Sr. Business Analyst, TFS, Sharepoint, MS Access, SQL Server, MSOffice

Charu Gupta 970-***-****

Atlanta, GA ***** *****.****@*****.***

PROFESSIONAL SUMMARY

Analytical and detail oriented System/ Business Analyst leveraging 6 years of strong experience in Information Technology with comprehensive knowledge of Business Analysis and Software Development Life Cycle Methodologies like Agile and Waterfall.

Extensive experience in gathering Business Requirements, Evaluating Data Sources, Preparing Requirement Analysis documents, Testing the application, coordinating User Acceptance Testing and End User Training.

Proficient in analysing and documenting Business Requirements (BRDs), System Requirement Specifications (SRS), Functional Requirement Specifications (FRS) and Supplementary Specifications (Non-Functional Requirements).

Led Joint Application Design (JAD) sessions, user workshops, interviews, conference calls and white board sessions for requirements gathering.

Facilitated daily Stand ups/ Sprints to keep executive staff and the team members apprised of Project goals, status and issues.

Identified requirements with standard analysis techniques such as data flow modelling, workflow analysis, and functional decomposition analysis.

Actively engaged in Gap Analysis, Feasibility analysis, Data Analysis, Risk Analysis, Business Process Improvement and System Integration

Extensive experience in leading the project by identifying project risks and opportunities for improving processes to meet the Project deadlines.

Experience in facilitating user group meetings and organizing workshops with Stakeholders, Subject Matter Experts and Product Owner using Web Ex and Join me.

Proficient in developing Release Notes, Process flows (Current- AS-IS and Future- TO BE), Screen Mock-ups, Use Case Diagrams, Analysis Model, Design Model, Behavioural Diagrams(Sequence diagrams, Collaboration diagrams, Activity Diagrams) and Class Diagrams based on Unified Modelling Language.

Experience in coordinating and working with offshore and onshore teams.

Expertise in preparing Test Scripts and Testing the web based applications using tools like, HP Quality Center (Application Lifecycle Management).

Proficient in various types of testing, such as Smoke, Functional, Integration, Backend, Black box, Systems, End to End, Regression and User Acceptance (UAT)

Coordinated User Acceptance Testing, prepared Training Manuals and provided Training to users at the client site.

Good knowledge of SQL Server. Experience with Data-driven testing and writing SQL queries for data manipulations.

Excellent analytical and problem solving skills with ability to understand and analyse complex issues and problems.

Well versed with a broad range of technologies, including business process tools such as MS Project, Excel, PowerPoint, Visio, TFS and SharePoint.

Excellence in developing strong relationships with the client and anticipating their needs.

Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with the capability of adapting to new and fast changing technologies.

EDUCATION

MBA in Finance & Marketing

University Business School- Panjab University, Chandigarh, India

B.Sc. In Computer Applications

MCM-DAV-Panjab University, Chandigarh, India

SCRUM Fundamentals Certified

SCRUMstudy - Powered by VMEdu

Six Sigma Yellow Belt

6sigmastudy – Powered by VMEdu

JAIIB & CAIIB Certifications

Indian Institute of Banking & Finance, India

TECHNICAL SKILLS

Methodologies

Rational Unified Process (RUP), Waterfall, Agile, RAD, Spiral and JAD

Modelling Language

Unified Modelling language (UML)

QA Standards

Six Sigma

Case Tools

MS Visio, Axure, Enterprise Architect, Star UML, HP ALM

Testing Tools

HP Quality Center/ HP ALM

Databases

SQL Server 2012, MS Access

Tools

Microsoft Suite (MS Project, MS Word, MS Excel, MS PowerPoint, and MS Visio), Share point, Service Now, Team Foundation Server (TFS), TAS

Platforms

Windows (2008), .Net, Mainframe Z/OS

Reporting Tools

MS Excel & MS Access

PROFESSIONAL WORK EXPERIENCE

GTS Inc. Mar 2015 – Till Date

Client: PCC Technology Group

IT System Analyst

PCC Technology Group Inc. is a subsidiary of GCR Inc. It is a leading provider of business domain expertise and information technology solutions. PCC develops and implements technology solutions for state and local governments, and the energy and education sectors.

State Land Office, New Mexico

Project: Land Information Management System (LIMS): The Project is to migrate the procedures and processes of maintaining land ownership, leasing and Billing information from Main Frame to a .NET Application.

Responsibilities

Conducted meetings, web-Conferences and JAD sessions with stakeholders, end users and Subject Matter Experts

Facilitated Business requirements gathering sessions with the Business Users via workshops, conference calls and in person interviews to capture Business requirements

Monitored the progress of the system development by preparing status reports, charting out schedules, allocating and managing technical and human resources using MS Excel and MS Project

Participated in daily scrum meetings to effectively communicate the progress and road blocks in order to deal with the constantly changing requirements and upgrade these changes in the process flow

Documented Meeting minutes, Business Requirements, user stories, Use cases, Business Rules and Lexicon

Documented requirements and transformed them into functional and technical requirement specifications

Collaborated with cross functional teams and vendors to create a quality root cause analysis to minimize repeat failures

Worked closely with the client, Solution Architect, Project manager, Application Development Manager, Developers and the Testing team

Studied current business processes, future business flows and identified gaps in order to provide the integrated business flows to meet the business needs of the company.

Coordinated with Stakeholders to bring consensus on requirements that will be translated into IT solution

Created Use Case specifications, Business Flow diagrams, Sequence diagrams and Activity diagram using MS Visio

Worked with the Project team in reviewing requirements using Use Case Diagrams and Activity Diagrams

Developed and implemented SharePoint Plan for organization wide collaborative document sharing

Entered and Updated issues in Ticketing Administration System (TAS) and Issue Tracker (SharePoint site) and assigned them to the respective teams

Submitted various change requests to change management Team

Used Share Point for collaboration and document sharing with the development team

Reviewed Daily Defect status and progress meeting reports with the QA team

Carried out defect tracking by identifying and documenting all issues, functionality gaps and new functionality needs

Conducted Risk Analysis and developed Risk Mitigation Plans to accommodate project risk and quality risk.

Involved in monitoring process flows and created Business Process Verification Plans, conducted and wrote user Test Scripts for UAT Phase.

Carried out version control management with the help of TFS tool.

Analysed and provided suggestions for the communication, escalation, and resolution of issues.

Prepared Training Manuals and provided End user Training at the Client location

Environment: MS Office, MS Project, MS Visio, MS Outlook, SQL, HP Quality Center, SharePoint, TAS, TFS

GCR Inc.

Project: Airport Business Revenue Manager (ABRM): The Project to build a .NET Application to manage agreements and leases, property and space, airport activity statistics, accounts receivable and revenue billings.

Responsibilities

Gathered requirements from Subject Matter Experts (SMEs) like business users and stakeholders through Joint Requirement Planning Sessions and interviews to understand needs of enhanced system.

Performed research to assist in development of project scope, define requirements, and propose changes.

Used Agile Scrum methodology, following sprint/stand-up sessions and wrote user stories, analysed the Iteration Burn Down charts and reviewed defects.

Conducted meetings, documented action items and minutes, and presented summarizations to the peers and communicated with clients regarding issues and relayed resolutions.

Created page mock-ups to be reviewed by clients to elicit additional feedback and usability requirements

Managed own work to deliver according to project schedules and took accountability for delivery

Used MS Project to manage schedules, deadlines and resources on the project.

Managed the Product Backlog and worked closely with the product owner.

Worked in SharePoint for storage, retrieval, searching, archiving, tracking, management, and reporting of documents and records.

Performed Gap Analysis, Feasibility analysis, Data Analysis, Risk Analysis, Business Process Improvement and System Integration.

Wrote Use Cases and developed various models like Use Case Diagrams, Activity Diagrams and Sequence Diagrams.

Maintained a structured approach in organizing requirements to ensure that critical business rules and requirements are met.

Environment: MS Office, MS Project, MS Visio, MS Outlook, SQL, HP Quality Center, SharePoint, TAS, TFS

Department of Transportation, North Carolina

Project: Right of Way Management System: The Project is to build a .NET application to allow NC DOT to enter and track acquisition of property required for road constructions, the ability to create contracts, track work progress, process contractor invoices and also to manage, lease and sell DOT owned property.

Responsibilities

Functioned as a liaison between various business users and the technical team throughout the project lifecycle.

Involved in maintaining the Requirement Traceability Matrix (RTM).

Participated in test cases reviews to make sure that all the requirements have been covered and accurately tested.

Created mock-up screens using Axure tool.

Added Incidents in Service Now and assigned them to the respective groups.

Participated in the bug review meetings and updated requirements document as per business user feedback through change control procedure.

Developed test plans and test scripts for conducting User Acceptance Testing.

Assisted in development of training materials for new projects and process improvement.

Trained the users during End User Training

Environment: MS Office, MS Project, MS Visio, SQL, HP Quality Center, Agile Scrum, Java, ServiceNow, SharePoint, Axure Pro

Mahindra & Mahindra Financial Services Limited, India July 2010 – Jan 2014

Business Analyst

MMFSL is a non-banking finance company. It empowers ambitious individuals with personalised finance for a wide range of vehicles, home development requirements and many other diverse endeavours.

Responsibilities

Conducted meetings, interviews and JAD sessions with SMEs, business users and stakeholders to understand their business process and elicit requirements.

Created Business Requirement Document, analysed the business requirements to understand the business needs and produced Functional Requirement Document.

Performed Gap analysis of existing processes by developing AS-IS and TO-BE process flows and proposed solutions for improvement.

Designed UI mock ups and wireframes using Axure and validated designs with business users.

Used MS Project for status reporting and planning.

Analysed the project charter and business case to ensure that the proposed solution met the business requirements.

Created Requirement Traceability Matrix to trace the requirements throughout the development process.

Created Use Case specifications, Business Flow diagrams, Sequence diagrams and Activity diagram using MS Visio.

Worked with the Project Manager to keep track of the status of project milestones and resource planning.

Created progress and completion reports, which were submitted to project management on a weekly basis.

Acted as a liaison between Business and Technical teams.

Coordinated different teams onshore and offshore.

Participated in design review to ensure the integration of all requirements.

Fixed bugs and implemented enhancements within tight deadlines.

Created test plans with detailed test cases based on use cases and business rules.

Involved in User Acceptance Test (UAT) for the final testing of the application in the deployment environment.

Responsible for both day-to-day and long-term maintenance and support.

Environment: MS Project, SharePoint, MS Office, MS Visio, MS Outlook, Quality Center, UML, Rational Unified Process (RUP)

Awards and Recognition

Gold medallist (1st Rank) in MBA in Finance & Marketing at Panjab University, India.

Awarded “Employee of the month” at Regional Office, Chandigarh by senior management for meeting and exceeding the key result areas at MMFSL.

Recognized and recommended by University Professors and was offered to do live projects with renowned companies like Reliance Communications, Kotak Securities, Pantaloon and IDFC.

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