Active Directory Software

DETAILED JOB DESCRIPTION OF

Mr. Arnold N. Reyes

(Microsoft Certified Professional)

Permanent Address: 317 Redstone View N.E.

Calgary, Alberta T3N0M9

Tel# Home 403-***-**** Cell# 403-***-****. Email Add: aczfgx@r.postjobfree.com

Profile Performance driven IT Professional, with 21 years solid experience in an extraordinary blend of Data Center management, Information Security, hospitality, and manufacturing industries.

-With 3 years solid experience in Systems Management on-board cruise vessels, managing IT infrastructure related functions such as data center, networks, telecommunications, servers, midrange, desktop, helpdesk and electronic security systems.

-An accomplished IT Support Technician in one of the world’s leading chip maker, Intel. Specialized in Data Center, Information Security and Warehouse support using SAP, Crystal Report and Remedy.

Desktop Support Analyst Stantec Consulting

July 2012 – July 2016

Stantec Consulting. 325 25th Street S.E. Calgary Alberta T2A 7H8 403-***-****.

Duties and Responsibilities:

Configuration, reconfiguration and Imaging of hardware. Including workstation, Tablets and printers.

Provide computer related support to Executive Vice President and Chief business officer.

Installing Windows 7,8 and 10.

Deploying Software using SCCM and GPO.

Analyze and resolve end-user hardware, software and connectivity issues.

Create and update accurate and consistent records of all calls in HEAT Ticket system.

Monitors progress on problem resolution and advise users on the status of issue.

Performing system backups/recoveries.

Troubleshoot all Autodesk and Bentley software (Autocad, Revit, Inroads etc).

Troubleshoot Windows 2003, XP Professional and Windows 7, Windows 8, MS Office Suite, Anti-Virus software and protection procedures, and HP printers.

IT Officer Fred. Olsen Cruise Lines

May 2009 – March 2012

Fred. Olsen House White House Road, Suffolk, Ipswich, England IP1 5LL +44(0) 147*-**-**-**

Job Summary: Provide 1st level support for all operational computer systems on board including PC network, Fidelio system and Servers.

Duties and Responsibilities:

Check e-mail/telephone link is operational and there are no queues of problems.

Check system backup to ensure integrity of data.

Physical check on all operational server.

Publish all IT documentation onto the Cruise Systems Intranet including inventories, procedural documents, project documents, details of any new amended report and ensure head office are aware of updates.

Maintain an up to date inventory of all hardware and software on board.

Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), computer workstations, connections to the Internet and peripheral equipment .

Evaluate and install computer hardware, networking software, operating system software and software applications.

Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks. Provide problem-solving services to network users .

Install, maintain, troubleshoot and upgrade Web-server hardware and software Implement network traffic and security monitoring software, and optimize server performance .

Perform data backups and disaster recovery operations.

Control and monitor e-mail use, Web navigation, and installed Software.

Configure Micros POS for the ship Bar, Salon Shop and Reception.

Configure Ving Card vision for the guest Cabin in the ship.

Administer Active directory, Microsoft exchange server, Print/File Server.

Manages Active directory, Domain Policies, DHCP, DSN, MS Exchange, file and print servers, CCProxy, Antivirus McAfee EPolicy Orchestrator, WSUS(Windows Updates) and Internet firewall, Ensures that all interfaces are running (telephone, Door lock, micros,internet, iTV and Integrated data Exchange).

Work closely with our satellite provider and communications officer.

IT Support Technician Intel Technology

Nov 2006 – Nov 2007

Gateway Business Park . Javalera, Gen. Trias Cavite, Philippines.(Company already closed in the Philippines)

Duties and Responsibilities:

Responsible on Systems Build engineering, development, testing and standardization which includes OS and manufacturing applications for manufacturing use for easy systems repair and recovery.

Asset management which covered overall hardware inventory and maintenance of manufacturing systems such as computers and peripherals (I/O devices). It includes systems quarterly inventory, audit, maintenance, and safekeeping, asset centre uploading, and pc scrapping.

Handles manufacturing projects, ramp up, and start up which include coordination, deployment, forecasting, and scheduling of needed systems on manufacturing floor. Responsible for Manufacturing Applications upgrade coordination with Level 2 & 3 application owners to do pilot and beta testing with them on test workstation to ensure the functionality prior actual deployment of new applications as well as coordination with all stake holders.

Manage Active Directory’s users and computers account including Group’s Policy Object for manufacturing Workstations, Testers and Station Controllers PC on manufacturing floors.

Monitoring of systems using ICM Tools developed by Intel to ensure systems are all compliance based on required security level for Operating Systems, Windows Patches, and Anti- Virus software.

Responsible on deployment of new Windows Patches and anti-virus software to all manufacturing clients as needed to secure Intel computing environment from virus and possible hackers attack as well as ensures systems stability to avoid manufacturing downtime.

Manage and supervise two Intel service engineer contractors on daily task to sustain group’s activities to provide needed support for manufacturing computing environment and IT counter-parts.

Information Security Technician

Nov 2005 – Nov 2006

Job Summary: Perform virus management and patching of all Manufacturing Computing asset In production floor and all server in data center.

Duties and Responsibilities:

Performing virus management and patching of computing assets to meet information security guidelines

Troubleshoot IBM (desktop& laptop) and HP printer problem.

Manage and Maintain Active Directory account.

Conducts security assessment to include items such as; vendor, physical, network, electronic, telephone (PBX), and flow of information.

Procuring, installing, general troubleshooting and supporting hardware and software of clients, servers, printers, and network gear.

Provide problem-solving services to network users.

Implement network traffic and security monitoring software, and optimize server performance.

Software Technician/ Data Center Technician

March 1997 – Nov 2005

Job Summary : Fix any problem on PC (Hardware & Software) inside production floor, Also monitor the inventory of the IT equipment in logistic warehouse and make sure the uptime of SAP application in the warehouse .

Duties and Responsibilities:

Fixed software bugs and error of the Enterprise application used in production line

Monitor Remedy for gems tickets.

Troubleshoot IBM (desktop& laptop) and HP printer problem.

Monitor the uptime of the server such as SAP, VAX, SQL, Oracle, NT, Unix and Microsoft exchange.

Fixed any problem in any database and server problem.

Replace and restore backup tape on all servers.

Troubleshoot network problem (WAN, LAN & Telecoms).

Configure symbols Barcode scanner and Intermec barcode printer.

Configure and setup Intermec base station for wireless connection of laptop and wireless barcode scanner to the network.

Software implementation upgrade and installation of software such as SAP and company applications.

Migrate desktop and server to Intel build software architecture.

Maintain the temperature and Humidity inside the Data Center.

Shipping and Receiving computer hardware such as Server, Storage Devices etc.

Trainings/ Courses

Implementing Microsoft Internet Security & Acceleration 2004 Server (2824)

Designing Security for Microsoft Networks (2830)

Designing Microsoft Windows Server 2003 Active Directory and Network (2282)

Fundementals of Network Security (2810)

Ethical Hacking and Countermeasures.

Implementing and Administering Security in a Microsoft Windows Server 2003 Network (2823)

Planning, Implementing and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure (2279)

System Administration for Microsoft SQL 7 (832B)

Implementing, Managing and Maintaining a MS Win Server 2003 Network Infrastructure: Network Services (2277)

Scripting using MS windows Management Instrumentation (2439)

MS Visual Basic Scripting Edition and MS Windows Script Host Essential (2433)

Managing and Implementing Microsoft Windows Server 2003 Environment (2273)

Essential of Functional Testing with Rational robot (TST 277)

Education Background

Bachelor of Science in Computer Science.

AMA Computer College Makati City

Graduated: April 1994.

Certification Exam:

Microsoft Certified Professional

MCP ID# 3295926

Title of the Exam: Implementing and supporting Microsoft Windows XP professional

Date: Dec 3,2004

https://mcp.microsoft.com/authenticate/ValidateMCP.aspx

Transcript ID: 1000966

Access Code: 10161973

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