Project Manager Management

KC Jones

**** *** ***** ******, **********, FL **759 727-***-**** *********@*****.***

https://www.linkedin.com/in/kc-jones-7398781

Multi-Faceted IT Architecture Project Manager

Enterprise Solutions ~ Systems Architect ~ Technology Leader

Enterprise Architecture

Systems Architecture

Technology Delivery

Integrated Communications

Test Plans and Test Cases

PM Methodology

Software Optimization

Cross-Team Collaboration

Quality program management professional with extensive portfolio of projects, knowledge of numerous applications, and a background in management and team leadership.

Communicative and personable, a technology enthusiast who clearly and persuasively describes the benefits of various technologies.

Flexible leader with exceptional problem solving and decision-making skills, particularly in high pressure environments.

Self-sufficient, driven, proactive, and able to design and execute multidimensional enterprise.

Benchmarks & Milestones

•Built and led diverse teams comprised of project managers, solutions architects, contractors and other stakeholders.

•Contributed to design and development of key frameworks promoting quality and lessening lead-time of new projects.

•Closed projects ahead of time, under budget and within scope.

•Moved client voice network to VoIP to reduce costs from 5-7 cents per call down to 2-3 cents per call

•Led infrastructure team to complete 400-site enterprise ATM data, voice and video network services integration project within planned scope, schedule and budget, while serving as liaison for the technical, functional and non-functional teams.

•Over 25years of experience as technology project manager for key projects and initiatives in financial services industry.

Career Progression

SYKES ENTERPRISES, INC. Tampa, FL 2002 –2016

Project Manager / Network Architect

Planned, organized, and managed team through full-cycle enterprise ATM voice and data network conversions, non-data upgrades, technology implementations, testing, and recovery to enable clients to maximize profitability. Analyzed client requirements to develop technical network solutions; designed, tested, and inspected data communications systems and performed network modeling, analysis, and planning. Analyzed present-state, developed alternative future-state approaches and facilitated implementation. Managed project budget, deliverables and milestones, led implementation team.

Moved client voice network to VoIP to reduce costs from 5-7 cents per call down to 2-3 cents per call.

Assured proper scope of work on network, VoIP and software, MPLS circuits and banking applications.

TEKSYSTEMS Charlotte, NC 2001 – 2002

Project Manager

Led project teams and managed activities in project life-cycle (initiation planning, executing/controlling, and closing) for migration of Multi-Protocol locations of large financial institution from legacy network to IP Next Generation Network. Interacted with leadership and stakeholders to establish strategic plans and objectives for project. Consulted with business partners to clarify and define complex project requirements, budgets and business cases, including statements of work. Responsible for end-to-end program or project management; developed and implemented project level processes, procedures and performance metrics. Sourced, negotiating and managed outside vendors. Led project staff of 10 sub-project managers, with up to 45 detailed engineers and implementation coordinators.

Developed scope statements and 5,000 item work breakdown structure (WBS).

Created tactical service level triage and surveillance tasks.

CISCO SYSTEMS Tampa, FL 1999 – 2001

Technical Project Manager

Designed and implemented communication, data and telephony infrastructure, system operations and management, support methods and procedures. Implemented monitoring and management tools and techniques to help guarantee full availability across all client environments. Configured and implemented network, and storage solutions, problem diagnosis and resolution, new service evaluation and design, testing and analysis of performance, and capacity planning. Designed and modified workflows, disaster recovery plan (DRP) to enhance infrastructure resiliency, device and service availability, and hardware systems capacity from end to end. Tracked and managed metrics and Key Performance Indicators (KPIs) of regional IT network field engineering management and facility network implementation.

Led infrastructure team to complete 400-site enterprise ATM data, voice and video network.

Defined best practices for backup and recovery, infrastructure optimization; post implementation service level agreements (SLAs) and isolated incidents.

RPM CONSULTING/ebNETWORKS Raleigh, NC and Tampa, FL 1997 – 1999

Manager, WAN-Voice Practice, 1998 – 1999

Developed WAN and voice best practices and value-added services for business development managers to offer to prospective clients. Developed standard templates for use in network engineering design packages, architectural standards and configurations to optimize traffic flow across all networks. Assess and recommend areas of risk or improvement in quality of critical Wide Area Network documentation.

Provided support to consultants during the implementation of the service offerings.

Advised about use of SOPs and applications for service, change and incident management.

Consultant, Interpath Communications, 1998

Reviewed network in order to propose and complete modifications, consult on definition and implementation of network security and network performance improvement.

Performed proof of concept testing and requirements analysis on a variety of equipment.

Project Manager, Norfolk Southern, 1997 – 1998

Planned and led ATM network upgrade and expansion delivery as well as to provided technical leadership engineering and integration of infrastructure.

Drove technical discussions with customers to finalize requirements and system engineering requirements.

Ability to work collaboratively with other members of the team and the broader Nuance community

Project Consultant, Branch Banking and Trust (BB&T), 1997 – 1998

Managed design and implementation of StrataCom ATM network. Specified Test Data and evaluated outcome of testing conducted in cycles; identified Target Test Items to be evaluated; defined appropriate tests and any associated Test Data

Evaluated outcome of each test cycle.

Interim Consultant, Cisco Systems, 1997 – 1999

Planned resource allocation and scheduled project timelines to support Cisco System Professional Services projects scope. Identified and isolated issues and risks, ensuring reliable system performance.

Trained new field technicians on standard operating procedures and best practices.

NATIONS BANK Norfolk and Richmond, VA 1990 – 1997

Senior Design Engineer/Project Manager/Telecom Analyst

Coordinated, implemented, executed, controlled and completed system enhancements on backbone ATM network and ensured consistency with budgets, strategy, commitments and goals. Interacted with peers, vendors, general public and representatives of other organizations to obtain and disseminate information, advise on projects.

Conducted engineering studies to determine performance levels and project needs of system.

Installed variety of telecommunications equipment.

UNITED STATES NAVY Brunswick ME 1975 – 1986

Radioman – E6

Served on USS John F. Kennedy CV67, Naval Air Station, Brunswick, Maine; Naval Comm. Station Harold E. Hold Exmouth, Western Australia, and USS Midway CV41.

Responsible for transmitting and receiving radio signals, and processing all forms of telecommunications.

Technology Proficiencies

Software:

MS Project, MS Access, MS PowerPoint, MS Word, MS Excel, Visio, AutoCad, Network Modeling Tool, Primavera, UNIX, Solaris, Windows 95, 98’, 2000’

Protocols:

ATM, Frame Relay, Async, HDLC, SDLC, VoATM, and VoIP, TCP/IP

WAN Topologies:

Large backbone network design and implementastion

Network Management:

HP Openview, StratView+, AT&T Comsphere, GDC NMS

Vendor Technologies:

StrataCom, GDC, Timeplex, AT& T Paradyne, Racal Cisco, Bay, Nortel, ATM Test Equipment/Analyzers

Education and Certifications

UNIVERSITY OF SOUTHERN COLORADO, Pueblo, CO

GEORGE WASHINGTON UNIVERSITY, Washington, DC

Coursework Towards Bachelor Degree

Certifications:

GDC; TDM Multiplexers (advanced); Cisco NOC (MSSC); BNOC; BSSC; CSVIO and StrataCom AIT; Managing Projects in Organizations (GWU); Project Quality Management (GWU); Project Risk Management (GWU); PMI Certification ongoing; Radioman “A” School; Antisubmarine Warfare Communications School; Sealed Authentication Systems

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