Theodore Arven III

**** *********** **.

Indian Land, S.C. 29707

803-***-****

Qualifications: Service Advisor with Ford, Chrysler, Chevrolet, Subaru, and Volkswagen Quality Control Seminars along with certifications for Ford, Chrysler, and Subaru Sales background with Ford, Chrysler, and Subaru

Computer Experience

Education: Currently attending Virginia Western Community College-Roanoke, VA High School Diploma-Carson City, NV

Experience: DataSet, Inc.-Subcontractor (April 2012-Current) Extensive travel to dealerships within the United States for use in ADP Software. Training employees within all rankings of the employer on the use of ADP Software. First Team Auto Mall-Service Manager (August 2005-January 2012) Service Sales, Warranties, Internals, Customer Service, Quality Control, Sublet Repairs, Dispatching Repair Orders, Supervising Four Technicians, and responsible for good will adjustments including policy accounts.

Pinkerton Chevrolet-Service Advisor (October 2002-August 2005) Service Sales, Warranties, Internals, Customer Service, Quality Control, Sublet Repairs, Dispatching Repair Orders, Posting Final Charges, Supervising Four Technicians for TeamThree, and responsible for good will adjustments including policy accounts.

Computer Experience :

Automotive – ADP, Motors All Data, CrystalNet, Time Highway, GM Dealer World, and Repair Order Analysis and Management System “ROAMS” General – Microsoft Word, Microsoft Excel, Microsoft Outlook, Oracle Inventory Control Systems, Item Card Inventory Control, and MSN Internet Achievements : Subaru of America

Ranked #1 in Nation for Customer Satisfaction Index 2008-2010 First Team Auto Mall

Recognition Award for Five Years of Service

General Motors Mark of Excellence Award Winner

Gold Level 2003 and 2004

Chevrolet Certified Service Advisor

2003 and 2004

Automotive Service Excellence Certified

Service Advisor 2004-2009

References Available Upon Request