Customer Service Representative
Resume:
Jodi Porth
West Allis, Wisconsin **219
Cell: 414-***-****
Email : J **********@*****.***
Ca reer Summary:
● Over 21 years of experience in the healthcare field within major hospital organization
● Over 16 years of leadership experience for a group of fifteen or more employees
● Efficient worker and collaborator with focus on problem resolution
● Motivate team members to achieve personal and organizational goals
● Recognized often for being very knowledgeable and a go to person for colleagues
● Skilled at interacting with customers of all socioeconomic backgrounds
● Competent and reliable professional, committed to top quality work
● Energetic leader, ability to communicate effectively with people of all ages and backgrounds Professional Skills and Attributes:
● Typing speeds of 36 WPM
● Knowledgeable in Medical Terminology and Insurance Regulations
● Trained in Records Management including Electronic Medical Records
● Comply with HIPAA standards and follows patient confidentiality regulations
● Skilled in billing and coding procedures utilizing ICD-9, CPT and HCPCS codes
● Medical administrative scheduling, registering patients and medical transcription
● Microsoft Office Suites/ GE/ Power Chart/ Cerner/ IDX Tend/Term/Visual Basic/ Epic
● Monitor and reconcile cash collected on daily basis
● Verify competency of customer service representatives basic workflow
● Coordinate and provide system training to staff in conjunction with site Computer Application Specialist. Professional Experience:
Aurora Health Care – Milwaukee, Wisconsin
Financial Advocate Lead 10/2015-08/2016
Patient Scheduling Representative Lead 05/2006 -10/2015 Account/Referral Specialist 10/1994 - 05/2006
Customer Service Representative/Managed Care Specialist 10/1994 - 05/2006
● Work closely with management and clinicians
● Implement changes and structure for improvement in clinic policies and operation
● Reporting, analyzing registration, referral and admitting data
● Assisted patients with Scheduling referrals to outside clinics for continued care
● Worked with the patients in reviewing and understanding their accounts
● Educate Customer Service Representatives on all insurance updates and processes
● Manage accounts of customers who have a delinquent account and registration errors
● Contact insurance Carriers to secure benefit coverage, policy limitations, and pre-certification
● Performed basic reception duties and contributed to the front desk area for registration accuracy
● Kronos
● Distribute job duties
● Build schedules
● Review of outstanding balances, insurance denials and CRM routing
● Assessments/financial screening on patients for appropriate programs where applicable
● Pre-service estimates
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