Quality Assurance Customer Service

Viat Gaidamakov

Gaithersburg, MD *****

Phone: 301-***-****

Email: *****@*****.*********:*****@*****.***

OBJECTIVE

To contribute my extensive experience skills in Software Quality Assurance with a proven track record of demonstrated ability to plan out of the box, design, and execute test plans and test cases. Also would love to aid your company in any way possible.

EDUCATION

Bachelor degree in Computer Science, UMUC - 2017

A.A.S. Web career - Content, Design and Marketing, Montgomery College – 2006

CERTIFICATION AND TRAINING

Certification in ACE 5.0 (Access Data) - 2016

Training in Quality Assurance and Quality Control best practices - 2012

Training in CMMI Level 3 standards and processes - 2010

PROFESSIONAL EXPERIENCE

Amocs LLC 01/2015-Present

Software Quality Assurance Engineer

Gaithersburg, MD

Proficient in all phases of testing: starting from analysis of requirements and specification to performing system, integration, functional regression and assistance with user acceptance testing

Develop testing scenarios, test plans and detailed test procedures

Confident in detail-oriented, analytical environment, and under strict deadlines with requirement to multitask

Poses strong written and oral communication skills

Quick in understanding technical material with ability to explain in a polite and in friendly manner

Always eager to learn something new

Create and adequately report executed manual test cases within Microsoft TFS MTM

Develop SQL queries to simulate validation reports on the Backend level

Assist in preparing the test environment & test data set up/configuration prior to execution

QA Wave, LLC 10/2012-12/2014

Software Quality Assurance Engineer

Reston, VA

Worked with both structured and exploratory testing methodologies

Proven ability in defect and test reporting

Developed effective testing scenarios based on approved user stories and requirements

Assisted in development of test plans & detailed test procedures

Created and reported executed manual test cases

Developed SQL queries to simulate validation reports on the Backend level

Assisted in planning and creating test cases for the HP QTP built automation framework

Used HP QTP as assistance in redundant test scenarios for the record and playback functionality

Participated in working groups to establish and improve quality assurance processes & documentation

RC Hobby, Online Co. 05/2006-09/2012

Website Support / Software Tester / Manager

Gaithersburg, MD

Analyzed sales charts, customers databases

Installed and tested all proprietary inventory and tracking management systems

Implemented and configured the system to correspond with the customer and orders processing

Worked with developers to triage and troubleshoot production and staging BUGs

Assisted in creating unit, load and stress testing

Worked with customers on analyzing and clarifying process errors

Updated and maintained all current server updates and maintenance packages

Assisted in troubleshooting network related failures

Installed and assisted with maintaining the staging environment

Was in charge of the retail, online sales and customer service

TECHNICAL SKILLS

Operating Systems: Windows XP/Vista/7/8, Server 200x/ Linux

Platform Knowledge: Java, .NET, J2EE, PHP

Software: MS Word, Visio, Adobe Acrobat 6.0, PowerPoint, Excel, Access

Testing Software: Selenium, HP QTP, MS TFS, MS MTM, IBM Rational ClearQuest

RDBMS: MS Access, Oracle 9i/11g, MS SQL Server 2008 R2

Scripting Languages: HTML, XHTML, SQL, JavaScript

WORK AUTHORIZATION

-U.S. Citizen

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