Technical Support Customer Service

Help Desk Technician

Summary of Skills:

Help Desk Technician with 10+ years of experience in Computer Operations, Customer service/help desk and technical support. Decision maker with working knowledge of both IBM and MAC systems and MS Office Suite.

Providing Help Desk support to tens of thousands of users worldwide, earning a solid reputation for productivity.

Team player skilled in computer applications, programs, and microcomputer hardware

Strong background with hard drives, central processing units (CPUs), video cards, firewalls, and antivirus software.

Skilled communicator, able to successfully work with wide range of end-users to diagnose and resolve complex technical issues.

A+ Certified

Technologies

UNIX Windows Linux Mac OSX RJ-45 COBOL

FTP Remedy Pascal TCP/IP Firewalls LAN

WAN Printers Moderns DNS DHCP SMTP

HTTP Routers VMware Cisco Switches MS Office Suite WINS

VLANs OSI Model Research Drone 3D Printers Office Move Inventory Packing Email Filter For Outlook/Spam Blocker Documentation using Belarc software Windows OS (XP, Vista, 7, 8, 8.1, 10) Organizing Labeling Troubleshooting Norton/McAfee Anti-Virus Norton Internet Security Crossover cable Microcomputer Hardware

Additional Skills:

IT support, Cisco, VPN, Microsoft Windows XP/7/8 & 2003/2008/2012 Server

Microsoft Office 2007/2010/2013, Windows Networking, TCP/IP, DNS, DHCP

Analyze and troubleshoot software and hardware issues

Provide technical support to customers on telephone, email and through tickets

Create help desk documentation with step by step instructions on problem resolving techniques

Use of Accounting I & II

Data entry of records

Provide technical support and communication to analysts, system staff and users

Train employees on how to use new operating systems

Relevant Experience:

Fermi National Accelerator Laboratory, Batavia, IL January 1985 to October 2004

Senior Computer Operator Specialist II

Senior Computer Operator Specialist II

Experience:

A+ Certified

Tec Service: December 7, 2015 to April 29, 2016

Desktop Support Technician

• Monitored, maintained and tracked all computer hardware through installation, and testing of computer systems within company standards and guidelines

• Ensured accuracy of 3D printing projects

• Provided support services to all end users

• Adept at troubleshooting user challenges with Android tablets and smartphones

• Maintained equipment inventory accuracy and installed required system updates

• Partnered with IT Manager to provide infrastructure support and completion of network projects

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BARBEAU Enterprise: September 2015

Did contract work for AAA Inc. in Aurora deploy and soft landing 35 PC for two days

PBD, INC: January 2014 to May 2015

Distribution Association

School Bus Driver:

First Student, Naperville, IL November 2006 to April 2012

Picked up and dropped off students at regularly scheduled locations and times

Prepared and submitted trip reports

Followed safety rules as students were boarding and exiting buses and as they crossed streets near bus stops

Maintained order among pupils during trips to ensure their safety

Education:

Waubonsee Community College, Sugar Grove, IL 2005

Associate of Applied Science

Microtrain, Lombard, IL 2014

LinkedIn Workshop, CompTIA A+ Certification, CompTIA Security+, Resume & Interview Workshop, CompTIA Network+, Microsoft Office 2010 Word Level 1,

Study know to take the exam to get certification

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