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Customer Service Sales

Location:
Frisco, TX
Posted:
March 22, 2017

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Resume:

Krishna Chaithanya Vuppala

E-mail: aczfga@r.postjobfree.com / aczfga@r.postjobfree.com

: 469-***-****

Professional Summary

Over 5 years of experience in Health care Life sciences and Banking domain with technical experience in Dynamics CRM (2011, 2013, 2015, 2016 and 365) as Business Analyst and Developer. Had experience in Business operations (Project Management).

Proficient in C#, ASP.Net, JavaScript, SQL/PLSQL, Forms

Experience in Full cycle implementations and up-gradations in Dynamics CRM 365, 2016, 2015, 2013, 2011

Knowledge in converting client requirements and functional specifications to technical design with effort estimation and development preferably in customization and configuration

Hands on experience on Dynamics CRM forms customization using JavaScript and integration of CRM with other web applications

Good Experience in creating Plug-ins, Custom workflows and all categories under Processes

Experienced in XRM Scripting, Web API’s, SOAP and REST services

Worked on Ribbon customization and Site map customization in MS CRM 2013 and 2015

Strong ability to understand Business & System Requirement, Use Cases, Design, Architecture documents and well versed with RDBMS SQL Server and experience with writing complex T-SQL, PL/SQL queries

Proficient in Business Process Modeling, Analysis, Designing, Development, Integration and Testing

Experience in gathering user requirements and involved in preparing Functional Design Documents

Experience in fostering and developing client relations, providing end user training and innovative technical solutions, conducting software demonstrations

Experience with functional testing, SCRUM methodologies and Sprints

Expertise in creating the Business Flows and steps for Business Logic Implementation

Proficient in design, development, coding, implementation and support

Having good knowledge in Health care and life sciences domain

Good interpersonal skills, committed, result oriented, hard working with zeal to learn new technologies

Worked as “Project Admin” and “Lead in Project Management Operations” Good knowledge on Project management and Resource management

Hands on knowledge of implementing and maintaining access controls and permission in CRM based on roles and access conditions

Excellent Communication skills, interpersonal skills, leadership skills, cross-group collaboration skills, High Emotional Intelligence

Graduation:

Texas A&M University – Commerce, Commerce, Texas Aug 15 – Dec 16

Technology Management

Under Graduation:

Sri Venkatesa Perumal College of Engineering & Technology, India Oct 07 – Apr 11

Electronics and Communication Engg

Technical Skills

CRM

MS Dynamics CRM 365, 2016, 2015, 2013 and 2011

Languages

C#, ASP.Net, JavaScript, HTML, T-SQL, PL/SQL, Core Java

Tools

Visual Studio 2012, 2013, SQL Server 2012

Domain Knowledge

Health care and Life Sciences, Banking Financial Services and Insurance

Roles

Sr. Software Developer, CRM Consultant, Business Analyst

Professional Experience

Texas A&M University-Commerce, Texas, USA Aug 15- Dec 16

Technology Management Graduate Program

The Graduate Program in Technology Management is designed for students who have an interest in technology management in both the private sector and the public sector. The degree is designed to provide the knowledge and skills to succeed in a variety of roles in which technology applications are the process by which information and training are delivered and productivity enhanced.

Acquired Skills:

Evaluate and defend leadership and organizational strategies associated with technology-intensive enterprises.

Summarize and explain organizational development and strategies common to technology-intensive enterprises.

Formulate and assemble component ideas in order to successfully execute a project plan.

Analyze information in order to formulate effective solutions.

Delta Dental, Tech Mahindra, India Aug 14- Jul 15

Sr. Software Developer/ CRM Consultant/ Business Analyst

Prospect to Enrollee (P2E) will define and implement end to end business workflow application for on boarding provider and manage provider demographic data within the enterprise. This application supports automation of three major business processes during provider on boarding process – Recruitment, Credentialing and Contracting and would support all servicing options for contracted providers. This application would also support functionalities to manage leads before the recruitment process kicks in.

Responsibilities:

Involved in requirements gathering, analysis, design, development and deployment.

Identifying technical feasibility with respect to each requirement.

Involved in High Level, Low level Design Documentations and Technical Design Documentation.

Identifying reusable components for the application.

Created teams and security roles to implement role-based forms.

UI customizations and Client side scripting using JavaScript code, Plugins, Workflows and Web Services.

Worked in customizing Microsoft Dynamics Solutions to enhance operational and business processes by building Workflow and Dialogue processes, creating Entities, Attributes, Entity relationships, Views and Forms.

Upgrading the plugins and custom workflow libraries code to use the Microsoft Dynamics CRM SDK libraries, Messages etc.

Created custom entities using SDK metadata.

Implemented functionality to handle customer requests like Card blocking/Replacements, Phone number change approval process, Relationship closing.

Creation of Business Flows and steps for business logic implementation.

Involved in conducting code and performance reviews.

Involved in application security model and creation of access group and privileges based on user roles and access to the work types.

Designed customer 360 form for call center representatives.

Recruiting Technical candidates.

Involved in deployments for DIT environment.

Responsible for overall health of Microsoft Dynamics CRM projects and several elements including ongoing support, maintenance, performance, scalability, problem root cause discovery, timely resolution, responsiveness and delivery that met world class standards.

Environment: CRM 2013, CRM 2015, Visual Studio 2013, ADX Portal, SSRS, JavaScript, MS CRM SDK

Bank of Nova Scotia, Tech Mahindra, India Dec 13 – Jul 14

CRM Consultant

The Bank of Nova Scotia is implementing an end to end business workflow application to automate web based account opening process (i.e., Saving, Chequing Account). D2D Banking is an enterprise transformation initiative that will enable The Bank of Nova Scotia to more effectively acquire and retain business and improves the overall customer experience by means of a seamless customer engagement process and state-of- the-art sales, rating and workflow applications.

Responsibilities:

Performed Dev planning, analysis, design and execution in agile methodology by understanding the product backlog, sprint iterations, scrum session, stand up and defect triage.

Created custom dashboard, create custom Ribbon button and configured sitemap using XRM toolkit.

Engaged stakeholders and drove end to end MS CRM implementations including design, development, configuration, deployment and operations.

Converted activities or leads to opportunities, associated competitors with opportunities, qualified opportunities and assigned ownership to opportunity records.

Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2013 system.

Identified customizations needing plug-in development using the SDK.

Worked with client team in understanding the business process flow.

Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, according to their business process Customized Workflows and Plug-in for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.

Advised in Project schedule creation helping estimate time and resource with appropriate skill set, critical task dependencies

Created several client-side extensions using JavaScript, CSS and HTML.

Involved in deployment from development environment to testing and production environment.

Modified the Microsoft Dynamics CRM menu navigation other sitemap navigation changes.

Assisted in creating and presenting informational reports for management based on SQL data.

Environments: CRM 2013, Visual Studio 2013, JavaScript, MS CRM SDK, C#.Net, REST, SOAP Web Services, SQL Reporting Service

GSK, Tech Mahindra, India Jun 12 – Nov 13

Software Developer

GSK is presenting its product in one of the largest permanent exhibitions of this type, presenting its pharmaceutical products, simple instruments, and even a completely equipped hospital. Company regularly presents products at trade fairs, conferences, and medical events around the globe. It supplies a comprehensive collection of information and provides product service to the customers. I allocate resources to perform Service activity, Delegation, Visit Request at client locations.

Responsibilities:

Designing the application to support iterative development and production deployment with the planned timelines.

Define the guidelines and monitor the team to support parallel development and reusability of code delivered in each iteration.

Involved in project for detailed level documentation for reports and testing them.

Used agile methodologies using Sure Step process.

Developed several workflows towards sales and customer service and configure/integrate them with MS Dynamics CRM.

Created Entity Attributes, Filtered Views, Lookup fields and customized forms/views for all System & Custom Entities.

Implemented User Level Security so that every user can access only related forms and reports.

Implemented security policies within the organization using MS CRM roles and groups.

Created JavaScript functions to do client side validations and other UI enhancements.

Developed Gantt chart for representing the product service status.

Customize Sitemap, ribbons and dashboards.

Worked on personal views creation. Performed client side validations using JavaScript.

Manage Business partner/ Client communication.

Coordination with onsite team and keep track of work in progress.

Effort estimation for the Sprints in consultation with stakeholders.

Analysis and Design of critical flows.

Reviewed SOWs, deliverables, provided valuable feedback and ensured they met company quality and standards.

Environment: CRM 2011, Visual Studio 2010, REST, SOAP Web Services, ASP.NET 3.5, JavaScript, AJAX, MS SQL 2012, MS Visio 2010, Windows Server 2012R2

ICICI, Tech Mahindra, India Feb 12-May 12

Software Developer

Worked for a Proof of Concept (POC) project for ICICI Bank for improved customer service efficiency by importing Service and Support Teams to CRM. We built a shared and central repository of customer sales and order data.

Responsibilities:

Involved in implementing Microsoft Dynamic CRM 2012 (Configuration/Customization).

Prepared requirement, design documents and high level project plan.

Designed Sales Module comprising several libraries, workflows and other CRM customization.

Created customizing workflows which provides the case handling functionality.

Involved in integrating CRM with SharePoint for document and record management.

Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2012 system.

Environment: CRM 2012, Visual Studio 2010, SQL Reporting Service

DSquare, India May 11-Jan 12

Trainee & Developer

DSquare is a custom software development company with several clients on various technologies. They work with both large and smaller clients on projects such as web designing, web application development, web production, mobile application development and digital strategies.

Responsibilities:

Involved in implementing Microsoft Dynamic CRM 2011 (Configuration/Customization).

Debugged JavaScript used in CRM system.

Designed Sales Module comprising several libraries, workflows and other CRM customization.

Configured CRM settings to adapt security policies within different environments using security roles.

Involved in deployment from development environment to testing and production environment.

Involved in WCF Services (SOAP) design and deployment for integrating web application/card contact center with CRM.

Designed E-R model for sales, marketing and support services.

Created multiple views of System entities and custom entities.

Modified the Microsoft Dynamics CRM menu navigation other sitemap navigation changes.

Created organizations, business units, groups and their relationships.

Worked on setting up relationship between System & Custom entities.

Involved in preparation of cascade style sheet (CSS) files.

Environment: CRM 2011, Visual Studio 2010, C#, ASP.Net, C#.Net, ADO.Net, SQL – Server 2008, T-SQL

DSquare, India Dec 10-Mar 11

Student Intern

DSquare is a custom software development company with several clients on various technologies. They work with both large and smaller clients on projects such as web designing, web application development, web production, mobile application development and digital strategies.

Responsibilities:

Worked on a facial recognition development software using Matlab.

Identifying the code sources for signal perturbations.

Developed a hand free vision based interface using ASP.Net

Matrix implementations for facial movements tracking.

Learned image compression techniques.

Environment: MatLab, Visual Studio 2010, ASP.Net, T-SQL



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