams. Consulted with clients after sales and contract signing to resolve problems and provide ongoing support. Trained peers and management team on internal system supports and implementation plans. Executed contracts in timely and accurate manner.
Houston, Texas
Education
Texas Southern University
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